Accounting CS / Workpapers CS: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
01/17/20 Platform CS Connect 2019.4.3 Notice 01/17/20 2019.4.3 Release of v. 2019.4.3 update of Accounting CS

The v. 2019.4.3 update of Accounting CS/Workpapers CS is tentatively scheduled for release via CS Connect on Thursday, January 23rd.   It will be installed to Virtual Office on the night of Wednesday, January 22nd.

01/10/20 Payroll State Tax Forms 2019.4.1 Fixed 01/13/20 2019.4.2 Indiana WH-3 approval

The 2019 Indiana WH-3 form/file has been approved and will be included in the next update for Accounting CS, tentatively scheduled for Wednesday, January 15th.

01/10/20 Payroll Electronic Filing 2019.4.1 Verified 01/10/20 TBD Error processing Corrected 1099 Forms

An error may occur when processing corrected 1099s forms for paper or internet filing.


Object reference not set to an instance of an object.

Stack Trace:

at CreativeSolutions.Sbpr.TaxProcessing.Print.Form1099.Print1099Base.DoPrintOrPreview(Boolean doPrint, FilterInfoEventArgs filterInfo, Collection`1 clients, IBinding1099PrintOptions printOptions, Action refreshProcessedStatus)

at CreativeSolutions.Sbpr.TaxProcessing.Print.Form1099.Print1099Presenter.view_PrintOrPreviewClicked(Object sender, PrintOrPreview1099ClickedEventArgs e)

at CreativeSolutions.Sbpr.TaxProcessing.Print.Form1099.Print1099View.printButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

01/08/20 Payroll Electronic Filing 2019.4.0 Verified 01/08/20 TBD Missing or incorrect message when processing 1099-Misc internet/electronic file for Wisconsin vendors

When processing the internet file for a client that has vendors in Wisconsin(regardless if they are receiving a 1099 or not), you may receive a message about missing or incorrect information such as Payer State EIN, Submission ID, Business Recipient Name Control, Submission ID, and Business Recipient EIN.

Here is information on what the various diagnostics are looking for. These are all related to Wisconsin data that is needed for the WI FSET 1099 electronic file.

  • Submission ID – Complete the Federal EFIN in Actions > Process Electronic Forms > Transmission Information button. If you do not have one, enter all 9s in this field.
  • Payer SSN - complete EIN/SSN field in Setup > Clients.
  • Payer State EIN – Complete the WI state withholding ID in Setup > Clients > Payroll Taxes tab or in Edit Payroll Tax forms on the Clients tab.
  • Payer Address – Complete address on Setup> Clients > Main tab.
  • Business Recipient EIN – Vendor or employee EIN/SSN field.
  • Business Recipient Name Control - First 4 characters in the vendor name.
  • Recipient Address – Complete vendor or employee address.
  • State Tax State Code and State Tax Payer State ID Number – Add WI and an ID in the Clients tab in Edit Payroll Tax forms. These appear to come up when WI is on a vendor address, but it isn’t in the state dropdown on Setup > Clients > Payroll Taxes tab and hence no WI withholding ID.
    • If Wisconsin 1099s should not be processed for this client, enter a fake WI withholding ID to get past this validation for now. (Example, a vendor has a WI address, but no WI wages or tax in 1099-MISC box 17. )
01/07/20 Platform Integration 2019.4.1 Fixed 01/10/20 2019.4.2 System.ArgumentOutOfRangeException error may occur when printing reports to GoFileRoom

In Accounting CS/Workpapers CS v. 2019.4.1, an error may occur when printing documents using the "Output to GoFileRoom" integration option in the Print dialog. To fix this, verify and edit the index mapping in the Value field for each Variable index value type in each document category tab in the Setup > GoFileRoom > Index Mapping dailog. Due to unintentional changes, some variable assignments may need to be reset. 

Beginning of error message:


Exception of type 'System.ArgumentOutOfRangeException' was thrown.

Parameter name: variable

Actual value was CategoryName.

Exception Properties:

ActualValue: CategoryName

ParamName: variable"

01/03/20 Accounting QuickBooks Import 2019.4.0 Fixed 01/10/20 2019.4.2 QuickBooks import error: Payroll check manager is not properly initializing

Error importing paycheck:

reference number: XXXX

and payee XXXX, and date YYYY-MM-DD

Error: Payroll check manager is not properly initializing

This issue will be resolved in the next update (v. 2019.4.2) that is tentatively scheduled for Wednesday, January 15.

12/23/19 Payroll Remote Payroll/ESS 2019.4.0 Verified 12/23/19 TBD An error may occur adding new employees on the portal for Remote Payroll or Employee Self-Service

An error may occur when attempting to add new employees via NetClient CS for Remote Payroll and/or Employee Self-Service. "An error has occurred. Please try again, then contact your system administrator."

