Support

Support Hours

Help is just a phone call away!

Our U.S. based staff of experienced professionals is dedicated to providing the assistance you need—when you need it.

Note: All times are in Eastern Time, and may be subject to occasional exceptions (advance notification will be posted on this website).

2016 Hours

Accounting CS, AdvanceFlow, CS Professional Suite Accounting (CSA) Products, Practice CS (2016)

Weekdays

January 4 - February 26
9:00 a.m. - 9:00 p.m.
February 29 - December 31
9:00 a.m. - 8:00 p.m.*

Saturdays

January 9 - April 16
9:00 a.m. - 6:00 p.m.
 
*March and April Saturdays are email only.

Support Closures

January 1
New Years Day
April 22
Company Meeting
May 30
Memorial Day
July 1
Company Holiday
July 4
Independence Day
September 5
Labor Day
November 24
Thanksgiving
December 23
Company Holiday
December 26
Christmas Day (Observed)
 

*Early closing at 5:30 p.m. on May 27, September 2, and November 23. Please also note Support Closures above.

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GoFileRoom (2016)

Weekdays

January 4 - April 18
9:00 a.m. - 9:00 p.m.
April 19 - December 31
9:00 a.m. - 8:00 p.m.*
 

Saturdays (email only)

February 6 - April 16
9:00 a.m. - 6:00 p.m.
September 10
9:00 a.m. - 6:00 p.m.
October 8, 15
9:00 a.m. - 6:00 p.m.
 

Support Closures

January 1
New Years Day
April 22
Company Meeting
May 30
Memorial Day
July 1
Company Holiday
July 4
Independence Day
September 5
Labor Day
November 24
Thanksgiving
December 23
Company Holiday
December 26
Christmas Day (Observed)
 

*Early closing at 5:30 p.m. on May 27, September 2, and November 23. Please also note Support Closures above.

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GoSystem Tax RS (2016)

Weekdays

January 4 - January 29
9:00 a.m. - 8:00 p.m.
February 1 - February 26
9:00 a.m. - 9:00 p.m.
February 29 - April 18
8:00 a.m. - 10:00 p.m.
April 19 - September 2
9:00 a.m. - 8:00 p.m.*
September 6 - September 15
8:00 a.m. - 9:00 p.m.
September 16 - October 7
9:00 a.m. - 8:00 p.m.
October 10 - October 17
8:00 a.m. - 9:00 p.m.
October 18 - December 31
9:00 a.m. - 8:00 p.m.*

Note: Our hours are 8:00 am-12:00 am on March 15, April 18, September 15, and October 17.

Saturdays

January 30 - March 5
9:00 a.m. - 6:00 p.m.
March 12
9:00 a.m. - 8:00 p.m.
March 19 - April 9
9:00 a.m. - 6:00 p.m.
April 16
9:00 a.m. - 8:00 p.m.
September 3 - September 10
9:00 a.m. - 8:00 p.m.
October 8 - October 15
9:00 a.m. - 8:00 p.m.

Sundays

March 6, March 13, March 20, April  3

11:00 a.m. - 5:00 p.m.
April 10, April 17
10:00 a.m. - 6:00 p.m.
September 11
11:00 a.m. - 5:00 p.m.
October 16
11:00 a.m. - 5:00 p.m.
 

Note: Closed Easter Sunday (March 27).

Support Closures

January 1
New Years Day
April 22
Company Meeting
May 30
Memorial Day
July 1
Company Holiday
July 4
Independence Day
September 5
Labor Day
November 24
Thanksgiving
December 23
Company Holiday
December 26
Christmas Day (Observed)
 

Early closing at 5:30 p.m. on May 27, September 2, and November 23. Please also note Support Closures above.

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UltraTax CS Support & Customer Service (2016)

Weekdays

January 4 - February 26
9:00 a.m. - 9:00 p.m.
February 29 - April 18
8:00 a.m. - 10:00 p.m.†*
April 19 - September 2
9:00 a.m. - 8:00 p.m.*
September 6 - September 15
8:00 a.m. - 9:00 p.m.*
September 16 - October 7
9:00 a.m. - 8:00 p.m.
October 10 - October 17
8:00 a.m. - 9:00 p.m.*
October 18 - December 31
9:00 a.m. - 8:00 p.m.*

Customer Service will close at 9:00 p.m. February 29 - April 15.

*Note: Our hours are 8:00 am-12:00 am on March 15, April 18, September 15, and October 17.

Saturdays

January 9 - March 5
9:00 a.m. - 6:00 p.m.
March 12
9:00 a.m. - 8:00 p.m.
March 19, 26
9:00 a.m. - 6:00 p.m.
April 2, 9
9:00 a.m. - 6:00 p.m.
April 16
9:00 a.m. - 8:00 p.m.
September 10
9:00 a.m. - 6:00 p.m.
October 8, 15
9:00 a.m. - 6:00 p.m.

Sundays

March 6 - April 3
11:00 a.m. - 5:00 p.m.
April 10, 17
10:00 a.m. - 6:00 p.m.
September 11
11:00 a.m. - 5:00 p.m.
October 16
11:00 a.m. - 5:00 p.m.
 

Note: Closed Easter Sunday (March 27).

Support Closures

January 1
New Years Day
April 22
Company Meeting
May 30
Memorial Day
July 1
Company Holiday
July 4
Independence Day
September 5
Labor Day
November 24
Thanksgiving
December 23
Company Holiday
December 26
Christmas Day (Observed)
 

*Early closing at 5:30 p.m. on May 27, September 2, and November 23. Please also note Support Closures above.

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Web Builder CS (2016)

Weekdays

January 4 - December 31
9:00 a.m. - 8:00 p.m.
 

Support Closures

January 1
New Years Day
April 22
Company Meeting
May 30
Memorial Day
July 1
Company Holiday
July 4
Independence Day
September 5
Labor Day
November 24
Thanksgiving
December 23
Company Holiday
December 26
Christmas Day (Observed)
 

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Other Support Options

Even when we've taken the last call of the day, you can still find the help you need 24/7 online. Simply visit:

  • The Help & How-To Center
    Our one-stop support resource, combining the help content for your products, useful tips, answers to frequently asked questions, and much more.
  • GoSystem Tax Product Assistance
    The Product Assistance website allows you to access support-related materials for GoSystem Tax.
 

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On-Demand Training

Convenient, web-based training - accessible 24/7.