Accounting CS / Workpapers CS: Alerts and notices

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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

Links to our most popular payroll tax processing topics are available in the Alerts and notices section on the right side of most pages.

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

Related topics

IRS Newswire and Security Summit alerts

User bulletins

Contacting our Support team

Use the Search field to search the table data, or click a column heading to sort the table. Click to view details

Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
01/16/18 Payroll Tax Tables 2017.4.4 Notice 01/16/18


2018 Federal Tax Tables

On December 22nd, new legislation was signed into Law regarding Federal Income Tax, which was much later in the year than typical. On January 11th, the IRS released its guidance (linked below) on the new law and the updated tax tables for use in Payroll calculations. Once this release was posted we began the process of updating the Tables within ACS, this process takes time to ensure the accuracy in ACS. The notice from the IRS indicates that clients are not required to use the new Tax Tables until Feb 15th. We currently are planning an update for ACS early in February to make these changes.

If you’re talking to a Firm who’s questioning the timeliness of the update, please let them know due to our development cycles, early February is the earliest we can implement the changes and ensure we release with the greatest accuracy. Additionally, in the notice from the IRS, they do indicate that the it’s not required to use the new Tax Tables until Feb 15th.

01/16/18 Payroll Payroll Tax Forms N/A NOTICE 01/16/18


E-File application summary required to electronically file payroll tax forms

As part of the Security Summit partnership, which includes the Internal Revenue Service, state tax agencies, and private-sector industry, you now need to provide a copy of your IRS e-file application summary before transmitting payroll tax forms from Accounting CS. For details, see E-File application summary required to electronically file payroll tax forms.

Note: If either of the following are true, you do not need to submit an e-file application summary.

  • You will use the same verified Electronic Filing Identification Number (EFIN) you have on file for UltraTax CS to transmit your payroll tax forms via Accounting CS.
  • You file all payroll tax forms using the Internet or Magnetic method. For details, see Processing internet and magnetic files.
01/16/18 Platform All 2018 NOTICE 01/16/18


Action required - update your CS Professional Suite license PIN

New for 2017, the license PIN you use for your CS Professional Suite applications cannot match your firm's ZIP code. If your license PIN matches your ZIP code, your firm's designated Licensee or Delegate must update it to a secure PIN. For details, see Managing your license PIN.

This update is required before you can successfully download and install the appropriate licenses to your programs. If you have received a "Firm ID and PIN do not match our records" error message, contact your firm's licensee to obtain the correct PIN. For additional details about this error message, see License download failed: firm ID and PIN do not match our records.

01/16/18 Engagement CS Licensing N/A Notice 01/16/18


Applying Engagement CS licenses

If you have recently renewed your Engagement CS license and are having difficulty applying it, you may need to right click on the CSA program icon before opening and choose Run As Administrator. Once the program opens, proceed to CS Connect to download your license again.

As a reminder, support is available for Engagement CS, including the bundled Trial Balance and Financial Reporter functionality only. Support for all other CSA products ended on May 31st, 2017.

01/12/18 Platform Client Setup 2017.4.4 Fixed 01/16/18 2017.4.5 Error adding new clients in Setup > Clients

An error may occur when adding new clients:


Requested value 'ListElement' was not found.

Exception Properties:

ParamName: null

Stack Trace:

at System.Enum.EnumResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument)

01/10/18 Accounts Receivable Reports 2017.4.3 Verified 01/15/18 TBD AR Sales by Item Reports: Invoice details are grouped under the incorrect items, in some cases

AR Sales by Item Reports: Invoice details are grouped under the incorrect items when certain sort options are used.

01/09/18 Payroll Accruable Benefits 2017.4.2 Verified 01/09/18 TBD Accruable Benefits incorrect balance and warning message when entering payroll checks

When entering a payroll check that has a period end date in the prior year and a check date in the current year that uses accruable benefit hours, the system is not including all of the proper benefit hours to determine if the employee has enough hours used or not. An incorrect warning message is being displayed for how many hours the employee has available.

01/09/18 Platform Reports 2017.4.2 Verified 01/09/18 TBD When printing reports to Excel the cell merging and wrapping is not outputting correctly

Printing to Excel is causing differences in the output compared to how it used to work related to cell merging and wrapping. In some cases cells are being merged vertically are wiping out information in the cell below them.

01/09/18 Payroll Tax Forms 2017.4.2 Fixed 01/09/18 2017.4.3 The filing instructions for the 940 form have an incorrect address

The filing instructions for the 940 form are printing with an incorrect address.

01/09/18 Payroll State Tax Forms 2017.4.2 Fixed 01/09/18 2017.4.3 Michigan W-2 Copy 1 does not flow to the Process Internet/Magnetic screen after processing the form

When processing the Michigan W-2 Copy 1 from either Edit Payroll Tax Forms or Process Payroll Tax Forms it does not flow to the Process Internet/Magnetic screen.

01/09/18 Payroll State Tax Forms 2017.4.2 Verified 01/09/18 TBD The Louisville Metro W-1 tax form for Kentucky needs to be updated

The Louisville Metro W-1 tax form for KY needs to be updated in the software.

01/09/18 Payroll Impound 2017.4.3 Fixed 01/16/18 2017.4.4 Clicking Setup > Firm > Impound Bank Account results in an error

Clicking on Setup > Firm > Impound Bank Account results in the following error:

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.

01/08/18 Accounting Bank Feeds 2017.4.2 Verified 01/15/18 TBD Bank Feeds error while retrieving data; Cannot set column description

Error retrieving bank feeds with really long descriptions.


Cannot set column 'description'. The value violates the MaxLength limit of this column."

01/08/18 Accounting QuickBooks Import 2017.4.3 Verified 01/12/18 TBD Account Balances from QuickBooks Import May Not List Accounts to Map

When importing account balances from QuickBooks via the Spreadsheet Import the Chart of Accounts mapping dialog may not list any account in the drop-down list. Any existing accounts will save the mapping, but new accounts may not be able to be mapped.

01/05/18 Payroll Compliance State Tax Forms 2017.4.2 Testing Fix 01/05/18 Pending Release Incorrect filing address for MI 5081 on Payroll Forms and Filing portlet

Accounting CS is currently listing the incorrect address for payments to be sent to the Michigan Department of Treasury on the Payroll Forms and Filing Portlet. The correct address is: Michigan Department of Treasury, P.O. Box 30401, Lansing, MI 48909-7901

This will be corrected in a future update.

01/05/18 Accounting Reports 2017.4.2 Fixed 1/16/18 2017.4.2 Basis selection on reports is being lost with certain actions

Basis selection on cells will reset to no basis if a cell is grouped into repeating level after the basis is selected or if you hide the row by adjusting the row height.

