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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis








Important! End of support for Windows 7

In January 2020, Microsoft will end support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, Accounting CS will no longer be supported on Windows 7 as of January 14, 2020. We strongly recommend that you upgrade your workstations to a supported operating system soon. For more information, see End of support for Windows 7 in our Help & How-To Center.

05/31/19 Payroll Enter Batch 2019.1.2 Testing Fix 06/25/19 Pending Release Same payroll schedule date/batch could be saved multiple times

A payroll schedule batch in Enter Batch Payroll could be allowed to be processed multiple times for the date in certain circumstances.

05/29/19 Payroll State Tax Forms 2019.1.2 Verified 06/25/19 TBD Incorrect EIN format for the Iowa New Hire reporting file

The format of the client's EIN included in the IA New Hire file needs to be corrected.

05/17/19 Payroll State Tax Forms 2019.1.2 Verified 06/25/19 TBD Pennsylvania East Cocalico form needs 'payable to' info updated

The "payable to" section on the quarterly East Cocalico LST form needs to be updated to reflect the correct person and address.

05/14/19 Payroll Impound 2019.1.2 Verified 06/25/19 TBD The Impound Funding Effective Date is not saving in account setup

Changes to the impound funding effective date in the impound bank account setup are not saving.

01/24/19 Payroll State Tax Calculation 2018.4.4 Delayed 06/17/19 Pending Release Massachusetts Family and Medical Leave tax

We will make the MA Family and Medical Leave contribution tax and tax agent available in Accounting CS on the upcoming second quarter release.

Update 6/17/19: Massachusetts has delayed the this until October 2019. For more information, see this notice on Massachusetts' website.

05/09/19 Workpapers Printing 2019.1.2 Testing Fix 06/12/19 Pending Release Error when printing individual workpapers to file/PDF


Object reference not set to an instance of an object.

Stack Trace:

at CS.Accounting.UI.GL.Engagement.Workspace.EngagementWorkspaceWorkItem.PrintWorkpapersToIndividualPdfFile(EngagementObject data, PrintOptionsDialog printDialog, PrintEngagementBinderPresenter printBinderPresenter)

at CS.Accounting.UI.GL.Engagement.Workspace.EngagementWorkspaceWorkItem.OnPrintMenuClicked(Object sender, DataEventNullableArgs`1 args)


Printing individual workpapers to Filecabinet works.

Marking the option to combine individual PDFs into a single PDF also works.

05/03/19 Payroll State Tax Calculation 2019.1.2 Verified 06/12/19 TBD Missouri SIT calculates different amounts depending on primary location

The Missouri state withholding tax calculation can give different results when the primary location is changed in some scenarios.

05/03/19 Payroll State Tax Calculation 2019.1.2 Testing Fix 06/11/19 Pending Release Oregon Trimet Transit Tax not calculating in some circumstances

Oregon Trimet Transit Tax not calculating for some zip codes.

06/11/19 Platform CS Connect 2019.2.0 Notice 06/11/19 2019.2.0 Release of v. 2019.2.0 update of Accounting CS

The v. 2019.2.0 update of Accounting CS is tentatively scheduled for release on Thursday, June 27th.  Installed to Virtual Office the evening of Wednesday, June 26th.

05/20/19 Platform Platform 2019.1.2 Testing Fix 05/20/19 Pending Release When enabling OnBalance Services for a client you will receive an error "invalid email address"

When trying to enable OnBalance Services for a client. When you put in an email address, then click OK, you get a red exclamation point above the email field which gives the message "Invalid Email Address". You will have to cancel out or remove the Enable Onbalance Express checkbox to leave the screen.

04/29/19 Payroll Reports 2019.1.2 Verified 04/29/19 TBD Impound payment method not working

In Manage Impound payments if you change the payment method from the drop down in this screen from Electronic to Check a $0.00 check still prints.

04/29/19 Payroll Compliance State Tax Forms 2019.1.2 Verified 04/29/19 TBD Rhode Island minimum wage increase for 2019

We are working on changing the minimum wage rate to the 2019 calculations.

