How to locate the Firm ID number

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Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

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When you contact Thomson Reuters you may be asked for your Firm ID number. Your Firm ID number is a 1 to 6 digit number used to verify your firm's identity, track account history, purchase history, and communication history with Thomson Reuters. Your Firm ID can be found on the mailing label, above your firm's name, of any communication received from Thomson Reuters Tax Accounting.

Your Firm ID can also be found within the software you are using. To access the Firm ID, go to Help > About... to view your licensed products. The Firm ID number is listed right above your firm's name. If you do not see your Firm ID listed, you can substitute the Firm ID with the phone number listed under Help > About.

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