Clearing embedded browser site data

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The web-based dashboard portlets and some screens in Accounting CS use the Microsoft Edge WebView2 Runtime component to display information. This component uses embedded browser site data to store user-specific internet information like cookies and other site data to provide you the best experience.

For Accounting CS, these settings are stored in the WebView2 folder located in the user's local application data path, such as %localappdata%\Creative Solutions\Accounting CS. To assist with potential maintenance needs, the embedded browser site data can be cleared.

Choose Help > Clear Embedded Browser Site Data to clear necessary internet data and reset this information.

Notes

  • If preferred, the WebView2 folder can be manually renamed by browsing to the user's local application data path.
  • The user's local application data path can be accessed by using Windows File Explorer and typing %localappdata%\Creative Solutions\Accounting CS in the address bar, which will navigate to the full path such as C:\Users\<user_name>\AppData\Local\Creative Solutions\Accounting CS.

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