Accounting CS / Workpapers CS alerts and notices

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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
10/14/21 Platform CS Connect 2021.3.2 Notice 10/14/21 2021.3.2 Release of v. 2021.3.2 update of Accounting CS

The v.2021.3.2 update of Accounting CS is tentatively scheduled for release on Thursday, October 28th. It will be applied to Virtual Office CS the night of Wednesday, October 27th.

10/14/21 MFA MFA N/A Notice 10/15/21 N/A Multi-factor Authentication Enabled and Apple iOS Devices

Update: We are currently testing with an update to the Thomson Reuters Authenticator App and we hope to release it early next week.

For users with Apple iOS devices (iPhones, iPads, …) and multi-factor authentication activated, if you are attempting to authenticate and the Green Check Mark is disappearing before you can click accept, you can enter a MFA code generated by the Thomson Reuters Authenticator app to login to your software.

We have identified the cause of this behavior and are working with Apple to update our TR Authenticator App.

10/06/21 Payroll State Tax Forms 2021.3.1 Open 10/06/21 TBD E-filing IL UI-340 form is being rejected with middle initial and state header error messages

We have identified and resolved the issue that was causing the following error to occur when electronic filing a UI 3/40 form if a middle initial was not entered on an employee. All affected returns have been corrected and submitted to the State of Illinois. No further action is required.

"State UI/Pay Roll/Employee/Employee/Middle Initial: '' is invalid."

If you encounter the below error message when transmitting the electronic file for form UI 3/40, verify you are on the latest version of Accounting CS (v.2021.3.1) and recreate and retransmit the file.

"Return State: 'Submission Id' is required. (/ReturnState/ReturnHeaderState)."

09/29/21 Platform Release 2021.3.0 Notice 09/29/21 NOTICE Accounting CS/Workpapers CS v.2021.3.0 Release Update

For Virtual Office/Software as a Service (SaaS) customers: Several "critical" issues were discovered in our v.2021.3.0 update that was released on Monday, September 27, 2021. For an up-to-date list of those issues, see Accounting CS / Workpaper CS alerts and notices. We will be addressing these issues on the Accounting CS / Workpapers CS v.2021.3.1 release tentatively scheduled for Friday, October 1, 2021.

For non-Virtual Office/Software as a Service (SaaS) customers: Due to several "critical" issues being discovered in our v.2021.3.0 update that was released to Virtual Office/Software as a Service (SaaS) customers on Monday, September 27, 2021, we did not make the v.2021.3.0 update available for download on CS Connect. We tentatively plan to release the Accounting CS / Workpapers CS v.2021.3.0 as v.2021.3.1, which also addresses the critical issues, on Friday, October 1, 2021.

09/29/21 Payroll Tax Forms 2021.3.0 Fixed 09/29/21 2021.3.1 Virtual Office\SaaS (2021.3.0): An error is received when accessing Actions > Process Electronic Forms > Manage Electronic forms screen

For firms using Virtual Office CS or Software as a Service (Saas): We are aware of an issue that is causing an error when attempting to navigate to the Actions > Process Electronic Forms > Manage Electronic Forms screen. We are diligently working on a resolution for this issue.

09/27/21 Payroll Tax Calculation 2021.3.0 Fixed 09/28/21 2021.3.1 Virtual Office\SaaS (2021.3.0): Illinois resident state withholding not calculating

Virtual Office\SaaS (2021.3.0): Illinois resident state withholding not calculating.

For firms using Virtual Office CS or Software as a Service (SaaS): We are aware of an issue where Illinois resident state withholding doesn’t calculate when an employee works in another state.

Workaround: Override the incorrect tax amount and taxable wages on the check.

09/27/21 Payroll Workers' Comp 2021.3.0 Fixed 09/28/21 2021.3.1 Virtual Office\SaaS (2021.3.0): An error is received when accessing Actions > Process Workers' Compensation Files > InsurePay or Xactpay

For firms using Virtual Office CS or Software as a Service (Saas): We are aware of an issue that is causing an error message when attempting to navigate to the Actions > Process Worker's Compensation Files > InsurePay or Xactpay screen. We are diligently working on a resolution for this issue.

09/27/21 Payroll Print Checks 2021.3.0 Fixed 09/28/21 2021.3.1 Virtual Office\SaaS (2021.3.0): Accessing Print Checks screen is slow or an Out of Memory error is received

For firms using Virtual Office CS or Software as a Service (Saas): We are aware of an issue, for certain firms, that is causing unusual slowness or an out of memory error when attempting to navigate to the File > Print Checks screen. We are diligently working on a resolution for this issue.

09/27/21 Workpapers Workpapers Print Driver 2021.3.0 Fixed 09/27/21 2021.3.1 Virtual Office\SaaS (2021.3.0): Unable to print from applications to the Workpapers CS Printer

For firms using Virtual Office CS or Software as a Service (Saas): We are aware of an issue when attempting to print from Virtual Office CS applications to the Workpapers CS printer.

09/27/21 Accounting Integration 2021.3.0 Fixed 09/27/21 2021.3.1 Virtual Office\SaaS (2021.3.0): UT20 error importing from ACS, Could not load file or Assembly...

