Employee is missing from the Enter Batch Payroll Checks screen

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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

Links to our most popular payroll tax processing topics are available in the Alerts and notices section on the right side of most pages.

If employees are missing when you select a payroll schedule in the Actions > Enter Batch Payroll Checks screen, it could be for one or more of the following reasons:

If the employee should indeed be included for this batch, follow these steps:

  1. Choose Setup > Employees and click the Main tab.
  2. Verify the selections in the Payroll Schedules section.

    Note: You can use the Edit Multiple Employees link to change the Primary Payroll Schedule assignment for many employees at the same time.

  3. On the Personal tab, verify that the Hire date falls before the period end date of the payroll schedule. If it falls after, the employee will be included on the next batch.
  4. Also on the Personal tab, verify that the Inactive date field says "(none)" or has a date that falls after the period end date of the payroll schedule. The employee will not be included on future payroll batches for which they did not perform any work.

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