CS Professional Suite

Support

2019 Support Hours

Help is just a phone call away!

Our U.S. based staff of experienced professionals is dedicated to providing the assistance you need—when you need it.

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

Customer Support (2019)

Weekdays

January 2 - February 1
9:00 a.m. - 9:00 p.m.†
February 2 - March 1
8:00 a.m. - 9:00 p.m.†
March 2 - March 14
9:00 a.m. - 8:00 p.m.
March 15
8:00 a.m. - 12:00 a.m.
March 16 - April 14
9:00 a.m. - 8:00 p.m.
April 15
8:00 a.m. - 12:00 a.m.
April 16 - August 31
9:00 a.m. - 8:00 p.m.*†
September 1 - December 31
To Be Announced*
 

*Note: Early closing at 5:00 p.m. on August 30, 3:00 p.m. on November 27, 5:00 p.m. on December 23, and 5:00 p.m. on December 31. Please also see Support Closures below.

†Chat Support Only

January 2 - February 1
8:00 p.m. - 9:00 p.m.
February 2 - March 1
8:00 a.m. - 9:00 a.m. & 8:00 p.m. - 9:00 p.m.
April 16 - August 31
6:00 p.m. - 8:00 p.m.
 

Support Closures

January 1
New Years Day
May 24
Company Holiday
May 27
Memorial Day
July 4
Independence Day
July 5
Company Holiday
September 2
Labor Day
November 28
Thanksgiving
November 29
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

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Technical Support: Accounting CS, AdvanceFlow, & Practice CS (2019)

Weekdays

January 2 - February 1
9:00 a.m. - 9:00 p.m.†
February 2 - March 1
8:00 a.m. - 9:00 p.m.†
March 2 - April 15
9:00 a.m. - 8:00 p.m.
April 16 - August 31
9:00 a.m. - 8:00 p.m.*†
September 1 - December 31
To Be Announced*

*Note: Early closing at 5:00 p.m. on August 30, 3:00 p.m. on November 27, 5:00 p.m. on December 23, and 5:00 p.m. on December 31. Please also note Support Closures below.

Saturdays

January 5 - January 26
10:00 a.m. - 4:00 p.m.
February 2 - February 23
9:00 a.m. - 5:00 p.m.
 

†Chat Support Only

January 2 - February 1
8:00 p.m. - 9:00 p.m.
February 2 - March 1
8:00 a.m. - 9:00 a.m. & 8:00 p.m. - 9:00 p.m.
April 16 - August 31
6:00 p.m. - 8:00 p.m.
 

Support Closures

January 1
New Years Day
May 24
Company Holiday
May 27
Memorial Day
July 4
Independence Day
July 5
Company Holiday
September 2
Labor Day
November 28
Thanksgiving
November 29
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

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Technical Support: GoFileRoom (2019)

Weekdays

January 2 - February 1
9:00 a.m. - 9:00 p.m.†
February 2 - March 1
8:00 a.m. - 9:00 p.m.†
March 2 - April 15
9:00 a.m. - 8:00 p.m.
April 16 - August 31
9:00 a.m. - 8:00 p.m.*†
September 1 - December 31
To Be Announced*
 

*Note: Early closing at 5:00 p.m. on August 30, 3:00 p.m. on November 27, 5:00 p.m. on December 23, and 5:00 p.m. on December 31. Please also note Support Closures below.

Saturdays

January 5 - January 26
10:00 a.m. - 4:00 p.m.
February 2 - February 23
9:00 a.m. - 5:00 p.m.
 

†Chat Support Only

January 2 - February 1
8:00 p.m. - 9:00 p.m.
February 2 - March 1
8:00 a.m. - 9:00 a.m. & 8:00 p.m. - 9:00 p.m.
April 16 - August 31
6:00 p.m. - 8:00 p.m.
 

Support Closures

January 1
New Years Day
May 24
Company Holiday
May 27
Memorial Day
July 4
Independence Day
July 5
Company Holiday
September 2
Labor Day
November 28
Thanksgiving
November 29
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

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Technical Support: GoSystem Tax RS (2019)

Weekdays

January 2 - February 1
9:00 a.m. - 9:00 p.m.†
February 2 - March 1
8:00 a.m. - 9:00 p.m.†
March 2 - March 14
8:00 a.m. - 10:00 p.m.†
March 15
8:00 a.m. - 12:00 a.m.
March 16 - March 31
8:00 a.m. - 10:00 p.m.†
April 1 - April 14
8:00 a.m. - 10:00 p.m.†
April 15
8:00 a.m. - 12:00 a.m.
April 16 - August 31
9:00 a.m. - 8:00 p.m.*†
September 1 - December 31
To Be Announced*
 

*Note: Early closing at 5:00 p.m. on August 30, 3:00 p.m. on November 27, 5:00 p.m. on December 23, and 5:00 p.m. on December 31. Please also see Support Closures below.

Saturdays

February 2 - March 2
9:00 a.m. - 5:00 p.m.
March 9
9:00 a.m. - 8:00 p.m.
March 16 - April 6
9:00 a.m. - 5:00 p.m.
April 13
9:00 a.m. - 8:00 p.m.
 

