You may receive an error when accessing the Firm or Staff Dashboard that includes the Payroll Tracking portlet.

To resolve the error go to Setup > Firm Information > Firm and select the Payroll Tracking tab. On the Payroll Tracking tab unmark any client custom field within the Column Setup section.  

If your favorite screen is selected for the Firm or Staff Dashboard and the dashboard includes the Payroll Tracking portlet you may receive an error opening Accounting CS. To resolve this error hold down the Shift key on your keyboard when opening and logging into Accounting CS. This will clear the dashboard and remove the portlets from the dashboard allowing you to open Accounting CS with no error. 

The South Carolina Department of Employment and Workforce has updated their ACH Credit specifications and we are working to accommodate them in a future release. Until that time, South Carolina unemployment insurance payments made via ACH Credit may require a longer processing time, which could potentially incur late payment penalties and interest. Note that you can choose to make payments through one of these alternative methods.

• Paper check accompanied by a payment voucher, which must be printed from each client’s online SUITS account.

• ACH Debit, which is also available through the SUITS website. You can record the payments in Accounting CS using the vendor payment method.

Pay items and hours that are excluded for InsurePay reporting are still be included in the InsurePay file.

The City of Bellevue, Ohio enacted a 2.0% tax rate change starting July 1, 2018.

The check digit validation for Kentucky Unemployment ID within Setup > Clients > Payroll Taxes tab needs to be removed. The check digit will still be calculated for form printing.

District of Columbia (DC) minimum wage increase being implemented on July 1, 2018.

This will be updated on v. 2018.2.1 which is tentatively scheduled for release in mid to late July.

Kentucky state withholding rate has changed to a flat 5%.

On MS transmittal form 89-140, overrides to Date Signed or Date Mailed do not stick when previewing or printing form. It will instead show the system date. This is with or without the Suppress Date option selected.

Tax agent addresses for Ohio local tax agent Village of Walbridge needs to be updated. This needs to reflect on tax agent setup, vendor check payment addresses, and form filing instructions.

The new address is PO Box 555 Walbridge, OH 43465

In Print Reports, there is an issue where some report options from a prior report in the Selected Reports pane are getting applied to subsequent reports in the Selected Reports pane, even without those same report options being present.

The backup withholding percentage for contractors was lowered to 24% as of December 31, 2017 for 2018.

In some instances, checks that have yet to be printed can appear in the Bank Reconciliation. This occurs when the check had initially been marked handwritten and then was viewed on the reconciliation when visiting the Action menu, then going to Reconcile Bank Accounts. Removing the handwritten status after this point is not causing the check to be removed from the reconciliation.

Workaround: Deleting the check will remove it from the reconciliation. The check will then need to be re-entered and care taken not to mark it as handwritten.

You may receive an error when transmitting Direct Deposit files to InterceptEFT.

Cannot transmit file to InterceptEFT - The underlying connection was closed: An unexpected error occurred on a send.

Enabling Internet Information Services Manager and additional steps from Microsoft resolves this issue:

When the box is marked for the One 1099 form per transaction in the 1099 properties of the vendor setup, the box is marked in the details for the first transaction entered but is not marked for subsequent transactions in the same session within Enter Transactions.

The Heath Savings Account contribution limit had been reduced from $6,900 to $6,850 for the 2018 tax year. The IRS recently decided to move the limit back to $6900 for the remainder of 2018. We are working quickly to update the limit in Accounting CS.

Information on this change is in the IRS publication linked below:

IRS RP 2018-27

The WV Form IT-101A Employer's Annual Return of Income Tax Withheld is not to be used for reconciliation for monthly deposit schedules.

After installing Windows 10 update KB4103721 Firm Hosted Client Access users have reported that the Transaction Type and Date fields on the Enter Transactions screen are blank when they use the drop down menu.

Removing the update on the Windows 10 machine does resolve the issue.

Potential workaround: Disable "Use advanced RemoteFX graphics for RemoteApp" in gpedit.msc.

Entering a beginning balance for a bank account general ledger account in the Trial Balance grid changes all existing proxy transaction dates to use the first date of the fiscal year. This causes issues for reconciling the bank reconciliation.

