We are aware that, in certain circumstances, Form Florida RT-6 electronic files are showing one of the following statuses:

• Received by data center

• Transmitted to agency

• Rejected; Error E12 or Rejected; Error E17

We are currently working with the State of Florida to identify and resolve the transmission and acknowledgement issues. As we continue to work through these issues, Florida anticipates granting Thomson Reuters an extension to submit these files as long as the electronic files are postmarked by January 31, 2023 (or January 30, 2023 if a payment is being included in the file).

All electronic files transmitted through Accounting CS are date and timestamped as they are received by Thomson Reuters systems.

If you have already transmitted your Florida RT-6 electronic file to Thomson Reuters, please do not retransmit at this time.

We are aware that, in certain circumstances, Arizona Form W-2 Copy 1 electronic files are being rejected by the state agency, but do not include a rejection code or any detailed reason.

We are currently working with the State of Arizona to determine the cause of these rejections. All electronic files transmitted through Accounting CS are date and timestamped as they are received by Thomson Reuters systems.

The Kentucky local Fayette County Form 222-S is now approved and can be processed using Accounting CS v.2022.4.1 or higher.

Update: The ability to access netlinksolution has been restored, we're continuing to monitor the platform. We understand the impact to your business and we apologize for this service interruption. Please see our status page for updates.

If you are still experiencing issues, please try clearing your browser's cache and cookies, and then close the browser, re-open it and sign in again.

The Alabama Form A-3 is now approved and can be processed using Accounting CS v.2022.4.1 or higher.

We have addressed an issue where, in certain circumstances, Illinois Form UI-3/40 electronic files for fourth quarter 2022 were being erroneously rejected.

You can now transmit fourth quarter 2022 Form UI-3/40 files in the Actions > Process Electronic Forms screen.

If you have transmitted Form UI-3/40 files for fourth quarter 2022 and received the rejection message "A return for has already been accepted...," you will need to re-process those returns in the Actions > Process Payroll Tax Forms screen, and then re-transmit them.

The Missouri local St. Louis Form W-3 is now approved and can be processed using Accounting CS v.2022.4.1 or higher.

The Federal Form 941-X is currently available for correcting 2021 and 2022 Form 941 returns. We plan to make Form 941-X available again for 2020 corrections in an application update tentatively scheduled for January 23, 2023.

If you are previewing or printing a payroll tax form and see an odd character such as a percent sign or a letter printing where it should not be, or receiving an error about a particular font, please follow the steps in our Error: Font OCR-A BT does not support style Regular HHTC topic.

This situation occurs when there is a font file the program uses that is missing or outdated.

Note: If your firm uses Accounting CS on Virtual Office or SaaS, please try uninstalling/reinstalling Citrix.

Colorado and Oregon payroll checks dated between 12/13/2022 and 12/31/2022, may be missing some local or unemployment taxes that have not met the wage limit.

WORKAROUND:

Go to Edit > Options and then mark the payroll option Display taxes with zero wages and amounts. Override the tax amounts for any missing taxes. After the modified checks have been printed, select each check in Enter Transactions and access Edit > Adjust taxable wages. Record the taxable wages in the Adjusted Taxable Wages and Gross Taxable wages fields.

The 2022 Form W-2 4-up Pressure Seal layout will be available in an application update that is tentatively scheduled to be released on January 9, 2023.

If the layout is needed prior to this update, contact our Support Department for assistance.

Line 1 (Total number of employees) on Kentucky Form K-1 does not include employees that are exempt from KY SUI even though they have KY SIT wages in some cases.

WORKAROUND:

Go to Actions > Edit Payroll Tax Forms. Select Reconciliation Form type > Choose the proper filing frequency and year, Refresh.

Choose KY Jurisdiction, Form K-1.

Update Line 1 in the bottom area of the form to be the proper value.

When you process the form, the updated/overridden value will be included in the Form K-1 electronic file.

For information on setting up Multi-Factor Authentication, please see Multi-Factor Authentication Overview. If you are having further issues, please go to the Contact support page for assistance.