Workaround: If grouping, reset the basis on the cell after the grouping into repeating level. Currently, we do not have a work around for hiding rows, the row will need to remain unhidden.

Our development is working to resolve this issue.

01/03/18 Payroll Tax Tables 2017.4.2 Fixed 01/16/18 2017.4.4 Minimum Wage Rate for 2018

The Minimum Wage Rate has not been updated for 2018 for various states.

01/03/18 Payroll Compliance Tax Forms 2017.4.2 Verified 01/05/18 TBD Overrides to the selection of 1099 recipients is not being recognized

When deselecting recipients of 1099s on the Edit Payroll Tax Form screen, recipients are still printing and processing even if Print All Recipients is unmarked.

We hope to have this issue resolved as soon as possible.

01/02/18 Payroll CSA Conversion N/A Notice 01/02/18 TBD Cannot convert because CSA payroll period is not in the latest period

Because CSA licenses are now expired and past the grace period, some firms are finding they cannot convert certain clients because the client's payroll processing period is not in the latest period for that client. They cannot change the processing period with expired licenses so this will have to be completed by support.

If we get a customer who is unable to convert because they cannot move their payroll period forward, your FIRST STEP is to review CSA & CBS end of support workflow to determine if they are eligible for support.

Remember getting data isn’t ideal and this is a one time exception for this CSA issue. If they are eligible for support, please let the customer know that we need to make a change in the client data to resolve the issue. Have the customer upload the client to CS Connect and enter a CFR listing the CSA Client ID. Please do not download the CSA data. The CF will retrieve the client from CS Connect. The CF will manually move the client into the latest payroll processing period and provide you with the fixed client data to be sent back to the firm. Below are links to topics that can be used to walk the customers through sending in the client and how to securely send back the zip file the CF will provide. Once the firm receives the fixed zip file, they should save this in a folder named the same as the CSA Client ID. (Client IDs over eight characters long require a decimal after the eighth character EX: MICHIGAN.STA)

Sending CSA client data to CS Support via CS Connect

Internal: Sending/receiving confidential data to/from a firm securely

12/29/17 Payroll Compliance State Tax Forms 2017.4.2 Fixed 1/16/18 2017.4.3 W2 preview sending W-2's to Employee Self Service Portals

At any time if you preview a W2 employee copy it will send the copy to employee self service portal. It is not dependent on processing. It will show the numbers in the system at the time, when you preview it again (after making changes) it will update the numbers.

We are working on making sure that it only sends out when they are processed not when previewed but currently just remind our users that the new numbers will replace the existing ones.

TFS none

12/28/17 Platform Integration 2017.4.1 Fixed 1/16/18 2017.4.3 Name of report not included when printing to FileCabinet CS

When choosing to print a report to FileCabinet CS, the name of the report is not being included in the file. FileCabinet CS labels these documents “Report” instead. This is only effecting documents printed from Accounting CS to FileCabinet CS. A resolution is currently being worked on.

Documents sent using the Output to FileCabinet CS method are not experiencing this issue.

12/28/17 Payroll Compliance State Tax Forms 2017.4.2 Fixed 01/16/18 2017.4.3 Georgia form G-1003 is not appearing in Process Electronic Files after processing form

The G-1003 for the state of Georgia is available to be processed electronically in Accounting CS. Currently, while the form has the option to process electronically, the file that needs to be sent to the state is not being sent to Process Electronic Forms so it can be queued for transmission.

This is being worked on by our development team and should be resolved soon.

12/28/17 Payroll 1095 2017.4.1 Fixed 01/16/18 2017.4.3 1095-C Part III may appear blank

1095-C Part III may not fill in unless overriding the codes for box 16 in Actions > Edit Payroll Tax Forms.

12/26/17 Payroll W-2 2017.4.1 Fixed 01/16/18 2017.4.3 Layout Designer: 2017 W2Ss has Incorrect Layout Page Size

The 2017 W-2 4-up Pressure Seal layout, W2Ss, has the incorrect layout size setup which may cause the W-2 to print incorrectly and cut off the bottom.

To fix the issue within the Layout Editor of the W2Ss choose File / Page Setup / Layout and mark ‘Same as paper size’ for the Layout Size.

12/22/17 Workpapers Chart of Accounts 2017.4.1 Fixed 01/16/18 2017.4.3 Workpapers + Payroll Only: Edit multiple accounts options are missing when there is no Accounting license

For a license configuration that is Workpapers and Payroll, without Accounting, some of the expected options under Edit Multiple Accounts are missing.

12/21/17 Payroll State Tax Forms 2017.4.1 Verified 01/12/18 TBD Louisiana L-3 missing 2nd page

The Louisiana W-2 Transmittal L-3 is missing a 2nd page which lists the employees. This 2nd page is required if you are paper filing.

This issue is tentatively scheduled to be addressed with the 2017.4.5 CS Connect update. 

12/21/17 Payroll Compliance Tax Forms 2017.4.1 Fixed 01/16/18 2017.4.3 940 not available when Quarterly deposit schedule selected

When a client has the federal deposit schedule in Setup > Client > Payroll Tax tab selected as a quarterly deposit schedule, the 940 forms will not generate. This issue should be resolved soon.

Workaround: Switching the deposit schedule to another frequency will allow the 940 to generate.

12/21/17 Payroll 1095 2017.4.1 Fixed 01/16/18 2017.4.3 Process payroll tax forms: Cannot print employee copy 1095 as portrait

ACA - 1095-C Employee Copy Not Printing as Portrait and Missing Self Seal

12/21/17 Engagement CS Print Driver N/A Notice 12/21/17


Engagement CS: Error using the Engagement CS Print Driver

When using the Engagement CS printer to either print files or refresh you may receive the following error:

C:\Users\USERNAME\AppData\Roaming\CSADiamondPrint\ESPrintFlagFile was denied. [fcn:Open,oserr:5] Termination message.

This error is related to a recent Microsoft update that is affecting the WebRoot antivirus software. This error should be addressed with the V9.0.18.44 update for WebRoot.

Below is an article with further information regarding the error.

12/21/17 Payroll Filing Instructions 2017.4.1 Fixed 1/16/18 2017.4.3 941 filing instructions address not correct for 4th quarter 2017

941 filing instructions are printing the address for 2018 returns instead of for 2017 returns.