Within Actions > Edit Payroll Tax Forms > Corrected >W-2c if you clear overrides within a Payroll Consolidation client you may receive the following error:

System.InvalidOperationException:

Operation is not valid due to the current state of the object

The Sales field that is found on the Detail tab of the Enter Batch screen of Client Access is currently always disabled. The field should be enabled any time the client has rights to enter time in the Enter Batch screen.

If the client has the ability to enter Payroll Checks in the Enter Transactions screen, the sales field is available there.

QuickBooks Online - Sign In screen is not loading properly in Virtual Office or SaaS environment. It is showing a mostly white screen and only allowing to click 'Don't have an account? Sign up now.'

Our development team is currently looking into this.

As of July 1st, 2018 Oregon will have a Statewide Transit Tax on employee's wages.

With v. 2018.2.0 we have implemented the new Oregon State Transit Tax. The accompanying payment and reconciliation forms will be available with a future release, in time to meet the forms’ respective deadlines.

The program has not been updated or the 2018 Federal Levy tax tables. A new option has also been added for 2018 to claim 0 exemptions, which the program does not allow currently.

In Row Properties, if you set the Sort order to Amount ascending or Amount descending and the Sort column to Left most amount, rows below it that don't have the settings applied (or that try to use different Sort order settings) aren't working. All rows below are being erroneously impacted by the sort order above.

Workaround:

Set the Sort column to the exact column letter you want to sort by. Then, all of the rows under it will continue to sort as they're supposed to.

When marking rows to Pay in the Actions > Manage Payments screen, the Bank Account field is no longer auto-populating with the default bank account, unless the vendor has a bank account selected in the Payment Preferences section of the Setup > Vendors screen.

An error may be received when importing from QuickBooks:

System.InvalidOperationException:

bank accounts mapping model initialization is not complete.

This was previously fixed in some cases on the 2018.1.2 version but is still occurring in some instances. Our development team is looking into it.

Workaround:

Clear all mappings within the import wizard and reimport. If this does not resolve please contact our Support team.

Possible errors when uploading a SC UCE-101 file:

-FEIN in line 1 at position 6-14 does not match with the FEIN in system, Invalid file layout please upload valid file.

-File with same name is already uploaded and status of file is processed.

Cash Requirements and Deposits report is not including any of the Employer Contribution items in the totals. Please reach out to Support on how to resolve.

Moon Township PA LST municipal LST is now Jordan Tax Service. Currently Accounting CS has it going to Keystone.

If an employee has multiple locations, one that is OH and one possibly a different state the Ohio locals are calculating for the OH work location even when no wages are entered for that location.

When choosing File > Export > Client Data > QuickBooks and choosing to export directly to QuickBooks you may receive an error message of ‘Object reference not set to an instance of an object’.

Workaround: Choose instead for the 'Type of file to create’ of Export via the QuickBooks Data Utility (QBgenxfer file).

If you change a business location address the taxes from the new address will only show up on the Pennsylvania Keystone LST form.

Workaround: Change the business location back to its original address. Add a 2nd business location for the new address.

When using the option under Setup > Firm Information > Firm > Preferences to Print engagement binder folder structure to FileCabinet, an error is received.

In some situations, the IRS is requesting a partial replacement file, which is not currently available in Accounting CS.

For Rhode Island, the Liability adjustment dialog and its report is displaying the wrong SUI rate for Rhode Island SUI liability adjustments.

The program is taking the SUI Base rate and adding .51 (as the Job development fund rate) instead of the rate found in Client Setup.

Kentucky UI-3 page 2 is showing incorrectly. The chart Taxable Wage Base (TWB) & Surcharge (%) is showing the Taxable Wage Base as 10,800 for 2018 when it should actually be 10,200. This calculates correctly on the checks and on page 1 of the form, but it is stated incorrectly on page 2.

Currently the pay item mapping is case-sensitive when using the csxml2 file format and this is causing hours not to import from SwipeClock.

When importing hours from SwipeClock, the program should properly map the pay item hours and accruable benefit hours and not be case-sensitive.

The LA web form L-1 in the system does not currently include the paid preparer information at the bottom.

In certain situations, Pennsylvania LST is not calculating correctly when one location is marked wage exempt.

When importing from QuickBooks an error may be received if choosing Do Not Import on the Chart of Accounts screen or the Vendors mapping screen.

