We moved!

Help articles have been migrated to the new Help and Support. You can find help for your products and accounts, discover FAQs, explore training, and contact us!

If Accounting CS closes unexpectedly while you are entering data on the Enter Batch Payroll Checks screen, you may receive a message that says "The selected payroll schedule is currently being processed by another user." Use the following steps to resolve this message.

If you imported information for the selected payroll schedule using remote payroll, you will need to re-upload the timesheet to the client's portal and retrieve the timesheet again or enter the information manually after completing these steps.

1. Close Accounting CS by choosing File > Exit or click the X button.
2. Re-open Accounting CS and access the batch.
3. If you still see the message, close Accounting CS and reboot your machine.
4. Re-open Accounting CS and access the batch.
5. If the message persists, choose Setup > Clients and click the Payroll Information tab.
6. Click the Ellipsis button in the Payroll Schedules section.
7. Edit the payroll schedule and change the Time Entry Method to Manual.
8. Click Enter to save the change to the payroll schedule, and then click Done to close the dialog.
9. Click Enter to save the changes to the client.
10. Choose Actions > Enter Batch Payroll Checks.

Was this article helpful?

Yes No

Submit