12/20/17 Payroll W-2 2017.4.0 Fixed 01/16/18 2017.4.2 Pressing Refresh within Process Payroll Tax Forms or Edit Payroll Tax forms for W-2s may produce an error

When going to Process Payroll Tax Forms or Edit Payroll Tax Forms, switching to W-2s, and clicking refresh, the error below is appearing:

System.Data.NoNullAllowedException: Column 'vendor_1099_recipient_filter_type_KEY' does not allow nulls.

at System.Data.DataColumn.CheckNullable(DataRow row)

at System.Data.DataTable.RaiseRowChanging(DataRowChangeEventArgs args, DataRow eRow, DataRowAction eAction, Boolean fireEvent)

at System.Data.DataTable.SetNewRecordWorker(DataRow row, Int32 proposedRecord, DataRowAction action, Boolean isInMerge, Boolean suppressEnsurePropertyChanged, Int32 position, Boolean fireEvent, Exception& deferredException)

at System.Data.DataTable.InsertRow(DataRow row, Int64 proposedID, Int32 pos, Boolean fireEvent)

at CreativeSolutions.Sbpr.TaxProcessing.W21099.W2.W2PrintOptionsModel.AddDefaultUserPrefsRow()

at CreativeSolutions.Sbpr.TaxProcessing.W21099.W2.W2PrintOptionsModel.LoadOptions()

at CreativeSolutions.Sbpr.TaxProcessing.W21099.W2.W2PrintOptionsModel..ctor(ICommonDataService dataService, IBindingW2PrintOptions options)

at CreativeSolutions.Sbpr.TaxProcessing.Print.W2.PrintW2PresenterBase..ctor(ICommonDataService dataService, FilterInfoEventArgs filterInfo)

at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.PrintTaxForms.PrintTaxFormsPresenter.ResetPrintPresentersAccordingToFormType()

at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.PrintTaxForms.PrintTaxFormsPresenter.ViewRefreshClicked(Object sender, EventArgs args)

at System.EventHandler.Invoke(Object sender, EventArgs e)

at CreativeSolutions.Sbpr.TaxProcessing.WorkItems.TaxProcess.Framework.ClientPresenters.ClientFilter.refreshButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

12/20/17 Accounts Payable Enter Payables 2017.4.0 Fixed 12/29/17 2017.4.2 An error may be received when when using the Enter button to save a payable within the Enter Payables screen

Within Enter Payables when you click enter to save, the program crashes with the following error message:


DataTable internal index is corrupted: '5'.

Stack Trace:

at System.Data.RBTree`1.RBInsert(Int32 root_id, Int32 x_id, Int32 mainTreeNodeID, Int32 position, Boolean append)

at System.Data.RBTree`1.RBInsert(Int32 root_id, Int32 x_id, Int32 mainTreeNodeID, Int32 position, Boolean append)

at System.Data.Index.InsertRecord(Int32 record, Boolean fireEvent)

at System.Data.Index.ApplyChangeAction(Int32 record, Int32 action, Int32 changeRecord)

at System.Data.Index.RecordStateChanged(Int32 record, DataViewRowState oldState, DataViewRowState newState)

at System.Data.DataTable.RecordStateChanged(Int32 record, DataViewRowState oldState, DataViewRowState newState)

at System.Data.DataTable.InsertRow(DataRow row, Int64 proposedID)

at System.Data.DataTable.MergeRow(DataRow row, DataRow targetRow, Boolean preserveChanges, Index idxSearch)

at System.Data.Merger.MergeTable(DataTable src, DataTable dst)

at System.Data.Merger.MergeTableData(DataTable src)

at System.Data.Merger.MergeTable(DataTable src)

at System.Data.DataTable.Merge(DataTable table, Boolean preserveChanges, MissingSchemaAction missingSchemaAction)

at CreativeSolutions.Common.DataAccess.Server.CommonDataService.WriteChangesFromSelectedDataTables(Tuple`2[] tableNamesAndDataSets)

at CreativeSolutions.Common.DataAccess.Server.CommonDataService.WriteChangesFromSelectedDataTables(ICollection`1 tableNames, DataSet dataSet)

at CreativeSolutions.Common.DataAccess.Server.CommonDataService.Update2(DataSet dataSet)

at CreativeSolutions.Common.DataService.CommonDataServiceWrapperBase.<>c__DisplayClass19_0.b__0()

at CS.Accounting.UI.AsyncDataService.Execute(Action baseMethodCall)

at CreativeSolutions.Common.DataService.CommonDataServiceWrapperBase.Update2(DataSet dataSet)

at CS.Accounting.UI.GL.AccountsPayable.EnterAPTransactions.EnterAPTransactionsWorkItem.PerformUpdate(Boolean loadDataAfterSave, Boolean deleteOnly)

at CS.Accounting.UI.GL.AccountsPayable.EnterAPTransactions.EnterAPTransactionsWorkItem.SaveData(Boolean popConfirmSaveMessageBox, Boolean loadDataAfterSave, Boolean popErrorMessageBox)

at CS.Accounting.UI.GL.AccountsPayable.EnterAPTransactions.EnterAPTransactionsWorkItem.ButtonTriadViewEnterButtonClicked()

at CS.Accounting.UI.GL.AccountsPayable.EnterAPTransactions.Buttons.EnterAPTransactionsButtonView._enterButton_Clicked(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at Infragistics.Win.Misc.UltraButtonBase.OnClick(EventArgs e)

at Infragistics.Win.Misc.UltraButton.OnMouseUp(MouseEventArgs e)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Workaround: Use the Rapid tab, and tab through the fields into the next transaction. That will allow the payable to save. After that, you can use the Enter button without any problems.

12/20/17 Platform Report Designer 2017.4.0 Fixed 12/29/17 2017.4.2 Certain output on reports is being shifted to the right causing it to go off the page

Some report information is getting shifted to the right, which causes it to get cut off when previewing.

12/20/17 Payroll Direct Deposit 2017.4.1 Fixed 12/29/17 2017.4.2 Client Access Direct Deposit Manage Files error

(Client Access Only) When clicking on Create Files in Process Direct Deposit, if the file should be processed by Intercept, an error message is encountered. The file is being created by ACS and can be manually uploaded to the Intercept website for processing.

12/19/17 Platform Reports 2017.4.0 Verified 12/27/17 TBD Printing (exporting) reports or statements to Excel doesn't keep formatting - converts number cells to text format

Printing (exporting) reports or statements to Excel doesn't keep formatting - converts number cells to text format

12/19/17 Payroll QuickBooks Online 2017.4.0 Fixed 12/29/17 2017.4.2 QuickBooks Online Export: Credits and Debits are reversed for Payroll Journal Entries

When exporting payroll journal entries to QuickBooks Online the amounts being exported have their sign flipped. When the journal entry is viewed in QuickBooks Online the credits should be debits and vice versa.

12/18/17 Accounts Receivable Reports 2017.4.0 Fixed 01/16/18 2017.4.3 Incorrect Customer assigned to invoices on some AR reports, such as Sales - Detailed and Sales - Condensed

In some circumstances, customers are being associated with the wrong invoices on AR reports.