An example of the types of errors is:

Quick_Books_Account(client_KEY): Value already exists.

Quick_Books_Account(full_name): Value already exists.

Quick_Books_Account(list_id): Value already exists.

Quick_Books_Account(quick_books_class_KEY): Value already exists.

Quick_Books_Account_GL_Account(quick_books_account_KEY): Value does not exist.

Or

Quick_Books _Account(payee_name): value already exists.

Quick_Books _Account(payee_ID): value already exists.

Quick_Books _Account(list_id): value already exists.

Quick_Books _Account(employee_payee_key): value does not exist.

Quick_Books _Account(quick_books_payee_vendor): value already exists.

A similar error was addressed with the v. 2018.1.2 of Accounting CS.  Please verify you have updated your version of Accounting CS. 

In the Actions > Enter Batch Payroll Checks screen, if you open the Edit > Options dialog, select a payroll schedule, choose the option at the bottom to "Display selected payroll items", choose a pay item that is setup to use the Hourly calculation method, and then choose the Amount column, the Amount column is blank by default when you first load that payroll schedule.

The Amount column should display 0.00 by default (or an amount if standard hours is turned on). If you then enter hours on the pay item the Amount column should update, but it currently does not. It is just blank. If you click in the field and manually type an amount it will show up in red as an override, and then if you clear overrides the correct amount will show up.

Hiding a column that was being sorted on within Enter Invoices for Accounts Receivable or Enter Payables for Accounts Payable results in a crash error when going back into the screen.

There are a few variations to the beginning of the error:

System.IndexOutOfRangeException:

Cannot find column DiscountAmount [hidden].

System.IndexOutOfRangeException:

Cannot find column DiscountAllowedAmount [hidden].

Or

System.IndexOutOfRangeException: Cannot find column NotEligibleForDiscountAllowedAmount [hidden].

at System.Data.DataTable.ParseSortString(String sortString)

Workaround:

Rename ClientSettings.xml file

When doing a spreadsheet import of employees, the payroll checks that are created to establish the earnings history are being created with the source of "CSA Conversion" instead of "Spreadsheet Import".

An error "910: Incorrect File Format" may occur when uploading the ALreport.txt file.

Workaround: For now, users can compress the ALReport.txt into a zip file called ALReport.zip and this will be accepted by the state. To compress, right-click on the ALReport.txt file and choose Send to > Compressed zipped folder.

The state of IL requires garnishments to take the lessor of:

15% of gross wages paid for that week

or

The amount by which disposable income exceeds 45 x the federal minimum wage.

The system creditor garnishment currently uses the federal calculation of:

25% of disposable income (after all taxes including state and local).

or

The amount by which disposable income exceeds 30 x the federal minimum wage.

If you print a letter from ACS to FileCabinet CS, using the direct integration (Output to FileCabinet CS section of the Print dialog), then images are getting chopped off in the output of multi-page letters within FileCabinet CS. The image is fine in a single page letter, but it's cut off in a multi-page letter. You can only see the very bottom portion of the image.

If your spreadsheet contains custom Account Grouping codes/subcodes along with the Account Classifications codes/subcodes, data will not import if the custom Account Groupings are in a column before the standard Account Classifications.

Workaround: Have the Account Classification column to the left of any custom Account Groupings included on the spreadsheet.

When exporting client data to the Quickbooks Data Utility, Accounting CS can error with the following message:

"CS.Accounting.InconsistentDataException:

unable to find a class for Acs GL account segment code"

Workaround: If the chart of accounts has accounts set to MEMO classification code, switch them to another code. This has allowed the export to continue in some cases.

A vendor with a direct deposit bank account set to the status of 'Suspend' will create the direct deposit ACH file instead of a paper check.

Workaround: On the Main tab of the vendor's setup, change the payment preference method from 'Direct Deposit' to 'Check'.

If you have a fixed amount discount within Setup > Clients on the Billing tab it is currently only applying to one billing item instead of reducing all.

In situations where there is an Ohio resident tax with nexus marked for courtesy withholding and a payroll item marked as tax exempt for Ohio Cities tax the tax is still calculating.

