Support

Support Hours

Help is just a phone call away!

Our U.S. based staff of experienced professionals is dedicated to providing the assistance you need—when you need it.

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

2017 Hours

Accounting CS, AdvanceFlow, CS Professional Suite Accounting (CSA) Products, Practice CS (2017)

Weekdays

January 3 - February 24
9:00 a.m. - 9:00 p.m.
February 27 - December 31
9:00 a.m. - 8:00 p.m.*

Saturdays

January 7 - April 15
9:00 a.m. - 6:00 p.m.
 
*March and April Saturdays are email only.

Support Closures

January 2
New Years Day (Observed)
April 28
Company Meeting
May 29
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 4
Labor Day
November 23
Thanksgiving
November 24
Day After Thanksgiving
December 25
Christmas Day
 

*Early closing at 5:30 p.m. on May 26, September 1, November 22, and December 22. Please also note Support Closures above.

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GoFileRoom (2017)

Weekdays

January 3 - April 17
9:00 a.m. - 9:00 p.m.
April 18 - December 31
9:00 a.m. - 8:00 p.m.*
 

Saturdays (email only)

February 4 - April 8
9:00 a.m. - 6:00 p.m.
September 9
9:00 a.m. - 6:00 p.m.
October 7, 14
9:00 a.m. - 6:00 p.m.
 

Support Closures

January 2
New Years Day (Observed)
April 28
Company Meeting
May 29
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 4
Labor Day
November 23
Thanksgiving
November 24
Day After Thanksgiving
December 25
Christmas Day
 

*Early closing at 5:30 p.m. on May 26, September 1, November 22, and December 22. Please also note Support Closures above.

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GoSystem Tax RS (2017)

Weekdays

January 3 - January 27
9:00 a.m. - 8:00 p.m.
January 30 - February 24
9:00 a.m. - 9:00 p.m.
February 27 - April 18
8:00 a.m. - 10:00 p.m.
April 19 - September 1
9:00 a.m. - 8:00 p.m.*
September 5 - September 15
8:00 a.m. - 9:00 p.m.
September 18 - October 6
9:00 a.m. - 8:00 p.m.
October 9 - October 16
8:00 a.m. - 9:00 p.m.
October 17 - December 31
9:00 a.m. - 8:00 p.m.*

Note: Our hours are 8:00 am-12:00 am on March 15, April 18, September 15, and October 16.

Saturdays

January 28 - March 4
9:00 a.m. - 6:00 p.m.
March 11
9:00 a.m. - 8:00 p.m.
March 18 - April 8
9:00 a.m. - 6:00 p.m.
April 15
9:00 a.m. - 8:00 p.m.
September 2 - September 9
9:00 a.m. - 6:00 p.m.
October 7 - October 14
9:00 a.m. - 6:00 p.m.

Sundays

March 5, March 12, March 19, April 2

11:00 a.m. - 5:00 p.m.
April 9, April 16
10:00 a.m. - 6:00 p.m.
September 10
11:00 a.m. - 5:00 p.m.
October 15
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 2
New Years Day (Observed)
April 28
Company Meeting
May 29
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 4
Labor Day
November 23
Thanksgiving
November 24
Day After Thanksgiving
December 25
Christmas Day
 

*Early closing at 5:30 p.m. on May 26, September 1, November 22, and December 22. Please also note Support Closures above.

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UltraTax CS Support & Customer Service (2017)

Weekdays

January 3 - February 24
9:00 a.m. - 9:00 p.m.
February 27 - April 18
8:00 a.m. - 10:00 p.m.†*
April 19 - September 1
9:00 a.m. - 8:00 p.m.*
September 5 - September 15
8:00 a.m. - 9:00 p.m.*
September 18 - October 6
9:00 a.m. - 8:00 p.m.
October 9 - October 16
8:00 a.m. - 9:00 p.m.*
October 17 - December 31
9:00 a.m. - 8:00 p.m.*

Customer Service will close at 9:00 p.m. February 27 - April 18.

*Note: Our hours are 8:00 am-12:00 am on March 15, April 18, September 15, and October 16.

Saturdays

January 7 - March 4
9:00 a.m. - 6:00 p.m.
March 11
9:00 a.m. - 8:00 p.m.
March 18, 25
9:00 a.m. - 6:00 p.m.
April 1, 8
9:00 a.m. - 6:00 p.m.
April 15
9:00 a.m. - 8:00 p.m.
September 9
9:00 a.m. - 6:00 p.m.
October 7, 14
9:00 a.m. - 6:00 p.m.

Sundays

March 5 - April 2
11:00 a.m. - 5:00 p.m.
April 9, 16
10:00 a.m. - 6:00 p.m.
September 10
11:00 a.m. - 5:00 p.m.
October 15
11:00 a.m. - 5:00 p.m.
 

Support Closures

January 2
New Years Day (Observed)
April 28
Company Meeting
May 29
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 4
Labor Day
November 23
Thanksgiving
November 24
Day After Thanksgiving
December 25
Christmas Day
 

*Early closing at 5:30 p.m. on May 26, September 1, November 22, and December 22. Please also note Support Closures above.

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Web Builder CS (2017)

Weekdays

January 3 - December 31
9:00 a.m. - 8:00 p.m.*
 

Support Closures

January 2
New Years Day (Observed)
April 28
Company Meeting
May 29
Memorial Day
July 3
Company Holiday
July 4
Independence Day
September 4
Labor Day
November 23
Thanksgiving
November 24
Day After Thanksgiving
December 25
Christmas Day
 

*Early closing at 5:30 p.m. on May 26, September 1, November 22, and December 22. Please also note Support Closures above.

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Other Support Options

Even when we've taken the last call of the day, you can still find the help you need 24/7 online. Simply visit:

  • The Help & How-To Center
    Our one-stop support resource, combining the help content for your products, useful tips, answers to frequently asked questions, and much more.
 

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On-Demand Training

Convenient, web-based training - accessible 24/7.