Workaround: In the report options, set the primary sort order to Customer ID or Customer Name.

12/18/17 Accounting Sales Report 2017.4.0 Fixed 01/16/18 2017.4.3 Accounts Receivable Sales Report Producing Incorrect Output

Under certain circumstances the Accounts Receivable Sales – Condensed or Sales – Detailed report may print the incorrect invoices to customers with certain filters and sorting options selected.

12/18/17 Platform Client Data Management Utility 2017.4.0 Fixed 12/29/17 2017.4.2 Restoring Clients Using the Client Data Management Utility May Produce an Error

When restoring clients thru the File > Client Data Management Utility into a different database or even the same database it may produce the following error.

The process was halted. A critical error occurred:Source for row(s) to insert into table Staff_With_Access_To_Checkbook does not provide values for column staff_with_access_to_checkbook_KEY.

12/18/17 Accounting Reports 2017.4.0 Fixed 12/29/17 2017.4.2 Reports not wrapping text when longer than the cell field width

When text is outputted that is longer than the cell width in reports, the appropriate wrapping to the next line is not occurring. The text cuts off when it reaches the limit of the cell width.

12/18/17 Accounts Receivable Invoices 2017.4.0 Fixed 12/29/17 2017.4.2 Unable to enter invoices for Customers setup with shipping and sales tax items

When entering invoices for Accounts Receivable customers, if the customer is set up with a shipping item and a sales tax item, the invoice cannot be saved. Instead, a warning will be received stating the transaction has been changed and cannot be saved. We are working to resolve this issue as soon as possible.

Workaround: Go to Setup > Customers > Accounts Receivable Tab. Remove the shipping and sales tax items and save the changes. Enter the invoice and manually add the needed shipping and sales tax items during invoice entry.

12/18/17 Accounting Print Checks 2017.4.0 Fixed 12/18/17 2017.4.1 Vendor Address not printing on Checks

(Virtual Office & Software As A Service firms only) When creating vendor checks, addresses are not printing.

This issue will only be affecting our Virtual Office and Software as a Service firms. The 2017.4.0 update is not available for desktop installation yet.

TFS 1318346

12/18/17 Payroll Payroll Liabilities 2017.4.0 Fixed 12/29/17 2017.4.2 Delay opening the Generate Liabilities for Handwritten Payroll Checks screen

In some situations the program takes a really long time to open the Generate Liabilities for Handwritten Payroll Checks dialog.

12/15/17 Payroll Spreadsheet Import 2017.3.3 Fixed 1/16/18 2017.4.3 Employee Data Spreadsheet Import is not importing Employee Job Title

The Spreadsheet Import for Employee Data is not importing Job title even though the column is mapped and you receive no errors during the import.

12/15/17 Payroll Tax Calculations 2017.3.3 Fixed 12/29/17 2017.4.2 California SDI tax rate and wage limit changes for 2018

The updated CA SDI rate is 1% as of 1/1/2018.

12/12/17 Payroll Tax Agents 2017.3.2 Verified 12/12/17 TBD Kentucky Ohio County OLF tax agent needed

There is not a tax agent for Kentucky Ohio County OLF in they system currently. The tax is calculating correctly when there is no tax agent associated with it.

12/12/17 Accounts Receivable Invoice 2017.3.2 Verified 12/12/17 TBD Accounts Receivable Invoice reference is erroneously incrementing in some situations

In the Enter Invoices screen, when the client-level setting is such that the reference number automatically increments, there are times when the reference number increments erroneously.

12/12/17 Payroll Direct Deposit 2017.3.2 Verified 12/12/17 TBD A leading zero is being added to the South Carolina Unemployment ID within the ACH addenda record

A leading zero is always being added with in the ACH 7 addenda record. When the South Carolina Unemployment ID starts with a 0 a leading zero is still being added so it looks like there are two leading zeros.

12/12/17 Payroll Payroll Tax Forms 2017.3.1 Fixed 1/16/18 2017.4.3 Process Payroll Tax forms and Edit Payroll Tax forms for 1099 forms may produce a 'Not Responding' message

Processing 1099 tax forms using Edit Payroll Tax Forms or Process Payroll Tax Forms may produce a 'Not Responding' message.

Workaround: Go to Setup - Firm Information - Firm and on the Preferences tab mark the option to 'Display all available clients for 1099 form processing'.

12/11/17 Accounting Year End 2017.3.3 Verified 12/11/17 TBD Year End Closing - exact amounts entered in dialog are not reflected in beginning balance of the Next Year

In rare cases, the amounts entered in the Year End Close dialog are calculating a few cents off the ending balance of the prior year after the close process is complete. Our development team is aware and working to resolve this issue.

12/08/17 Platform All All Open 12/08/17 N/A IRS e-Services account now requires two-factor authentication
As of December 10, 2017, all IRS e-Services users must register through Secure Access. Secure Access is Secure Access is a registration process to create an account that requires two-factor authentication. Once registered, returning users must enter their credentials (username and password) and a security code that is either texted to a mobile phone or accessed via the IRS2Go mobile app. For additional details, see IRS: Important details about your e-SErvices account.
12/05/17 Payroll On Demand Batch 2017.4.0 Verified 01/04/18 TBD On Demand Batch: Gross pay is not calculating when certain calculation types used

If you do an On Demand batch and select a pay item that uses the Salary amount or Fixed amount calculation type, everything works as expected. However, if you select a pay item that uses any other calculation type (i.e., Hourly, Percent of Gross Pay, etc.), the program will enter the amount you specify as the gross/net pay in the Rate field of the payroll check, but the Amount field stays 0.00. This, in turn, causes there to be no gross pay and no taxes calculate.

12/04/17 All CPE Certificate N/A NOTICE 12/04/17


How to access your CPE Certificate(s)

Did you know you can view or download your CPE Certificates for Thomson Reuters courses by logging in to your CS Web Account? For instructions, see Obtaining your CPE Certificate(s) via the My Account page.

11/29/17 Platform QuickBooks 2017.3.2 Verified 11/29/17 TBD All transactions are not imported from QuickBooks in certain scenarios

If you import transactions from QuickBooks Desktop, delete those transactions, and then try to import the same transactions again, there are unexpected results.

Workaround: Perform the import twice for those transactions to be imported after deletion.

11/17/17 Platform All All Open 11/17/17 N/A License PIN not saving / firm ID and PIN do not match

Communication was sent to firms in October explaining that they must update and/or verify their license PIN, as the PIN is no longer allowed to match the ZIP code. If a firm receives the CS Connect error that the firm ID and PIN do not match our records, they need to verify their PIN on the My Account page.

