CS Professional Suite: License apply process loops when trying to apply licenses

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When you install or update a CS Professional Suite program or if you change your licenses and need to redownload them, you may experience:

  • A message that the licenses have been successfully installed, but the license process starts over from the beginning.
  • The applying licenses dialog appears to freeze or never finishes.

If this happens, try the following. 

Run as administrator

Run the CS application as administrator by right-clicking the program icon. If you see the option to Run as administrator, choose it. If you do not see that option, choose Properties, then go to the Advanced tab and check the option to Run as administrator. Open the program and try to download the licenses again. 

Delete previously installed licenses

Open the program and go to Help > About, then click the Download Licenses button. Mark the box to Delete all previous installed licenses and continue with the license installation. This option does not exist for every CS Professional Suite program. If you do not have this option in the program you are attempting to install licenses for, continue to the next section.

Task manager

Open the Windows Task Manager by pressing CTRL + ALT + DELETE on your keyboard. Go to the Processes tab and stop all Setup.exe processes. in the Processes tab. Open the program and try to download licenses again.

Apply manually

You can manually apply licenses by copying license files from the Tools folder to the Licenses folder. Through Windows Explorer, navigate to one of the following locations listed below.  FileCabinet CS licenses are updated and included with the following product licenses.  

  • UltraTax CS products - X:\WinCSI\Tools\UTLICYY\Licenses (where YY is the year of UltraTax CS you are updating) 

  • Practice CS - X:\WinCSI\Tools\PracticeCSLic\Licenses

  • Accounting CS & Workpapers CS - X:\WinCSI\Accounting CS\updates\l<FirmID>.zip\always\licenses

    Note: Rename the l<FirmID>.zpd file extension to l<FirmID>.zip in order to access the folders within it (where <FirmID> is the Firm ID the product is licensed to).

  • Fixed Assets CS -  X:\WinCSI\DSW\updates\l<FirmID>.zip\always\licenses

    Note: Rename the l<FirmID>.zpd file extension to l<FirmID>.zip in order to access the folders within it (where <FirmID> is the Firm ID the product is licensed to).

  • ToolBox CS - X:\WinCSI\Tools\ToolBoxCSLic\Licenses

  • Creative Solutions Accounting - X:\WinCSI\Tools\CSALic\Licenses

Once you navigate to one of the locations listed above, choose  Edit > Select All (or CTRL+A), then Edit > Copy (or CTRL+C), then navigate to the X:\WinCSI\Licenses directory and choose Edit > Paste (or CTRL+V). For 2014 UltraTax CS and later, paste the licenses into the X:\WinCSI\Licenses\UTYY folder.

Note: If the UTLICYY, CSALic, PracticeCSLic or the ToolBoxCSLic directory does not exist, contact Product Support.

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Internal only

  • Support: Be sure and verify their licenses is EMS. You'll want to make sure the license is current for the application they are trying to apply. Licenses with NLU (No Longer Using) or expired will not apply. Also, if a note appears in Flash of "AR hold" (we should not be supporting them with an AR hold), their licenses will not apply.
  • Our user may experience a "license loop" after applying the license via CS Connect if the Creative Solutions Registry (32-bit: HKEY_LOCAL_MACHINE/SOFTWARE/Creative Solutions/CSI Tools/AppPath or 64-bit: HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Creative Solutions/CSI Tools/Installation) is not pointing to a proper application installation path (WinCSI). You can adjust/correct this registry key either by accessing the RegEditor and correcting the AppPath value to point to X:\WinCSI, where X is the proper network/local drive where CS Applications are installed, or simply run a desktop setup for the application in question from X:\WinCSI\[application]\Desktop\Setup.exe, where X is the proper network/local drive the application resides on. Either solution should update the HKEY_LOCAL_MACHINE/SOFTWARE/Creative Solutions/CSI Tools/AppPath (for 32-bit machines) or HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Creative Solutions/CSI Tools/Installation (for 64-Bit machines) and allow the licenses to be properly applied your next time. If the AppPath value is not updating or you are unable to change it in the RegEditor, then that generally indicates lack of local administrative rights to the workstation the user is logged into. Have our user log out and log into windows with administrative credentials and perform the steps above again until it is successful.
  • If the CSI Tools registry key is pointing to the correct WinCSI installation path, but our user is still experiencing the "license loop," double check and run the setup.exe under \WinCSI\Tools\[ProgramLic folder]. For instance, for 2010 UltraTax CS, the location would be X:\WinCSI\UT10\Lic\setup.exe. Note that in the same folder you should expect to see another folder called Licenses with all user license files. If no files exist in the Licenses folder, that usually means that the CS Connect license retrieval process has not copied those files and the process will fail. Check the CSI Tools registry again, redownload the licenses from CS Connect and try again.
  • Accounting CS, although rare, verify they have the LicensePath in their networkinstallation.ini file.

[appSettings]

LicensePath=..\Licenses\

  • If all the above steps fail, but our user is able to download the licenses via CS Connect, and they're just having trouble applying them, try the following (this is only to be performed if the setup.lic file emailed is blocked on user's end by their Email / Firewall).
    1. Access CS Connect and download the license.
    2. Once the licenses have been downloaded, do not install them as the process will most likely fail. Cancel out of CS Connect and close the application.
    3. Using Windows Explorer, navigate to X:\WinCSI\[application folder]\updates. For instance, for 2010 UltraTax CS, navigate to X:\WinCSI\UT10\Updates.
    4. Locate the license file you just previously downloaded using CS Connect - it will be called IfirmID.zpd. For instance I199910.zpd.
    5. Rename the ZPD extension to ZIP.
    6. Extract the IfirmID.ZIP anywhere to our user's hard drive (e.g. Desktop).
    7. Inside the extracted folder (the folder on the Desktop will be named always), you will see a Licenses folder with the content of all licenses.
    8. Copy the content of \always\Licenses into \WinCSI\Licenses.
    9. Open the CS Application to confirm the process was successful.