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The licensee of your firm should receive an email when there's an update available for Accounting CS. When you launch Accounting CS for the first time after we make an update available, you'll get a pop-up notification that tells you this update is available. 

When you try to retrieve an update, you may get a notification from CS Connect that says "No new updates are available". In this case, we recommend you check the Apply previously downloaded updates/licenses section. If there are no updates here, you can take the following steps to bypass this message and retrieve application updates.

Run the application as an administrator

1. Close Accounting CS.
2. Right-click Accounting CS and select Properties from the context menu.
3. On the Compatibility tab, mark the Run this program as an administrator checkbox.
4. Select Apply, then OK.
5. Open Accounting CS.
6. Select File, and CS Connect.
7. Mark the Retrieve available updates checkbox.
8. Select Call Now.

Retrieve licenses

The first quarter update of the year (after March 1st) requires that you have renewed licenses before you can retrieve the update.

1. Select File, then CS Connect.
2. Clear the Retrieve available updates checkbox.
3. Mark the Retrieve licenses checkbox.
4. Select Call Now and then follow the instructions to retrieve and install your updated licenses.
5. After Accounting CS opens again, select Help, then About.
6. Verify that the Expires column has dates in the next year.
7. Close the About dialog.
8. Select File, then CS Connect.
9. Mark the Retrieve available updates checkbox.
10. Select Call Now.

Remove expired licenses

If you did not renew one or more Accounting CS licenses, use these steps to remove the expired license file.

1. Close Accounting CS.
2. Go to X:\WinCSI\Licenses
3. Find files that begin with the letter A and rename them to contain "old".
4. Open Accounting CS.

   Note: You will get messages about no licenses being found.

5. Select OK to bypass the messages.
6. Sign in to the application as you normally would.
7. Select File, then CS Connect.
8. Follow the steps in this section above to retrieve your license files again.

Remove trial licenses

In some situations, trial licenses may interfere with the update retrieval process. 

1. Select Help, then About.
2. In the Type column, note which Products have a Trial type.
3. Select Trial Licenses.
4. Clear the checkboxes for any products listed as having a Trial license type.
5. Close the open dialogs.
6. Select File, then CS Connect.
7. Mark the Retrieve available updates checkbox.
8. Select Call Now.

   Note: You may need to retrieve your licenses alone before you can retrieve the updates.

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