Support

Support Hours

Help is just a phone call away!

Our U.S. based staff of experienced professionals is dedicated to providing the assistance you need—when you need it.

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

2018 Hours

Accounting CS, AdvanceFlow, Practice CS (2018)

Weekdays

January 2 - February 23
9:00 a.m. - 9:00 p.m.
February 26 - December 28
9:00 a.m. - 8:00 p.m.*

Saturdays

January 6 - April 14
9:00 a.m. - 6:00 p.m.
 
*March and April Saturdays are email only.

Support Closures

January 1
New Years Day
April 27
Company Meeting
May 25
Company Holiday
May 28
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 3
Labor Day
November 22
Thanksgiving
November 23
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

*Early closing at 5:00 p.m. on May 18, 5:30 p.m. on May 25, 4:30 p.m. on July 20, and 5:30 p.m. on August 31, November 21, December 21, and December 31. Please also note Support Closures above.

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GoFileRoom (2018)

Weekdays

January 2 - December 28
9:00 a.m. - 8:00 p.m.
 

Saturdays (email only)

January 6 - April 14
9:00 a.m. - 6:00 p.m.
September 8, 15
9:00 a.m. - 6:00 p.m.
October 6, 13
9:00 a.m. - 6:00 p.m.
 

Support Closures

January 1
New Years Day
April 27
Company Meeting
May 25
Company Holiday
May 28
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 3
Labor Day
November 22
Thanksgiving
November 23
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

*Early closing at 5:00 p.m. on May 18, 5:30 p.m. on May 25, 4:30 p.m. on July 20, and 5:30 p.m. on August 31, November 21, December 21, and December 31. Please also note Support Closures above.

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GoSystem Tax RS (2018)

Weekdays

January 2 - January 26
9:00 a.m. - 9:00 p.m.
January 29 - February 23
8:30 a.m. - 9:00 p.m.
February 26 - April 17
8:00 a.m. - 10:00 p.m.
April 18 - August 31
9:00 a.m. - 8:00 p.m.
September 4 - September 17
8:00 a.m. - 9:00 p.m.
September 18 - October 5
9:00 a.m. - 8:00 p.m.
October 8 - October 15
8:00 a.m. - 9:00 p.m.
October 16 - December 28
9:00 a.m. - 8:00 p.m.

Note: Our hours are 8:00 am-12:00 am on March 15, April 17, September 17, and October 15.

Saturdays

January 27 - March 3
9:00 a.m. - 6:00 p.m.
March 10
9:00 a.m. - 8:00 p.m.
March 17 - April 7
9:00 a.m. - 6:00 p.m.
April 14
9:00 a.m. - 8:00 p.m.
September 8, 15
9:00 a.m. - 6:00 p.m.
October 6, 13
9:00 a.m. - 6:00 p.m.

Sundays

March 4 - March 25
11:00 a.m. - 5:00 p.m.
April 1
Closed for Easter
April 8, April 15
10:00 a.m. - 6:00 p.m.
September 16
11:00 a.m. - 5:00 p.m.
October 14
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 1
New Years Day
April 27
Company Meeting
May 25
Company Holiday
May 28
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 3
Labor Day
November 22
Thanksgiving
November 23
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

*Early closing at 5:00 p.m. on May 18, 5:30 p.m. on May 25, 4:30 p.m. on July 20, and 5:30 p.m. on August 31, November 21, December 21, and December 31. Please also note Support Closures above.

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UltraTax CS Support & Customer Service (2018)

Weekdays

January 2 - January 26
9:00 a.m. - 9:00 p.m.
January 29 - February 23
8:30 a.m. - 9:00 p.m.
February 26 - April 17
8:00 a.m. - 10:00 p.m.*
April 18 - August 31
9:00 a.m. - 8:00 p.m.*
September 4 - September 17
8:00 a.m. - 9:00 p.m.*
September 18 - October 5
9:00 a.m. - 8:00 p.m.
October 8 - October 15
8:00 a.m. - 9:00 p.m.*
October 16 - December 28
9:00 a.m. - 8:00 p.m.*

*Note: Our hours are 8:00 am-12:00 am on March 15, April 17, September 17, and October 15.

Saturdays

January 6 - March 3
9:00 a.m. - 6:00 p.m.
March 10
9:00 a.m. - 8:00 p.m.
March 17, 24, 31
9:00 a.m. - 6:00 p.m.
April 7
9:00 a.m. - 6:00 p.m.
April 14
9:00 a.m. - 8:00 p.m.
September 8, 15
9:00 a.m. - 6:00 p.m.
October 6, 13
9:00 a.m. - 6:00 p.m.

Sundays

March 4 - March 25
11:00 a.m. - 5:00 p.m.
April 1
Closed for Easter
April 8, 15
10:00 a.m. - 6:00 p.m.
September 16
11:00 a.m. - 5:00 p.m.
October 14
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 1
New Years Day
April 27
Company Meeting
May 25
Company Holiday
May 28
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 3
Labor Day
November 22
Thanksgiving
November 23
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

*Early closing at 5:00 p.m. on May 18, 5:30 p.m. on May 25, 4:30 p.m. on July 20, and 5:30 p.m. on August 31, November 21, December 21, and December 31. Please also note Support Closures above.

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Web Builder CS (2018)

Weekdays

January 2 - December 28
9:00 a.m. - 8:00 p.m.*
 

Support Closures

January 1
New Years Day
April 27
Company Meeting
May 25
Company Holiday
May 28
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 3
Labor Day
November 22
Thanksgiving
November 23
Day After Thanksgiving
December 24
Christmas Eve
December 25
Christmas Day
 

*Early closing at 5:00 p.m. on May 18, 5:30 p.m. on May 25, 4:30 p.m. on July 20, and 5:30 p.m. on August 31, November 21, December 21, and December 31. Please also note Support Closures above.

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Other Support Options

Even when we've taken the last call of the day, you can still find the help you need 24/7 online. Simply visit:

  • The Help & How-To Center
    Our one-stop support resource, combining the help content for your products, useful tips, answers to frequently asked questions, and much more.
 

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On-Demand Training

Convenient, web-based training - accessible 24/7.