There have been reports of license PINs appearing to revert to the ZIP code after being updated. A fix for this issue was released 11.19.17. If a firm reports a "Firm ID and PIN do match our records" message in CS Connect, follow the instructions in the internal note of Troubleshooting license PIN update errors.

After troubleshooting, if the PIN is reverting to the firm ZIP code after updating it on our work with your departments CF to resolve the issue.

11/17/17 Payroll Tax Calculation 2017.3.2 Verified 11/17/17 TBD Colorado Denver OPT tax is overwithheld in some circumstances

Currently the calculation in the system looks at how much was deducted that month. If you have weekly checks and then do a quarterly check it will still calculate because it doesn't look at how much was deducted previously, only for that month.

11/10/17 Payroll Tax Calculation 2017.3.2 Verified 11/10/17 TBD Employer Medicare doesn't calculated correctly if the Employee Medicare has an override on a previous check

If you override the Employee Medicare amount on a check but leave the Employer Medicare alone, the next check will still try to catch up for both taxes instead of only the employee side.

11/07/17 Accounts Payable Accounts Payable 2017.3.2 Verified 11/07/17 TBD Unable to Apply negative payables properly in the Manage Payments screen

Currently, if there is a negative payable included in an application group, you are unable to apply it properly in the Manage Payments screen. As a workaround, when negative payables are used, you will need to choose Pay (creating a new AP check/payment), instead of Apply (using an existing AP check/payment).

11/07/17 Payroll Time Rack 2017.3.2 Verified 11/07/17 TBD Rejecting an employee pay rate change from Time Rack is not working

If you chose to reject an employee pay rate change when importing from Time Rack in Enter Batch Payroll the system does not honor that selection and will still bring the rate change in.

11/07/17 Accounting QuickBooks Online 2017.3.2 Verified 11/07/17 TBD Importing transactions with a zero dollar amount from QuickBooks Online will not import

Transactions that have a zero amount will not import into Accounting CS from QuickBooks Online. These should import as they do from QuickBooks Desktop versions.

11/03/17 Workpapers Tax Export 2017.3.2 Open 11/14/17 TBD Exporting to CCH ProSystem FX with units greater than 10 importing as $0

Exporting to CCH ProSystem FX with units greater than 10 importing as $0

11/03/17 Accounting Tax Export 2017.3.2 Verified 11/09/17 TBD ProSystem fx tax export file not creating correct file with tax code units

If you have a client with tax code units greater than 10 assigned to accounts the ProSystem FX tax export file may not be created with the correct number of 0’s within the file.

11/02/17 Platform All N/A NOTICE 11/02/17


Change to using the EMS Migration support tool

With the November 2, 2017, Onvio release you must now use Chrome with the SwitchySharp plug-in installed for access to any of the support tools.The EMS Migration support tool page will not load successfully without the plug-in installed or if you attempt to use an unsupported browser such as Internet Explorer. For details about the EMS Migration support tool, see Internal: Using the EMS Migration Support tool.

For SwitchySharp installation instructions, see Onvio Tools SwitchySharp rules. You will need to complete the installation, configuration, and enable proxy steps found on this page for proper setup of the SwitchySharp plug-in.

Note: During the configuration process you will need to create some new rules for SwitchySharp. Before creating new rules, after entering the Proxy Profile information you will need to click Save for the AWS Connectivity option to appear in the Proxy Profile drop-down menu.

10/23/17 Payroll Enter Transactions 2017.3.1 Fixed 01/16/18 2017.4.3 Enter Transactions (Payroll Checks): Tab between fields skips the Frequency field after typing employee selection

When entering a Payroll check in the Enter Transactions screen, if you type in the employee's ID/name to select an employee and then press the Tab key, it erroneously skips over the Frequency field (when that field is NOT set to skip in the Options dialog). If you click an employee from the drop-down list with your mouse, this issue doesn't happen.

10/16/17 Payroll Compliance State Tax Forms 2017.3.1 Verified 10/16/17 TBD Cannot select Tax Preparer information for Virginia VEC FC 20

The Virginia VEC FC 20 form requires Tax Preparer information to be included. Currently, there is not an option in Accounting CS to select Tax Preparer information from the staff setup in program.

Workaround: The Tax Preparer information for the VEC FC 20 can be added to the form as an override in Actions > Edit Payroll Tax Forms.

10/11/17 Payroll Client Setup 2017.3.1 Fixed 01/02/18 2017.4.2 Error accessing Client Payroll Taxes tab - "Deleted row information cannot be accessed through the row."

An error may occur when attempting to make changes to a client on various tabs in Setup > Clients before making attempting to access the Payroll Taxes tab.


Deleted row information cannot be accessed through the row.

10/10/17 Workpapers Finalize 2017.3.1 Testing Fix 01/02/18 Pending Release Error Finalizing Engagement Binder in View with Notes Portlet

If you finalize an engagement binder in which there is a note with a reply you may receive the following error, ‘Program error: Cannot complete the operation due to the Engagement Binder being finalized.’ This error occurs if you are working in a View within the Workpapers Dashboard that contains the Notes Portlet.

Workaround: Prior to finalizing the engagement binder remove the Notes Portlet within your View.

10/05/17 Accounting and  Workpapers Reports 2017.3.1 Verified 10/10/17 TBD Tickmarks in Trial Balance Worksheet report may cause missing cell borders

On the Trial Balance Worksheet report if you include a tickmark column and cell borders, the borders may be missing around the tickmark cells.

Workaround: Insert a column next to the tickmark column (whichever side is missing the border). Add the borders in this new column and then shrink the column down to 0.1” width. Also remove the problematic borders in the tickmark column to prevent double borders.

10/03/17 Platform Enter Transactions 2017.3.1 Fixed 01/16/2018 2017.3.1 Enter Transactions (Payroll Checks): Enter key to move between fields does not work as expected for ATF Payroll client

In Actions > Enter Transactions screen, using the Enter key to move between fields skips fields in certain scenarios with after-the-fact payroll clients.

09/28/17 Payroll Client Access 2017.2.2 Verified 09/28/17 TBD Client Access is generating payroll liabilities associated with payroll agents but not tax agents in some situations

In some situations the Client Access program is generating liabilities associated with payroll agents but it is not generating any of the liabilities associated with tax agents. This appears to happen when a client is setup to do Setup/Time Entry payroll in Client Access only and the client enters a handwritten check via the Actions > Process Batch Payroll Checks screen.

09/28/17 Payroll Check Calc 2017.2.1 Verified 09/28/17 TBD Net to Gross does not calculate correctly if you have an employee in multiple locations that are in different states

Net to Gross does not calculate correctly if you have an employee in multiple locations and those locations are in different states.