12/23/19 Payroll Employee Self-Service 2019.4.0 Notice 12/23/19 Notice Synchronizing Employee Self-Service Portals with Accounting CS

For firms with clients using Employee Self-Service:

To successfully update and save any W-4 information within the Employee Self-Service portal, your firm must be using Accounting CS v.2019.4.0 or higher and the portals must be synchronized with Accounting CS.  (If you attempt to update W-4 information on the portals before they are synchronized with Accounting CS, you will receive an "Invalid W-4 parameter" message.)

To synchronize your portals with Accounting CS, take either of the following actions for each client that has Employee Self-Service enabled.

* Print a payroll run

* Update general Employee information or W-4 information within Accounting CS

12/18/19 Payroll Accruable Benefits 2019.2.2 Verified 12/18/19 TBD Accruable benefit beginning balances are reset to zero unexpectedly in certain circumstances

Accruable benefit beginning balances are reset to zero unexpectedly in certain circumstances. An example is if one finalizes (prints/marks as handwritten) a payroll check for the employee where the period end date of the new check is not the latest period end date used by that employee (meaning they have at least one other check already entered that used a period end date that is later than the current check's period end date). Another example of this could happen if a new payroll check is entered for a period end date that is before a monthly accrual for the current period already happened (e.g. Monthly accrual happens on December 1st but now a November 30th check is being entered).

12/09/19 All All N/A Notice 12/09/19 Notice Outdated Operating System Detected
As of Wednesday, 12/11/19 the sign in screen for the CS Suite products will be updated to include a message about updating Windows to a supported version. Updating to Windows 10 or equivalent server operating system will remove this message.








Important! End of support for Windows 7

In January 2020, Microsoft will end support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, Accounting CS will no longer be supported on Windows 7 as of January 14, 2020. We strongly recommend that you upgrade your workstations to a supported operating system soon. For more information, see End of support for Windows 7 in our Help & How-To Center.

09/17/19 Payroll E-Filing N/A Notice 09/17/19 N/A Individual client PIN phaseout for Form 94x

We are phasing out the Form 94x individual client PIN filing method, starting with the v. 2019.2.0 release of Accounting CS.

We strongly recommend that you register as a reporting agent as soon as possible to avoid any delays in electronically filing your clients' 94x returns.

For now, you can still file as an electronic return originator (ERO) using individual client PINs for clients who already have a PIN assigned to them by the IRS. Be aware that the IRS may contact you about using this filing method. In a future release, we will remove this filing method entirely.

Note: As of the 2019.2.0 release of Accounting CS, you can no longer transmit 94x client PIN enrollment files in the Actions > Enroll 94X Client PIN screen. If you're using an older version of Accounting CS and transmit an enrollment file, CS Connect will reject the file.

11/22/19 Platform Log In 2019.3.2 Open 11/22/19 TBD An Error has Occurred on the Script on this Page

After signing into a CS Professional Suite program, an error may show stating:

An error has occurred in the script on this page.

Line: 4

Char: 40662

Error: Unable to get property 'data' of undefined or null reference

Code: 0

Do you want to continue running scripts on this page?

This script error is showing instead of the prompt "Your password is expiring. You have "X" days left before your password expires. Please update your password."

To correct this message, log into the relevant website, either or and log in. You will then be prompted with the password expiring message and can change your password.

Please see Expiring Password Information for more information.

11/18/19 Payroll Compliance State Tax Forms 2019.3.1 Verified 11/18/19 TBD Payroll Tax Forms: City of Paducah, KY address change

We are aware that the address to send the Paducah KY forms has changed. We are working to have this resolved shortly.

10/14/19 Payroll Reports 2019.3.1 Fixed 12/23/19 2019.4.0 WorkForceHub: Error when importing a new employee

When importing employees you will get error " There was a problem communicating with WorkforceHUB".

09/20/19 Payroll Compliance Electronic Filing 2019.2.2 Fixed 12/23/19 2019.4.0 Washington SUTA file is dropping leading zero from SSN numbers

When uploading the WA SUTA forms (5208 A/B) the leading zero is dropped from the Internet Files.

11/18/19 Payroll Reports 2019.2.2 Fixed 12/23/19 2019.4.0 Process Direct Deposit: ACH File pulling in wrong client name for Immediate Origin Name (Header)

When the user goes to process the direct deposit, from two different clients with the same bank account, the ACH files "immediate origin name" Header is incorrect. It's showing the wrong client name.

10/30/19 Payroll W-4 N/A Notice 12/18/19 Notice 2020 W-4 Changes
  • Important! Please be aware that The IRS has published a new version of Form W-4 to be used for year 2020 and beyond. In the version 2019.4.0 Accounting CS release, scheduled for December 23, 2019, we will provide the ability to use both the old or the new version of Form W-4, as appropriate.
    • We have updated the fields in the Federal Withholding section in the Payroll Taxes tab of the Setup > Employees screen. The new fields correspond to the updated W-4 form, which you will need to fill out for any new employees as of January 1, 2020.
    • We have added a dialog in which you can view and modify W-4 information for employees using the 2019 (or prior) version of the W-4 form.
    • If your firm uses Employee Self-Service, the update for 2020 W-4 information will be made available in the NetClient CS portal in a future release.
    • For more information see New 2020 Form W-4 information.
10/22/19 Payroll Tax Calculation 2019.3.2 Fixed 12/23/19 2019.4.0 Kansas employees are not having taxes withheld with Married, but withhold at a higher single rate filing status

Employees in Kansas are not seeing taxes calculate when they have the filing status of "Married, but withhold at a higher single rate". As a workaround, change the filing status to "Single".