04/29/19 Payroll Compliance State Tax Forms 2019.1.2 Verified 04/29/19 TBD IN UC-1 will cause an error if the SOC code on an employee is missing

When you create the IN UC-1 without an SOC code for internet filing you will receive the following message:

System.NullReferenceException: Object reference not set to an instance of an object.

at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)

at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)

at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)

at CreativeSolutions.Sbpr.TaxProcessing.Print.CfoSynchronizationContextManager.Invoke(Action action)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintClientForms(PrintFormsClientModel printFormsClientModel, FormPrintingContext formPrintingContext, DataSet employeeAmountDataSet)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintThread(FormPrintingContext formPrintingContext)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.<>c__DisplayClass1_1.b__6(ReportProgress reportProgress)

at CreativeSolutions.Common.Controls.ThreadTools.<>c__DisplayClass2_0.b__1(Object )

at CreativeSolutions.Common.Controls.ThreadTools.CallWithModalBusyIndicator(Action`1 operation, Action cancel, Form owner, Int32 initialDelay, String busyStatusMessage)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.DoPrintOrPreview(FormPrintingContext formPrintingContext, IDialogPrompter dialogPrompter, Action refreshProcessedStatus)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsPresenter.view_PrintOrPreviewClicked(Object sender, PrintOrPreviewFormsClickedEventArgs e)

at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsView.printButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Workaround: Enter the SOC code on the employee
04/29/19 Payroll Compliance State Tax Forms 2019.1.1 Verified 04/29/19 TBD HAB-LST Agent sometimes does not populate

In certain instances the address causes the HAB-LST vendor not to populate in the program. We are looking into this further.

04/29/19 Payroll Reports 2019.1.1 Testing Fix 06/25/19 Testing Fix WorkforceHUB: Direct Deposit information not importing

If you setup a client to integrate with SwipeClock's WorkforceHUB and employee's have been in their portals on the WFHUB site updating their information. When you approve the information on the WFHUB site, and attempting to pull over into ACS the direct deposit information does not come over.

Workaround: Go back and only change direct deposit information, it will import if there are no other changes to the employee.
04/29/19 Payroll Compliance State Tax Forms 2019.1.1 Verified 04/29/19 TBD IN UC-1 internet file only lists primary location zipcode

When creating an internet file for the Indiana UC-1, if any employees has multiple work locations and their primary location is set outside of Indiana, the internet file created will only list the zip code of the employee's primary work location even if there were not any hours entered under that location.

Workaround: Change primary work location of employee to IN work location and re-process form.
04/29/19 Payroll Compliance State Tax Forms 2019.1.1 Verified 04/29/19 TBD VA VEC-FC-20 form is not available in Edit Payroll Tax Forms in certain circumstances

When the deposit schedule field for withholding is set to Annual on a client, the Quarterly Virginia Unemployment form VEC-FC-20 does not show in the Edit Payroll Taxes screen.

04/29/19 Payroll Compliance State Tax Forms 2019.1.1 Verified 04/29/19 TBD Pulaski County KY tax calculation

If you work within the city limits of Somerset, you pay .6% city tax and .8 county tax. If you do not work within the city limits, then you pay a full 1% county tax. If an employee works both within the city limits and outside the city limits on the same check. The program calculates all the hours at .8% instead of splitting the calculation between the two locations. We are looking to resolve this shortly.

04/29/19 Platform Reports 2019.1.0 Verified 04/29/19 TBD Employee Spreadsheet import employer contributions combine with linked deductions

Going to File/Import/Spreadsheet and importing an employee type spreadsheet. If you have a deduction and employer contribution with the same name AND the employer contribution has the calculation type percent of deduction with the deduction item selected. The numbers will combine and just pull one number instead of have the numbers separate.

Workaround: Name the two items differently, and link as normal.
04/29/19 Platform Reports 2019.1.1 Verified 04/29/19 TBD Employee Spreadsheet for Enter Transactions: Import balances can clear all deduction amounts

When you import an Employee spreadsheet with balances and you wanted to/need to modify a GL account for the pay item or deduction it will clear all deduction amounts to 0, or to what ever standard rate you have setup.

04/22/19 Payroll Compliance State Tax Forms 2019.1.1 Verified 04/22/19 TBD Filing Instructions for LA W-1 show "Payment of $#.## required" even with an overpayment

If there is an overpayment on line 13 of the Louisville_W-1 form, the filing instructions show it as a payment required.