09/27/17 Accounts Receivable Enter Invoices 2017.3.0 Fixed 1/16/18 2017.3.2 AR: Sales tax not calculating after changing tax-exempt customers to taxable

AR Enter Invoices: Tax Exempt customers default to Non-tax status, but changing to Taxable still doesn't calculate sales tax

09/20/17 Payroll Direct Deposit 2017.2.2 Verified 09/20/17 TBD Changing the effective date when recreating a direct deposit ACH file makes it an unbalanced file

The balanced file feature does not work if you recreate an ACH file that was originally a balanced file and change the effective date. The new ACH file will be an unbalanced file.

09/15/17 Payroll Enter Batch Payroll 2017.2.2 Verified 10/02/17 TBD System.ArgumentException error in Enter Batch Payroll if there is a pay and deduction item with the same name

An error may occur in certain situations in Enter Batch Payroll if a client has a pay item and a deduction item with the same name:


Key already exists

Parameter name: Key

Exception Properties:

ParamName: Key

Stack Trace:

at Infragistics.Shared.KeyedSubObjectsCollectionBase.ValidateKeyDoesNotExist(String key, IKeyedSubObject ignoreObject)

09/14/17 Accounting Integration 2017.2.2 Verified 09/14/17 TBD When using integration with GoFileRoom a DateTime index type is being sent with a blank date/time value

Documents sent from ACS to GoFileRoom when the document date index format is set to datetime in GFR do not display the document date in the Search or Search Results in GoFileRoom. The date and time 00:00:00 are present in the Document History Audit and Document Tracking report for the documents.

9/07/17 Payroll WAOT 2017.2.2 Verified 10/02/17 TBD WAOT not calculating correctly from Swipeclock import file

The program is not calculating Weighted Average Overtime (WAOT) properly when importing from an .xml file in some situations.

09/06/17 Payroll Tax Rates 2017.2.2 NOTICE 10/20/17


State of Maine Withholding Rate

Tax rates for Maine will be updated

08/29/17 Payroll Tax Calculation 2017.2.2 Verified 08/29/17 TBD Crestwood, IL has opted out of the Cook County Minimum Wage increase

Crestwood, IL has opted out of the Cook County Minimum Wage increase. The program needs to be updated to reflect this.

08/25/17 Payroll Garnishment 2017.2.2 Verified 08/25/17 TBD Virginia and Minnesota creditor garnishments

Virginia and Minnesota creditor garnishments should protect against 40 times the federal minimum wage rate

08/17/17 Payroll Workers Compensation 2017.2.1 Verified 08/17/17 TBD XactPAY files are not being received by The Hartford

In some instances XactPAY files are not being received by The Hartford. If this occurs, try resending the file. If resending does not work, please contact The Hartford to have them manually key it.

08/07/17 Payroll Accruable Benefits 2017.2.1 Verified 08/09/17 TBD 'Use Enter key to move between fields' not working properly in the Accruable Benefits tab of employees

The "Use Enter key to move between fields" feature in the Setup > User Preferences dialog does not work properly in the Setup > Employees > Accruable Benefits tab. This works fine on all of the other tabs but on the Accruable Benefits tab, the program will move past the checkbox when you press the Enter button. It will save the changes if the focus is in any of the other fields in the grid. It will not tab through those other fields.

08/02/17 Payroll State Tax Forms 2017.2.1 Verified 09/18/17 TBD California DE-9 Form Summary Totals are incorrect

The form summary report is calculating the difference incorrectly for form CA DE-9 if you override a value in Edit Payroll Tax Forms.

08/02/17 Payroll Garnishment 2017.2.0 Verified 08/02/17 TBD Virginia Creditor Garnishment should use 40 times federal minimum wage in the calculation

Virginia Creditor Garnishment should take the lessor of 25% of disposable earnings or the amount the disposable earnings for that week exceed 40 times the federal minimum wage. Currently the system only checks against 30 times the federal minimum wage.

07/25/17 Payroll Tax Calculation 2017.2.1 Verified 08/09/17 TBD FICA tax calculation may be incorrect with OT hours and marking/unmarking Wage Exempt

In some cases, if employee was marked as Wage Exempt for FICA and since unmarked with an effective date at the beginning of the year, the catch-up of FICA does not occur if overtime hours are entered.

07/25/17 Payroll Check Layout 2017.2.0 Verified 07/25/17 TBD Accounting CS Payroll Check Layout: Tipped Wages Overtime Rate is Incorrect for the Payroll.Check.PayItem.OTRate variable

The Payroll.Check.PayItem.OTRate variable is pulling the wrong rate on payroll checks for Tipped Wages pay items.

07/06/17 Payroll Tax Calculation 2017.1.3 Verified 07/06/17 TBD PA Philadelphia tax is not populating when the Employee is a resident of Massachusetts

Philadelphia city tax does not calculate when there is a business location in Philadelphia, PA, MA business location, and the employee is a resident of MA.

06/28/17 Platform Security N/A NOTICE 06/28/17


Responding to questions regarding Petya ransomware

For users asking questions about this, here is the approved Thomson Reuters customer statement regarding Petya ransomware.

"Thomson Reuters takes the security of its global systems seriously. We are well aware of the latest, highly publicized, Petya ransomware attack that has impacted a number of organizations around the world, and our systems continue to function normally.

We are continually monitoring our systems to ensure the protection of our customers’ information and achieve consistent reliability of our products and services.

In the event customers experience any difficulties, they should contact their customer representative as usual.

06/27/17 Workpapers Workpapers 2017.1.3 Verified 06/27/17 TBD Email address is removed in FileCabinet CS when printing an Engagement Binder to FileCabinet CS from Workpapers CS

This will happen when the following actions occur:

1. You setup a client within Ultra Tax with an Email address and print the Prepare copy of the return to File Cabinet CS.

2. Create a new client within Workpapers CS with the same client ID as the Ultra Tax client.

3. Create a new binder and print it to File Cabinet.

After you print the binder to FileCabinet CS, the email address is now be blank.

06/16/17 Payroll Local Taxes 2017.1.3 Verified 06/16/17 TBD Ohio local taxes may not calculate correctly in certain situations

We have identified an issue with the Ohio local tax calculation when the following conditions are present on a client/employee:

Multiple work locations including one that isn't subject to local taxes and one that has a JEDD/JEDZ.

The employee resident address is subject to local with Nexus marked for courtesy withholding.

The employee has both the no-local tax work location and the JEDZ location active.

In this situation, taxes may not appear to calculate initially when hours/amounts are entered, but may start calculating again if the user overwrites the hours/amounts or adds hours to another column on the check. Our development is aware of the issue and is working to resolve it.