For filing season 2018, the Internal Revenue Service has expanded the pilot to verify the authenticity of Form W-2 data. Thomson Reuters is not part of this pilot program. To learn more about the W-2 verification, visit IRS Expands W-2 Verification Code for Filing Season 2018.

If the state abbreviation is in lowercase the Vendor Spreadsheet Import is not pulling in the address.

If you are processing the Louisiana L-3 via paper and want a paper copy of the W-2 Copy 1's, please follow these steps:

1) Go to Process or Edit Payroll Tax Forms > W-2 > Select W-2 Copy 1 - Louisiana via Internet.

2) Select 'Client Copy' and print or output to PDF.

3) If you would like the 'CLIENT COPY' watermark removed from W-2 Copy 1 - Louisiana go to Setup > Firm Information > Firm> select the Preferences tab and mark the checkbox for 'Disable watermark on client copy payroll tax forms' before printing the client copies of the W-2s.

When processing the Georgia Form G-1003 via Electronic method you may receive the following message:

Unable to add the file. The following are either missing or incorrect: Business Name Line 1

Remove the ampersand (&) within the Payroll Name of the client and re-process the form.

Important! With the v. 2017.4.6 update of Accounting CS tentatively scheduled for January 22, 2018, we will be removing the Electronic filling method for Form G-1003. This will be replaced with the Internet filling method. Any Electronic forms that were processed and not yet transmitted will be removed after this update. Please reprocess the form using the Internet filling method. 

As part of the Security Summit partnership, which includes the Internal Revenue Service, state tax agencies, and private-sector industry, you now need to provide a copy of your IRS e-file application summary before transmitting payroll tax forms from Accounting CS. For details, see E-File application summary required to electronically file payroll tax forms.

New for 2017, the license PIN you use for your CS Professional Suite applications cannot match your firm's ZIP code. If your license PIN matches your ZIP code, your firm's designated Licensee or Delegate must update it to a secure PIN. For details, see Managing your license PIN.

This update is required before you can successfully download and install the appropriate licenses to your programs. If you have received a "Firm ID and PIN do not match our records" error message, contact your firm's licensee to obtain the correct PIN. For additional details about this error message, see License download failed: firm ID and PIN do not match our records.

If you have recently renewed your Engagement CS license and are having difficulty applying it, you may need to right-click on the CSA program icon before opening and choose Run As Administrator. Once the program opens, proceed to CS Connect to download your license again.

As a reminder, support is available for Engagement CS, including the bundled Trial Balance and Financial Reporter functionality only. Support for all other CSA products ended on May 31st, 2017.

When entering a payroll check that has a period end date in the prior year and a check date in the current year that uses accruable benefit hours, the system is not including all of the proper benefit hours to determine if the employee has enough hours used or not. An incorrect warning message is being displayed for how many hours the employee has available.

Printing to Excel is causing differences in the output compared to how it used to work related to cell merging and wrapping. In some cases, cells are being merged vertically are wiping out information in the cell below them.

With v. 2018.2.0 we have added the Output with text wrapping checkbox in the Reports tab of the Setup > User Preferences dialog. When this checkbox is marked, the application prints documents with text wrapped onto additional lines if a cell contains text longer than the cell’s width. When this checkbox is not marked, the application prints documents without wrapping text onto additional lines.

Note: If you experience issues with unexpected text wrapping when printing to Microsoft Excel, clear this checkbox before you print. 

Printing (exporting) reports or statements to Excel doesn't keep formatting - converts number cells to text format

In rare cases, the amounts entered in the Year End Close dialog are calculating a few cents off the ending balance of the prior year after the close process is complete. Our development team is aware and working to resolve this issue.

If you do an On Demand batch and select a pay item that uses the Salary amount or Fixed amount calculation type, everything works as expected. However, if you select a pay item that uses any other calculation type (i.e., Hourly, Percent of Gross Pay, etc.), the program will enter the amount you specify as the gross/net pay in the Rate field of the payroll check, but the Amount field stays 0.00. This, in turn, causes there to be no gross pay and no taxes calculate.

Did you know you can view or download your CPE Certificates for Thomson Reuters courses by logging in to your CS Web Account? For instructions, see Obtaining your CPE Certificate(s) via the My Account page.