04/22/19 Platform Reports 2019.1.1 Testing Fix 04/22/19 Pending Release Client Dashboard: Duplicates wrong clients' phone numbers when changing clients

Client Dashboard sequentially duplicates clients' phone numbers when moving between clients in same screen.

04/22/19 Accounting Bank Reconciliation 2019.1.1 Testing Fix 04/22/19 Pending Release Direct Deposit Transactions are automatically clearing Actions > Reconcile Impound Bank Accounts

The direct deposit transactions are automatically clearing in Actions>Reconcile Impound Bank Accounts. They have the option marked under Edit>Options "Do not default direct deposit transactions as marked to clear".

04/22/19 Payroll Compliance State Tax Forms 2019.1.0 Testing Fix 04/22/19 Pending Release NYS-45 needs to be updated for 2019

NYS-45 has been updated for 2019. We are currently working to get this item updated.

04/15/19 Payroll Compliance State Tax Forms 2019.1.1 Verified 04/15/19 TBD Transmission information window will not close without an IL EFIN

If you click into the IL EFIN window, you will not be able to get out of the box without entering a number.

Workaround: Enter a number to get out of that field, then hit Cancel on the dialog so it doesn't save
04/15/19 Accounting Reports 2019.1.1 Verified 04/15/19 TBD Tax balances are not being transferred to UT after an Other Tax Code Adjustment is entered

Tax code adjustments entered on the Other tab to non net income tax codes are not being exported to UltraTax.

04/08/19 Payroll Compliance State Tax Forms 2019.1.1 Testing Fix 06/25/19 Pending Release WA FLI are not able to be generated as historical checks

WA FLI is not showing a generated liability in the Manage Impound Payments screen due to not being able to generate it as a historical open liability

04/08/19 Payroll Compliance Reports 2019.1.0 Verified 04/08/19 TBD When adding an Employee, if you do not have access to the Personal tab it causes an error

When ever you try to add an Employee, and you do not have access to the Personal Tab it causes a crash with error:

ERROR: System.ArgumentException: The smartpart is not present in the workspace.

at Microsoft.Practices.CompositeUI.SmartParts.Workspace`2.ThrowIfSmartPartNotShownPreviously(TSmartPart smartPart)

at Microsoft.Practices.CompositeUI.SmartParts.Workspace`2.Activate(Object smartPart)

at Microsoft.Practices.CompositeUI.WinForms.TabWorkspace.Activate(Object smartPart)

at CS.Accounting.PresentationModel.EmployeeSetup.Personal.PersonalPresenter.OnSaving(Object sender, CancelEventArgs e)

Workaround: 1.Go to the Setup > Firm Information > Firm screen.

2.Click on the Preferences tab.

3.Make sure you do not have either of the following options marked:

◦Require Hire date

◦Require Birth date if active retirement plan deduction

If you still want to require the Hire date or the Birth date, then the only other workaround would be to give the Staff members rights to the Personal tab so they can enter in the required fields.

We are diligently working on this error.

04/08/19 Payroll Compliance State Tax Forms 2018.4.6 Verified 04/08/19 TBD Maine Internet file receives error upon upload

When trying to upload the UC-1, you receive an error.

Workaround: before uploading right click on the file and add a ".txt" at the very end of the file name. This will then allow you to upload the file.
04/08/19 Workpapers State Tax Forms 2018.4.6 Verified 04/08/19 TBD MO W-4 forms have changed

We are currently working with the state of MO to make proper changes to ACS for the MO W-4 form changes that have been released by the state of Missouri.

04/08/19 Payroll Compliance State Tax Forms 2018.4.6 Verified 04/08/19 TBD WA FLI: Paid Family and Medical Leave not honoring cap

The calculation for the WA FLI is not honoring the $132,900 cap. It currently does not stop at $531.60.

03/26/19 Platform Reports 2019.1.1 Notice 03/26/19 TBD Logging in to 2019.1.1

Because 2019.1.1 is a schema update it will require the first person after the update to login with their staff ID and password to apply the schema. This is not an issue, this is how schema updates have always worked, and will continue to be by design.

03/26/19 Platform Reports 2019.1.1 Notice 03/26/19 TBD New 120 day login rule

If users do not log in for 120 days they will be prompted for their password. Therefore, it is important to remind people to log in.