The error is occurring because while initial calculation is not appearing, overrides or additional hours/amounts trigger a recalculation that causes the tax to calculate. The user adding more information after this point can cause the tax to stop calculating again. This issue may repeat from calculating to not calculating each time a recalculation is triggered.

We have only observed this issue when all the conditions above are present. Please make sure you are continuing to test with the user if all the conditions are not being met.

TFS 1186435

06/15/17 Accounting Reports 2017.1.3 Verified 06/22/17 TBD Tax Code Adjustments not included in certain reports

Tax code adjustments are not included in the Tax Code Worksheet or the Tax Reconciliation Worksheet.

06/13/17 Platform Report Designer 2017.1.0 Verified 06/14/17 TBD Report Designer: Issue with 'If False, Print' logic within row conditional expressions

In the Report Designer when creating a row conditional expression if you set the first condition to 'if false, test next condition' and then set the next condition to 'if false, print' it will ignore the first condition and skip right to the next condition.

06/13/17 Payroll Check Calculation 2017.1.0 Verified 06/13/17 TBD Child support disposable income limit does not properly reflect when order is in arrear is inactive

If you have multiple child support deductions items setup on an employee and one is marked as inactive and in arrear the disposable income of the active child support deductions item is calculated incorrectly at 65% vs. 60%.

Workaround: Unmark the checkbox for ‘In Arrear’ when entering an inactive date for a child support deduction item. 

06/12/17 Payroll Datasharing 2017.1.3 Verified 06/12/17 TBD Datasharing of employee information between clients not functioning

Employees with the same SSN are not currently datasharing between clients. Changes made to one employee record are not causing changes to other employee records with the same SSN as intended. Our development team is working to resolve this issue.

Workaround: The option to transfer employee information between clients is still available by going to File > Transfer Client Information. That would transfer more than just the demographic changes made, but, would remove the need to re-enter all the information for an employee when creating a new record. For more information about this feature, see:

06/12/17 Accounting Import 2017.1.3 Verified 06/12/17 TBD Quickbooks Online import error due to description length

Users can get an error stating "There is a problem access the SQL server, do you will wish to retry the action" when importing from Quickbooks Online. This is due to the length of a transaction description in Quickbooks, as Accounting CS limits those descriptions to 200 characters. Page breaks in descriptions can be misinterpreted by Accounting CS causing the program to see the descriptions as being longer than 200 characters. Our development team is reviewing the issue and hopes to resolve this on a future update.

Workaround: Remove either the page breaks or enough characters that the characters and the page breaks together are less than 200.

05/31/17 Payroll Liabilities 2017.1.2 Verified 05/31/17 TBD Due date for liabilities are not updated properly when changing an employee from agricultural to standard

Due date for liabilities are not updated properly when changing an employee from agricultural to standard.

05/09/17 Payroll Tax Calculation 2017.1.0 Verified 05/09/17 TBD Michigan courtesy withholding stops calculating after working in resident city in some situations

MI courtesy withholding stops calculating in some situations where an employee works in multiple cities with local tax including their resident city.

04/19/17 Workpapers PPC SMART 2017.1.0 Verified 04/19/17 TBD PPC SMART Practice Aids XML exception error when uploading documents

Uploading PPC SMART Practice Aids documents to Workpapers CS may produce an error.

Upload error: XML exception is an unexpected token

An application error occurred. Please contact the administrator with the following information:

Application Exception details:

System.Xml.XmlException: '>' is an unexpected token. The expected token is '='.

04/18/17 Accounts Payable Accounts Payable 2017.1.0 Verified 04/18/17 TBD Accounts Payable Check Printing error

The following error may occur if using Automatic Application for Accounts Payable in certain situations:

Preprocessing: An error occurred when creating AP checks from pending payments.

04/17/17 Payroll Payroll Check Calculation 2017.1.0 Verified 04/17/17 TBD Special Type Deduction items are not properly excluding certain amounts

Special type deduction items do not properly exclude amounts entered into non-taxable pay items in non-primary locations.

04/10/17 Payroll Reports 2017.1.0 Verified 04/12/17 TBD Workers Comp report not including excluded wages in the appropriate column

The Excluded Wages column of the Workers Compensation - Detailed report may not include wages marked exempt from workers compensation.

04/06/17 Payroll Data Entry 2017.1.0 Verified 04/10/17 TBD Convert hours to decimal is not working properly when entering negative hours

The 'Convert hours to decimal' feature is not converting the hours to decimals properly when the hours are negative amounts.

03/21/17 Workpapers Custom Excel Workpapers 2016.4.4 Verified 03/21/17 TBD Custom Excel Workpaper produces a blank worksheet if you select all Lead Sheet Codes

Using the Select All feature when creating a Custom Excel Workbook based on account groupings only works for the Account Classification grouping.

If you use select all when selecting any other account grouping type, the excel document never opens automatically as you would expect. When opened manually, the document is blank and the Properties tool in the Workpapers CS Add-in is grayed out.

Workaround: Right click, select all again a second time, and it will hold.

03/21/17 Accounting Spreadsheet Import 2016.4.3 Testing Fix 01/16/18 Pending Release Spreadsheet Import Chart of Accounts Tax Codes are not mapping correctly

In some circumstances, the Tax Codes are not being mapped correctly to what is setup in Setup - Firm Information - FirmTax Codes when importing a Chart of Accounts

03/18/17 Accounting Reports 2016.4.5 Verified 03/18/17 TBD Virtual Office Reports Hidden

If you currently have the Accounting CS icon and Workpapers CS icon on Virtual Office, and one person goes into Accounting CS and another goes into Workpapers CS, it may cause certain reports to not display in the Print Reports list.

03/16/17 Accounting Chart of Accounts 2016.4.5 Verified 03/24/17 TBD Segment Code filtering may not work as expected

Using a filter to retrieve a certain segment code or a group of codes may not work.

03/02/17 Workpapers PPC Integration 2016.4.4 Verified 04/07/17 TBD PPC Smart Practice Aids: Uploading documents with similar Workpaper References and gives error

When uploading documents from PPC's Smart Practice Aids to Workpapers with similar Workpaper References you get the following error:

"Attempting to add a tree item: Value already exists"

Workaround: Change the workpaper references in Smart Practice Aids prior to choosing "Create Smart Docs".

03/02/17 Workpapers PPC Integration 2016.4.4 Verified 04/07/17 TBD Replacing SMART placeholders with & in engagement name causes Rollforward error

Replacing SMART placeholders with a '&' (ampersand) in engagement name causes Rollforward error, error occurred while parsing EntityName. Line1, position 292

Workaround:  Rename engagement name in both programs to remove the '&' character.