07/10/19 Payroll Payroll Data Entry 2019.2.1 Fixed 12/23/19 2019.4.0 Pre-tax deduction warning dialog does not appear in certain cases

The dialog warning that pre-tax deductions exceed wages in a location/department doesn't pop up when the pre-tax deduction is setup without a special type and is marked exempt to ALL taxes. This can happen in Enter Transactions or Enter Batch Payroll.

05/03/19 Payroll State Tax Calculation 2019.1.2 Fixed 12/23/19 2019.4.0 Missouri SIT calculates different amounts depending on primary location

The Missouri state withholding tax calculation can give different results when the primary location is changed in some scenarios.

04/08/19 Payroll Compliance Setup 2019.1.0 Verified 04/08/19 TBD When adding an Employee, if you do not have access to the Personal tab it causes an error

When ever you try to add an Employee, and you do not have access to the Personal Tab it causes a crash with error:

ERROR: System.ArgumentException: The smartpart is not present in the workspace.

at Microsoft.Practices.CompositeUI.SmartParts.Workspace`2.ThrowIfSmartPartNotShownPreviously(TSmartPart smartPart)

at Microsoft.Practices.CompositeUI.SmartParts.Workspace`2.Activate(Object smartPart)

at Microsoft.Practices.CompositeUI.WinForms.TabWorkspace.Activate(Object smartPart)

at CS.Accounting.PresentationModel.EmployeeSetup.Personal.PersonalPresenter.OnSaving(Object sender, CancelEventArgs e)

Workaround: 1.Go to the Setup > Firm Information > Firm screen.

2.Click on the Preferences tab.

3.Make sure you do not have either of the following options marked:

◦Require Hire date

◦Require Birth date if active retirement plan deduction

If you still want to require the Hire date or the Birth date, then the only other workaround would be to give the Staff members rights to the Personal tab so they can enter in the required fields.

We are diligently working on this error.

02/22/19 Payroll Compliance 1099 2018.4.6 Verified 02/22/19 TBD 1099 changes are not being honored after previewing a 1099 form

In Edit Payroll Tax Forms, select more then one 1099, and make some overrides, then switch over to the client data tab. When you go back to the recipient tab the options you had marked previously will be gone. Also, when previewing they won't be displayed.

Workaround: Go back to the recipient data tab and unmark again and then it will display correctly on the Copy A tab

01/28/19 Payroll Compliance State Tax Forms 2018.4.4 Verified 01/28/19 TBD Louisiana L-3 Annual SIT form is not footing

On the LA L-3 form Page 1 shows four quarterly amounts which are correct but the total does not add up correctly

Workaround: Go into Actions | Edit Payroll Tax Forms and click the Employee Data tab, then override the values for each employee to match correctly to the total

01/09/19 Payroll Compliance 1099 2018.4.3 Verified 01/23/19 TBD "Not Responding" while processing 1099's

We have had reports of 1099's and W2's being slow to process inside Edit Payroll Tax Forms. We are researching this issue at this point.

01/10/19 Payroll Compliance 1099 2018.4.3 Verified 01/23/19 TBD Edit Payroll Tax Forms experiencing an error during 1099 data entry

When working with a 1099-MISC form in Edit Payroll Tax forms, if the date is deleted in the signature area of the Client Data tab, the program seems to freeze -- buttons can be selected on the navigation pane and the "Additional info" button can be pressed, but nothing will happen. You must go back in and enter the date, if you want to suppress the date you must use the additional info button to suppress the date.

Per dev notes:

Teeple, Jeremy (Tax)commented 2 hours ago

This is not locking the program. This is just requiring a date to be entered. You will see that the cursor stays in that field after you delete the date. If you click back in that field and enter a date it will let you click off the field. We will update on a future release to allow a blank field to be entered. The proper way to suppress the date is to mark the option in additional information. This way the user does not need to make this override every year.

ADO 1595381

12/07/18 Payroll Spreadsheet Import 2018.3.4 Fixed 12/23/19 2019.4.0 Handwritten Batch Payroll Checks: Unknown location or department error when importing spreadsheet in certain scenarios

When attempting to import a spreadsheet on the Actions > Enter Batch Handwritten Payroll Checks screen, an error may occur stating "Unknown Location or Department of pay Item ". It's happening to employees that have two locations where only 1 location has a department assigned.

Workaround: Assign a department to both locations or delete the second location if it is not needed.


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