If you import transactions from QuickBooks Desktop, delete those transactions, and then try to import the same transactions again, there are unexpected results.

Workaround: Perform the import twice for those transactions to be imported after deletion.

Currently, the calculation in the system looks at how much was deducted that month. If you have weekly checks and then do a quarterly check it will still calculate because it doesn't look at how much was deducted previously, only for that month.

Currently, if there is a negative payable included in an application group, you are unable to apply it properly in the Manage Payments screen. As a workaround, when negative payables are used, you will need to choose Pay (creating a new AP check/payment), instead of Apply (using an existing AP check/payment).

If you chose to reject an employee pay rate change when importing from Time Rack in Enter Batch Payroll the system does not honor that selection and will still bring the rate change in.

Transactions that have a zero amount will not import into Accounting CS from QuickBooks Online. These should import as they do from QuickBooks Desktop versions.

In some situations, the Client Access program is generating liabilities associated with payroll agents but it is not generating any of the liabilities associated with tax agents. This appears to happen when a client is setup to do Setup/Time Entry payroll in Client Access only and the client enters a handwritten check via the Actions > Process Batch Payroll Checks screen.

Net to Gross does not calculate correctly if you have an employee in multiple locations and those locations are in different states.

The balanced file feature does not work if you recreate an ACH file that was originally a balanced file and change the effective date. The new ACH file will be an unbalanced file.

Documents sent from ACS to GoFileRoom when the document date index format is set to datetime in GFR do not display the document date in the Search or Search Results in GoFileRoom. The date and time 00:00:00 are present in the Document History Audit and Document Tracking report for the documents.

Virginia and Minnesota creditor garnishments should protect against 40 times the federal minimum wage rate

In some cases, if an employee was marked as Wage Exempt for FICA and since unmarked with an effective date at the beginning of the year, the catch-up of FICA does not occur if overtime hours are entered.

Philadelphia city tax does not calculate when there is a business location in Philadelphia, PA, MA business location, and the employee is a resident of MA.

In the Report Designer when creating a row conditional expression if you set the first condition to 'if false, test next condition' and then set the next condition to 'if false, print' it will ignore the first condition and skip right to the next condition.

Users can get an error stating "There is a problem access the SQL server, do you will wish to retry the action" when importing from Quickbooks Online. This is due to the length of a transaction description in Quickbooks, as Accounting CS limits those descriptions to 200 characters. Page breaks in descriptions can be misinterpreted by Accounting CS causing the program to see the descriptions as being longer than 200 characters. Our development team is reviewing the issue and hopes to resolve this in a future update.

Workaround: Remove either the page breaks or enough characters that the characters and the page breaks together are less than 200.

MI courtesy withholding stops calculating in some situations where an employee works in multiple cities with local tax including their resident city.

The following error may occur if using Automatic Application for Accounts Payable in certain situations:

Preprocessing: An error occurred when creating AP checks from pending payments.

Special type deduction items do not properly exclude amounts entered into non-taxable pay items in non-primary locations.

The Excluded Wages column of the Workers Compensation - Detailed report may not include wages marked exempt from workers compensation.

Using a filter to retrieve a certain segment code or a group of codes may not work.

An error occurs if a staff member attempts to enter Reconcile Impound Bank Accounts but does not have access to the FIRM client.

System.NullReferenceException:

Object reference not set to an instance of an object.

Pay items that are set up on employees with a method of "Salary - Hours Sensitive" and the Auto-pay option for "Standard Hours" is not marked are being pushed to the client's remote payroll portal as if the "Standard Hours" option was marked on them. This is causing the timesheet on the portal to auto-pay those pay items.

In some situations, the program is assigning the wrong next accrual date to employees when an accruable benefit item's accrual method is changed. This appears to only be an issue when changing the new accrual method to be Anniversary.

There are two workarounds that will force the system to set the next accrual date to the proper value.

Workaround 1: Choose Setup > Accruable Benefits screen and change both the Accrual Method AND the Balance Reset Date.

Workaround 2:  After the accrual method has been changed on the accruable benefit item, edit the employee and change ANY setting on the accruable benefit item (such as enter an Adjustment or modify the employee's hire date).  Save the change.  Edit the employee and change the settings back to what they should be.  This will force the program to refresh and pick up the proper next accrual date.