Library of systems content for CS Professional Suite applications

Alerts and notices
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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

Links to our most popular payroll tax processing topics are available in the Alerts and notices section on the right side of most pages.

Environments

Antivirus Guidelines

Citrix Client Overview for VO and SaaS

Firewall Guidelines

Permissions Guidelines

SQL Best Practices

Terminal Server Best Practices

Troubleshooting Connectivity

Unsupported Environments

System files

Accounting CS

FileCabinet CS

Fixed Assets CS

Practice CS

UltraTax CS

Workpapers CS

Third-party applications

Adobe and PDF Guidelines

Microsoft Office Guidelines

.NET Framework and Visual C++ Considerations

Printing Troubleshooting Guidelines

Internal notes


Support: 

To share Help & How-To topics via email using the Support Account (cs.support@thomsonreuters.com) rather than your personal work email, see Internal: Emailing users from a Thomson Reuters Support account in Outlook.

When assisting a firm with an issue that has been determined to be environmental or otherwise caused by something that is not unique to the application and is thus outside of the boundaries of support, there will come a time where you must push back on the firm. See Overcoming objections during systems troubleshooting, an internal-only topic.

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