Setting up Web Builder CS Email in Outlook, IMAP

Alerts and notices

You can access your Web Builder CS Email within Microsoft Outlook via POP or IMAP. Both POP and IMAP allow you to download your email from the Web Builder CS Email servers. Each have their advantages. POP is simple to set up and use. IMAP is better for those who access their mail from multiple devices because it allows for two-way communication between Web Builder CS Email and Outlook. For example, when using IMAP, if you read a message on one device, it will instantly show as read on the other device.

For local or Virtual Office Outlook POP3 Setup Instructions, see Setting up Web Builder CS email in Outlook (POP3).

Open the Microsoft Outlook Internet E-mail Settings Screen:

  1. Choose File
  2. Choose Add Account
  3. Click the Advanced options link and mark the Let me set up my account manually checkbox.
  4. Type in your email address and click Connect.
  5. Select IMAP.
  6. You are now in the Internet Email Settings screen (View POP and IMAP Account Settings below ).
  1. Choose File
  2. Choose Add Account
  3. Select the radial option to Manually setup or additional server types, and click Next.
  4. Select POP or IMAP and click Next.  
  5. You are now in the Internet Email Settings screen (View POP and IMAP Account Settings below ).
  1. Open Outlook.
  2. Choose File > Account Settings > Account Settings...
  3. Select New > Email Account.
  4. Select the radio button to Manually configure server settings or additional server types, and click Next.
  5. Select Internet E-mail, and click Next.  
  6. You are now in the Internet Email Settings screen (View POP and IMAP Account Settings below ).
  1. Open Outlook.
  2. Choose Tools > Account Settings.
  3. Select New.
  4. Select Microsoft Exchange, POP3, IMAP, or HTTP, and click Next .
  5. Mark the checkbox Manually configure server settings or additional server types , and click Next.
  6. Select Internet E-mail, and click Next.
  7. You are now in the Internet Email Settings screen (View POP and IMAP Account Settings below).
  1. Open Outlook.
  2. Click on Tools > Email Accounts.
  3. Select Add a new e-mail account.
  4. Select POP3 and click Next.
  5. You are now in the Internet Email Settings screen (View Internet Email Settings below).

POP and IMAP Account Settings

Section Setting Value
User Information Your Name [Customer Choice]
Email Address Your Full Email Address
Server Information Account Type IMAP
Incoming mail server Wbsmail.webbuildersolution.com
Outgoing mail server (SMTP) Wbsmail.webbuildersolution.com
Logon Information User Name Your Full Email Address
Password Your Password
Remember Password Enable
Require login using Secure Password Authentication Disable

Click the More Settings button to complete setup for this account.

More Settings

Tab Setting Value
General All User defaults
Outgoing Server My outgoing server SMTP requires authentication Enable, Use same settings as my incoming mail server
Advanced Incoming server (IMAP) 993
Use the following type of encrypted connection SSL
Outgoing server (SMTP) 587
Use the following type of encrypted connection

STARTTLS if available

  • Outlook versions prior to 2016 may not display STARTTLS. If not choose TLS
  • Clicking STARTTLS or TLS may revert the Outgoing Server value to 25. If so, reselect 587.

Optional: Change IMAP Folder Subscriptions

By default, an IMAP account is an exact copy of the email stored on the Web Builder Email servers.  Whatever folders and email you have available on the web (webmail.webbuildersolution.com) is what you will see in Outlook.  This default setting is appropriate for most customers, but Outlook does allow to you change this default behavior. For example, customers with large volumes of mail or many folders may find that Outlook takes too long to sync their mail.  To increase folder sync performance in Outlook, change your IMAP Folders subscriptions.

Follow these steps for subscribe to folders to sync.

  1. Right click on the account in the navigation pane.
  2. Select "IMAP Folders..."
    imapfolder
  3. Click the Query button.
    imapquery
  4. Select any folder you do not want Outlook to sync, click Unsubscribe, and click Apply.  These folders will remain on your Web Builder Email account, but Outlook will no longer attempt to sync them. Return here at any time to re-subscribe.
  5. Click OK.

Internal notes


Notes:

Port 25 will be Discontinued. To enable a more secure email hosting platform, Web Builder Email is phasing out port 25 connections for SMTP. Port 25 will remain open to support existing customers, but it is not recommended as it is not secure by default and is widely blocked by major ISPs. If you must use port 25, select TLS as the encryption type to ensure a more secure connection.

To promote the most secure protocol, we recommend port 587 with a TLS connection. Port 465 will work with SSL; however, it won’t work for TLS.

 

Alternate Port for Outgoing Server (SMTP)

If STARTTLS over port 587 is not working for customers, try “SSL/TLS” over port 465.  But be aware, this SSL/TLS option may be removed in a future update.

Outlook Errors due to Wrong Encryption / Port Combination

Log onto incoming mail server (POP3): Your server does not support the connection encryption type you have specified. Try changing the ecryption method. Contact your mail server administrator or internet service provider (ISP) for additional assistance.