Use the Idea Incubator to suggest ways we can improve our applications, or to vote on ideas submitted by others.
Access and login information
To get to the Idea Incubator, you can visit https://ideaincubator.ideas.aha.io/. There's also a link in your applications under the Help menu.
Use your Thomson Reuters ID and password to log in (the same one you use to log in to tax.tr.com and/or onvio.us).
Troubleshooting
- If you can log in to Onvio and/or the tax.tr.com website but not the Idea Incubator, reset your Thomson Reuters ID password. Then, try to log in to the Idea Incubator using your new password.
- Delete browsing and download history, cookies, cached images and files.
Browse
Before you add an idea, you may want to browse to see if it has already been submitted by someone else.
- Select a tab to view ideas by trending, most recently submitted, or most popular.
- Click an idea title in the list to see more information about it.
Filter
Select an item under Filter By Status or Filter By Category to narrow the list of results. Select the item again to remove that filter.
Search
Searching is the easiest way to find ideas related to a specific subject. Enter keywords in the Search ideas field, and then use filters to narrow your results.
Vote
Click the ballot button to vote. The button will turn orange to indicate that your vote has been submitted.
Add an idea
- Click the Add a new idea button.
- Enter a short summary of your idea. The text will be searched against existing ideas and if there is already a similar one, you can comment and vote on that idea.
- Provide helpful information by answering a few questions about your experience.
- Give us a little time to process your idea after you submit it.
Our Product Management Team will review your idea within ten business days and will either post it or respond to you via email.
Add a comment
When you select an idea's title you can review information, add a comment, or vote on the idea.
Subscribe to updates
Select Subscribe to get notifications when an idea is updated. If you want to stop receiving updates, select Unsubscribe.
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Using the Idea Incubator as an employee:
- The email address and password fields on the sign-in screen are for customers with a TR ID.
- Employees should:
- Use the Thomson Reuters employee sign-in option to sign in and post or vote on ideas.
- Not submit ideas on behalf of customers.
- Show interested customers how to use the site and enter their ideas for product changes or improvements.
- Not ask other employees to vote on their ideas.
- If you need to log in using the customer TRID login (for testing or troubleshooting), do not submit ideas, vote or comment on ideas.
Troubleshooting logins with a customer:
- Can they log in successfully at tax.tr.com?
- If they can log in there, but not at the Idea Incubator, try resetting the password.
- Do they have NetStaff licenses? (Check Flash) If yes, make sure they're using their TR ID (used for the website and Onvio) and not their NetStaff login.
- If nothing works, use LogMeIn Rescue to verify they're doing it right.
- If still not working, get their TR ID and email cs.productexcellence@tr.com for additional help.