To operate your CS Professional Suite software, it's best to work in a supported environment.

Supported means:

• CS applications are developed, tested, and designed to run in these environments.
• Representatives in the Support department are trained to utilize CS applications in these environments.
• Technical assistance is available for CS applications running in these environments.

Unsupported means:

• It may be possible to utilize CS applications
• The functionality and behavior of CS applications in these environments are unpredictable and not guaranteed.
• Any assistance in these environments will be minimal and speculative.

Supported environments

See the system requirements.

Unsupported environments

Anything not listed in the system requirements is unsupported. Some common environments that we don't support are:

• Mac OS
• Linux
• Tablets and smartphones, except for NetClient CS and Mobile CS
• Google Chromebook
• Parallels desktop or Windows simulators
• Windows operating systems no longer supported by Microsoft
• VPN or third-party remote desktop services like GoToMyPC or TeamViewer
• Installations on external hard drives
• Network-attached storage (NAS)
• Wireless networks (WiFi)
• Third party cloud storage services that do not support Microsoft remote desktop services (i.e. Dropbox).

If you are using CS applications in an unsupported environment and experience any difficulties, you should migrate your CS applications and data to a supported operating environment as soon as possible. Since assistance from Thomson Reuters in an unsupported environment will be minimal and speculative, please contact your qualified IT professional for technical support in these environments.

Scope of support

Our Support team assists customers by providing information, resources, and troubleshooting for CS Professional Suite applications running in supported environments. We cannot assist with hardware configuration, user and workstation setup, Windows permissions and file-sharing, network and server administration, peripheral devices (such as printers, scanners, and mobile devices), or third-party software. Any issues related to these areas can be resolved with the assistance of your qualified IT personnel and/or the vendor’s support for the software or device in question.

When working with a customer, a Support representative may request your permission to view your screen via LogMeIn Rescue. Doing so can help ensure that we answer your questions and troubleshoot CS Professional Suite application issues quickly and efficiently. We cannot enter data or modify settings related to your workstation or network.

Our Support team cannot relieve your firm of any legal or professional obligations. Software support does not include tax preparation advice or validation of tax or payroll compliance.

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