You can use this form to request a refund, or reversal, of UltraTax CS PRP codes. A Customer Support Representative will review your request and reply via email.
If we approve the request, we will issue a credit to your firm's account to be used toward future PRP authorization codes.
Contact information
Full name (required)
Email address (required)
Firm ID or firm phone number (required)
You can find your firm ID at the top of your My Account page or in UltraTax CS under Help > About.
Refund information
PRP code(s) to be refunded (required)
You can find the PRP code in the UltraTax CS client in File > Client Properties or on your PRP/ELF report.
I have too many codes to list, please contact me to collect the codes
Reason for refund (required)
You can choose more than one.
I retrieved the code(s) accidentally
I'm not filing return(s) for the client(s)
The taxpayer and spouse switched places on the return(s)
Other
Comments or questions (optional)
Please complete the fields highlighted above before submitting.
Thank you for submitting your request! A Customer Support Representative will review it and reply via email within 1-2 business days.
If you have any questions or need to follow up on your request, please email cs.service@thomsonreuters.com.
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