For firms using Virtual Office CS or Software as a Service (Saas): We are aware of an issue in UltraTax CS when attempting to import from Accounting CS or Workpapers CS.

Error: Could not load file or assembly 'System.Runtime.CompilerServices.Unsafe, Version=4.0.4.1, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.

09/27/21 Accounts Receivable Customer Payments 2021.3.0 Fixed 09/27/21 2021.3.1 Virtual Office\SaaS (2021.3.0): Error when Applying Transactions in Manage Customer Payments

For firms using Virtual Office CS or Software as a Service (Saas): We are aware of an issue in the Detail tab of the Actions > Manage Customer Payments, when attempting to apply invoices to customer payments. As a workaround, please enter the customer payments in the Rapid tab of the Manage Customer Payments screen, and then apply invoices to customer payments in the Actions > Apply Customer Payments screen.

09/22/21 Platform MFA N/A Fixed 10/01/21 Fixed Thomson Reuters Authenticator App not currently available for download on Android phones

 

Resolved as of 10/1/2021: The TR Authenticator App is available in the Google Play store at this time.

The Thomson Reuters Authenticator app is not currently available for download on Android phones. We are working closely with Google to restore this as quickly as possible.

Note: This is not affecting iPhones or Android phones that already have the app installed.

Workaround:  Visit the install page on your device browser to download the Android app: https://install.appcenter.ms/orgs/thomson-reuters-organization/apps/thomson-reuters-authenticator-3/distribution_groups/alternate%20distribution%20group

Note: You may experience slowness downloading the app from the above link, but if you leave it open it will download. 

08/17/21 Payroll Tax Forms 2021.2.2 Open 08/17/21 TBD Creditor garnishment not honoring limits

Illinois creditor garnishment calculations may be incorrect in some instances where the garnishment is to be limited by the employee's disposable income exceeding 45 times the state minimum wage.


WORKAROUND: When entering the payroll check, override the garnishment deduction calculation with the proper value.


This will be addressed on a future release.

05/12/21 Payroll Payroll 2021.1.1 Open 05/12/21 TBD Error message "Column 'ARPAGroupDistributionKey' does not belong to table" comes up when firm tries to enter hours in Enter Batch Payroll Checks Screen

An error occurs when trying to save a payroll batch in the Actions > Enter Batch Payroll Checks screen that has hours entered on the Rapid tab for a ARPA special type pay item.

WORKAROUND #1:

1. While in the Enter Batch Payroll Checks screen, go to Edit > Options.

2. Choose the desired payroll schedule, and mark Display all pay items in the Rapid Tab Grid Column Setup section. Click OK to save this change.

3. Proceed with entering your batch payroll.

WORKAROUND #2: Enter hours for ARPA special type pay items on the Detail tab.

05/05/21 Payroll Tax Forms 2020.4.1 Open 05/05/21 TBD Calculate Net to Gross Income is Excluding all Other Payroll Items from Withholding Calculations

Using the Calculate Net to Gross function may cause incorrect tax and net pay calculations if multiple pay items are being used.

Development is investigating this issue.

02/15/21 Payroll 1099 2020.4.2 Open 02/15/21 TBD California 1099 Internet File Types being submitted to SWIFT

Upon uploading 1099s to the California Franchise Tax Board system, the following message is received:

Upload action is forbidden. Cannot upload /ToFTB/CATAXNEC

WORKAROUND

  1. Create the California 1099 files as normal in the Actions > Process Internet/Magnetic Files screen.
  2. Within that screen click the File Location link.
  3. Browse to the path where the file was generated (for tax year 2020 files, the location will be 12-31-20/CA/Batch File X (where X is the batch file number used for the creation of the files).
  4. Rename the 1099 files to have ".txt" at the end. For example, rename file "CATAXNEC" to be "CATAXNEC.txt".
  5. Upload to the California Franchise Tax Board system.
01/29/21 Payroll 1099 2020.4.2 Open 01/29/21 TBD New Jersey 1099 files need to be accompanied by the NJ W-3

The filing of 1099s for the State of New Jersey also requires a NJ-W-3 filed to accompany the 1099s.

WORKAROUND:

Log into the State of New Jersey Payroll Taxes and Wage Withholding: Filing, Payment, and Reporting Service website here.

Enter NJ-W-3 information for 1099s.

Development is looking into this scenario.

01/27/21 Payroll State Tax Forms 2020.4.0 Open 01/27/21 TBD Incorrect or missing Payer State EIN when processing 1099 files via the internet filing method

When processing 1099 files through Edit Payroll Tax Forms or Process Payroll Tax Forms for the Internet filing method, there is an error that reads: "Unable to add the file for [client ID]. The following are either missing or incorrect: Payer State EIN.".

This occurs when a state is missing a Withholding ID from the Setup > Clients > Payroll Taxes screen. If all States Withholding IDs have been entered, try processing again, and check if the 1099 file is being created by opening the file path where the Internet/Magnetic files are stored.

The error may be generating falsely for vendor recipients that are not receiving any 1099s but have an address in a state where no State Withholding ID has been entered. If this situation occurs, clicking OK on the message will still allow the file to be created.

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