03/01/17 Payroll Bank Reconciliation 2016.4.4 Verified 03/07/17 TBD Error opening Reconciled Impound Bank Accounts

An error occurs if a staff member attempts to enter Reconcile Impound Bank Accounts but does not have access to the FIRM client.


Object reference not set to an instance of an object.

02/20/17 Payroll Reports 2016.4.3 Verified 02/20/17 TBD Cash Requirements and Deposits report incorrectly reports amounts entered as historical liabilities

For taxes that have both an employee and employer portion, when you generate liabilities as historical the amount is combined together and not kept separately. When running reports like the Cash Requirements and Deposits, this amount is displayed in full next to both the employee and the employer portion, instead of split out.

02/20/17 Accounting Consolidation 2016.4.3 Verified 02/20/17 TBD Consolidating budget amounts uses the first subsidiary's numbers

When consolidating clients including budget amounts, the budget amounts from the first subsidiary in the list will be used for the core master client accounts and all of the subsidiaries.

02/20/17 Workpapers Engagement Binders 2016.3.2 Verified 02/20/17 TBD Error when using the Replace - Selected Engagement Binder roll forward selection

You may see an error message when replacing Workpapers from selected engagement binder during the roll forward process that says "There was an error copying a workpaper. workpaper_name-Value already exists" or "There was an error copying a workpaper. workpaper_reference-Value already exists." As a workaround, change the roll forward setting to Exclude, and then manually re-add the workpaper in the new binder after the roll forward.

02/15/17 Payroll Remote Payroll 2016.4.4 Verified 03/10/17 TBD Pay rate changes in Remote Payroll may not update employees in multiple locations/departments

In some situations when retrieving payroll from the remote payroll portal, the program is not using an updated pay rate on the check. This appears to be an issue with linked pay items for employees that work in multiple locations/departments.

02/10/17 Payroll Remote Payroll 2016.4.3 Verified 02/10/17 TBD Remote Payroll: Salary - Hours Sensitive payroll items not marked to Auto-Pay are not being pushed correctly to the portal

Pay items that are setup on employees with method of "Salary - Hours Sensitive" and the Auto-pay option for "Standard Hours" is not marked are being pushed to the client's remote payroll portal as if the "Standard Hours" option was marked on them. This is causing the timesheet on the portal to auto-pay those pay items.

01/17/17 Accounting Report Designer 2016.4.1 Verified 01/17/17 TBD Report Designer: Print zeros option in Row Properties doesn't show all zero-amount rows, in some cases

With reports and statements, there are cases where marking the Print zeros checkbox option in the Row Properties design tools frame still doesn't allow zero balance rows to output.

01/16/17 Payroll Tax Forms 2016.4.1 Verified 01/16/17 TBD The program freezes and locks up when previewing a W-2 or W-3 and printing to FileCabinet at the same time

The program freezes and locks up when previewing a W-2 or W-3 and printing to FileCabinet at the same time. This is also happening on the 1095 forms.

01/12/17 Accounts Receivable Reports 2016.4.2 Verified 01/31/17 TBD Aging Schedule prints differently depending on 30 or 31 days in the month

When running the AP and AR Aging Schedules, transaction amounts are being placed in the incorrect columns in certain scenarios.

01/07/17 Payroll Edit Multiple Clients 2016.4.0 Verified 02/17/17 TBD Edit Multiple Clients: Changes made to the Deposit Schedule (Federal) and 943 Deposit Schedule options are not saving

In the Edit Multiple Clients wizard, Payroll Taxes tab, if you make a change to the 'Deposit Schedule (Federal)' or the '943 Deposit Schedule' options, the program does not save those changes.

You must currently modify each client individually.

01/04/17 Payroll Data Entry 2016.4.0 Verified 03/06/17 TBD Calculate Net to Gross may calculate a zero amount

The Net to Gross may not work when the employee is in many locations (e.g. more than five).

01/04/17 Platform General 2016.4.1 Verified 01/25/17 TBD Issue that preventing a user from entering in certain numbers or letters to bring up a client in Client ID fields

There can be an issue typing in a client ID in the dropdown list if someone is not an administrator and does not have staff access to whatever is the first client in the list.

11/23/16 Accounting Report Designer 2016.3.2 Verified 12/12/16 TBD Issue with the Variable in Report Designer if GL account number contains a dash or forward slash separator

Report designer variable issue with dashes in chart of accounts. Sometimes there may be an error and sometimes you may receive "This report contains no data". As a workaround, use a grouping code to pull in the specific account needed instead of referencing the specific account in the formula of the report/statement.

11/23/16 Payroll Tax Calculation 2016.3.0 Verified 11/29/16 TBD 401k employer contribution does not stop calculating after employee earns $265,000

The 401k employer contribution does not stop calculating after employee earns $265,000.

11/18/16 Payroll Accruable Benefits 2016.3.0 Verified 11/29/16 TBD Wrong next accrual date on accruable benefit if method is changed

In some situations the program is assigning the wrong next accrual date to employees when an accruable benefit item's accrual method is changed. This appears to only be an issue when changing the new accrual method to be Anniversary.

There are two workarounds that will force the system to set the next accrual date to the proper value.

Workaround 1: Choose Setup > Accruable Benefits screen and change both the Accrual Method AND the Balance Reset Date.

Workaround 2:  After the accrual method has been changed on the accruable benefit item, edit the employee and change ANY setting on the accruable benefit item (such as enter an Adjustment or modify the employee's hire date).  Save the change.  Edit the employee and change the settings back to what they should be.  This will force the program to refresh and pick up the proper next accrual date.

11/17/16 Accounting Reports 2016.3.2 Verified 01/05/17 TBD Reports - Tax Reconciliation Worksheet repeating data

The Tax Reconciliation Worksheet report may repeat all rows multiple times when printing the report. This is occurring on both the Detailed and Summary versions of the report.

09/15/16 Payroll Report Designer 2016.2.2 Verified 09/15/16 TBD Report Designer: Voided checks causing the company expenses to print zeros in certain situations

If a filter is set when printing a payroll report such as the Payroll Journal - Detailed to include both voided and printed checks it is causing the company expenses to print zeroes.

06/28/16 Payroll Tax Calculation 2016.1.4 Verified 06/28/16 TBD Caneyville Kentucky tax not calculating

Caneyville Kentucky tax is not calculating as expected.

03/28/16 Accounting Integration 2017.2.2 NOTICE 08/25/17


Integration between UltraTax CS 2010 and Accounting CS

Users may experience integration failures between UltraTax CS 2010 and Accounting CS. Currently, there is no work around to accomplish integration. Data from Accounting CS will need to be manually added to UltraTax CS 2010 if failures occur. This is not effecting any other years of UltraTax CS.

Internal notes


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