Sundays

March 3 - March 31
11:00 a.m. - 5:00 p.m.
April 7
10:00 a.m. - 5:00 p.m.
April 14
10:00 a.m. - 8:00 p.m.
 

†Chat Support Only

January 2 - February 1
8:00 p.m. - 9:00 p.m.
February 2 - March 1
8:00 a.m. - 9:00 a.m. & 8:00 p.m. - 9:00 p.m.
March 2 - March 14
8:00 a.m. - 9:00 a.m. & 9:00 p.m. - 10:00 p.m.
March 16 - March 31
8:00 a.m. - 9:00 a.m. & 9:00 p.m. - 10:00 p.m.
April 1 - April 14
8:00 a.m. - 9:00 a.m. & 9:00 p.m. - 10:00 p.m.
April 16 - April 19
6:00 p.m. - 8:00 p.m.
April 20
10:00 a.m. - 4:00 p.m.
April 21 - August 31
6:00 p.m. - 8:00 p.m.
 

Support Closures

January 1
New Years Day
May 24
Company Holiday
May 27
Memorial Day
July 4
Independence Day
July 5
Company Holiday
September 2
Labor Day
November 28
Thanksgiving
November 29
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

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Technical Support: UltraTax CS & Virtual Office CS (2019)

Weekdays

January 2 - February 1
9:00 a.m. - 9:00 p.m.†
February 2 - March 1
8:00 a.m. - 9:00 p.m.†
March 2 - March 14
8:00 a.m. - 10:00 p.m.†
March 15
8:00 a.m. - 12:00 a.m.
March 16 - March 31
8:00 a.m. - 10:00 p.m.†
April 1 - April 14
8:00 a.m. - 10:00 p.m.†
April 15
8:00 a.m. - 12:00 a.m.
April 16 - August 31
9:00 a.m. - 8:00 p.m.*†
September 1 - December 31
To Be Announced*
 

*Note: Early closing at 5:00 p.m. on August 30, 3:00 p.m. on November 27, 5:00 p.m. on December 23, and 5:00 p.m. on December 31. Please also see Support Closures below.

Saturdays

January 5 - January 26
10:00 a.m. - 4:00 p.m.
February 2 - March 2
9:00 a.m. - 5:00 p.m.
March 9
9:00 a.m. - 8:00 p.m.
March 16 - April 6
9:00 a.m. - 5:00 p.m.
April 13
9:00 a.m. - 8:00 p.m.
 

Sundays

March 3 - March 31
11:00 a.m. - 5:00 p.m.
April 7
10:00 a.m. - 5:00 p.m.
April 14
10:00 a.m. - 8:00 p.m.
 

†Chat Support Only

January 2 - February 1
8:00 p.m. - 9:00 p.m.
February 2 - March 1
8:00 a.m. - 9:00 a.m. & 8:00 p.m. - 9:00 p.m.
March 2 - March 14
8:00 a.m. - 9:00 a.m. & 9:00 p.m. - 10:00 p.m.
March 16 - March 31
8:00 a.m. - 9:00 a.m. & 9:00 p.m. - 10:00 p.m.
April 1 - April 14
8:00 a.m. - 9:00 a.m. & 9:00 p.m. - 10:00 p.m.
April 16 - April 19
6:00 p.m. - 8:00 p.m.
April 20
10:00 a.m. - 4:00 p.m.
April 21 - August 31
6:00 p.m. - 8:00 p.m.
 

Support Closures

January 1
New Years Day
May 24
Company Holiday
May 27
Memorial Day
July 4
Independence Day
July 5
Company Holiday
September 2
Labor Day
November 28
Thanksgiving
November 29
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

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Technical Support: Web Builder CS (2019)

Weekdays

January 2 - February 1
9:00 a.m. - 9:00 p.m.†
February 2 - March 1
8:00 a.m. - 9:00 p.m.†
March 2 - April 15
9:00 a.m. - 8:00 p.m.
April 16 - August 31
9:00 a.m. - 8:00 p.m.*†
September 1 - December 31
To Be Announced*
 

*Note: Early closing at 5:00 p.m. on August 30, 3:00 p.m. on November 27, 5:00 p.m. on December 23, and 5:00 p.m. on December 31. Please also see Support Closures below.

Saturdays

January 5 - January 26
10:00 p.m. - 4:00 p.m.
February 2 - February 23
9:00 a.m. - 5:00 p.m.
 

†Chat Support Only

January 2 - February 1
8:00 p.m. - 9:00 p.m.
February 2 - March 1
8:00 a.m. - 9:00 a.m. & 8:00 p.m. - 9:00 p.m.
April 16 - August 31
6:00 p.m. - 8:00 p.m.
 

Support Closures

January 1
New Years Day
May 24
Company Holiday
May 27
Memorial Day
July 4
Independence Day
July 5
Company Holiday
September 2
Labor Day
November 28
Thanksgiving
November 29
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

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Other Support Options

Even when we've taken the last call of the day, you can still find the help you need 24/7 online. Simply visit:

  • The Help & How-To Center
    Our one-stop support resource, combining the help content for your products, useful tips, answers to frequently asked questions, and much more.
 

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On-Demand Training

Convenient, web-based training - accessible 24/7.