Change your firm name, address, and/or phone number

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Has your firm name, address, or phone number changed? If so your firm's designated Licensee or Delegate can review and submit changes via the My Account page on our website. Who is a Licensee or Firm Delegate?

The Thomson Reuters – Tax & Accounting Business (Thomson Reuters) uses certain roles to define the relationship between Thomson Reuters and its Clients for Software products, such as the roles of Licensee or Firm Delegate. Licensee or Firm Delegate serves as account administrator and has legal right to the Client data entered in the software. A Licensee or Firm Delegate is responsible for managing the Client relationship with Thomson Reuters, including notifying Thomson Reuters of any firm demographic or name changes, managing security requirements, and responsibility for data entered in the software.

Note: If you are unsure who your firm's designated Licensee or Delegate is, you can view this information on the My Account page of our website.A login with admin permissions assigned is required. For details about the available CS Web account permissions, see CS Web account permission levels.

To do so, as a CS Web admin, log in to your CS Web account on the My Account page and click the Manage Accounts link in the My Firm section.

Requesting changes to your firm name, address, or phone number

To submit a request for changes, as the Licensee or Firm Delegate, complete the steps below.

  1. Visit the My Account page on our website and log in to your CS Web account.
  2. Click the Manage Firm link in the My Firm section to open the Firm Information page. Show me.
  3. Enter your new name, phone number, and/or address information and click Save Changes to submit your changes. Before saving changes to address information, mark the applicable checkboxes for the change of address. Show me.
    Save Changes
  4. On the confirmation screen the requested changes submitted appear as pending change, please allow 24-48 hours for us to review your request. You will receive a confirmation email after your request has been reviewed with additional instructions.  Show me.
    Pending Change

During this process you can also review your license PIN information. Changes to the license PIN take effect immediately. Notify any staff or IT Professionals who need to retrieve license for your CS Professional Suite applications. For details about your license PIN, see Updating your license PIN.

Updating your CS Professional Suite applications

After receiving a confirmation email that your changes are complete, you may need to download an updated license. To do so, complete the following steps:

  1. Choose Help > About and click Download Licenses.
  2. Verify your firm ID and license PIN and click Next.
  3. In the CS Connect window, click Call Now.
  4. Once the process is complete, click Close to complete the update.

If your current license PIN matches your ZIP code, you cannot download your updated license until your firm's license updates this information. For details about your license PIN, see Updating your license PIN.

Updating your e-file application summary after a name change or address change

If you use an IRS issued Electronic Filing Identification number (EFIN) to electronically transmit tax or payroll tax forms through CS Professional applications, update your name and address information with the IRS as well. To do so, access your IRS e-services account. If you are uncertain if you have created an e-services portal, or if you need assistance with login errors, verifying login credentials, or accessing your IRS e-services portal contact the IRS e-Help desk at 866.255.0654.

If the IRS issues you a new EFIN, before using it in any CS Professional Suite application, you must provide a copy of the new e-file application summary. For details, select the application below that you use to electronically transmit returns. If you use all of the listed applications to electronically transmit returns, select UltraTax CS.

Managing your Preparer block information

Your Preparer block information is the firm name and address information tied to the product license. This is the Preparer information that will appear on a tax return or payroll forms. Submitting a request to change the firm name, changes the name that will appear on your Preparer block in your CS Professional Suite applications. Do not submit firm name change requests until you are ready to file tax returns or payroll forms under your new name.

Related topics

Changing your CS Web account profile information

Requesting changes to a Licensee's name

Internal notes


Support Representatives: Requests to change address information do not have to be transferred to the Customer Service department. A licensee must utilize this self-service option to submit a request for changes.

All representatives: Change of address requests must be placed through our website by the firm's designated licensee. We cannot accept requests to change firm address information over the phone. This protects users against un-authorized individuals making these changes. In Flash, a contact that is a Licensee or Firm Delegate will have an "L" or an "Z" listed in their contact roles. If the licensee does not currently have a CS Web account, creating one will automatically give them administrative rights. For details about Flash and EMS codes, see Internal: Flash & EMS contact role codes.

If nothing happens when clicking Addresses link under the My Firm section, the login used does not have administrative rights. CS Web accounts with admin permissions can still view and submit address change requests. We are currently in the process of making updates to restrict this functionality. If needed, an existing admin can add administrative privileges through the Manage Contacts section. For details, see Creating and managing CS Web accounts.

After submitting a request, the Customer Service department will review the request and make the changes. The turn around time is typically 24-48 business hours. Once the changes have been made a confirmation email will be sent instructing the external user to download an updated licence.