03/25/19 Payroll Reports 2018.4.6 Verified 03/25/19 TBD Box 12 in Setup | Payroll items is not saving

In some situations, when double-clicking on a deduction item that has the Box 12 code checkbox selected, the screen will show that the box is not selected and no code is selected when both should have values.

02/25/19 Payroll Compliance State Tax Forms 2018.4.2 Verified 02/25/19 TBD Maine Seasonal Employees are provided 2 separate ID's for Quarterly's

We are aware that Maine is requiring seasonal employees to file two returns with separate ID's. We are currently working with the state on the best way to tackle this in the program.

02/22/19 Payroll Compliance Reports 2018.4.6 Verified 02/22/19 TBD 1099 changes are not being honored after previewing a 1099 form

In Edit Payroll Tax Forms, select more then one 1099, and make some overrides, then switch over to the client data tab. When you go back to the recipient tab the options you had marked previously will be gone. Also, when previewing they won't be displayed.

Workaround: Go back to the recipient data tab and unmark again and then it will display correctly on the Copy A tab

02/18/19 Payroll Compliance Electronic Filing 2018.4.6 Verified 02/18/19 TBD Wisconsin W-2 forms when over 250 causes some W-2's to be missing

When e-filing the Wisconsin W-2 forms, if there is a client that has more than 250 W-2s being included in the file, it will only process the W-2s over 250. For example, if there are 265 W-2s being processed, only the last 15 will be included in the e-file.

Workaround: Please call support for a special line item to help you

As a workaround add the following line to the networkisntallation.ini file:


Notes from Dev:

If they need more than 500, they can change the number to whatever they wish. So, have the user insert the INI line below and process W2s and the WI electronic file as normal. The electronic file should be correct.

TFS 1617144

02/18/19 Payroll Compliance Reports 2018.4.6 Verified 02/18/19 TBD 1099- Misc Corrected not generating when box 7 is changed to 0

When updating box 7 to a zero amount an additional corrective form is not being generated. We are looking to resolve this shortly.

02/18/19 Payroll Reports 2018.4.6 Testing Fix 02/18/19 Pending Release Accruable benefits are not accruing properly in some instances

If the pay date is in the new year but the payroll period is in the previous year the hours accrued are not included in the Available balance. This client does not reset balances in the new year. Which causes the accrual to be incorrect.

02/08/19 Accounting Reports 2018.4.5 Testing Fix 02/08/19 Pending Release Tax Code Adjustments all import into the first unit in UltraTax

Even if you select a different unit, all tax code adjustments are going to UltraTax into the first unit.

See TFS for more details has been broken for awhile.

TFS 1612258

02/06/19 Payroll Compliance Reports 2018.4.4 Verified 02/06/19 TBD 1099-INT showing incorrect recipient state when editing

When in the edit payroll tax forms screen with a vendor who has a different state address than the client. When changing Box 15 for INT or state Abbr. in recipient data tab to the client state, it changes the recipient state as well.

01/28/19 Payroll Compliance State Tax Forms 2018.4.4 Verified 01/28/19 TBD Louisiana L-3 Annual SIT form is not footing

On the LA L-3 form Page 1 shows four quarterly amounts which are correct but the total does not add up correctly

Workaround: Go into Actions | Edit Payroll Tax Forms and click the Employee Data tab, then override the values for each employee to match correctly to the total

01/09/19 Payroll Compliance Reports 2018.4.3 Verified 01/23/19 TBD "Not Responding" while processing 1099's

We have had reports of 1099's and W2's being slow to process inside Edit Payroll Tax Forms. We are researching this issue at this point.

01/10/19 Payroll Compliance Reports 2018.4.3 Verified 01/23/19 TBD Edit Payroll Tax Forms experiencing an error during 1099 data entry

When working with a 1099-MISC form in Edit Payroll Tax forms, if the date is deleted in the signature area of the Client Data tab, the program seems to freeze -- buttons can be selected on the navigation pane and the "Additional info" button can be pressed, but nothing will happen. You must go back in and enter the date, if you want to suppress the date you must use the additional info button to suppress the date.

Per dev notes:

Teeple, Jeremy (Tax)commented 2 hours ago

This is not locking the program. This is just requiring a date to be entered. You will see that the cursor stays in that field after you delete the date. If you click back in that field and enter a date it will let you click off the field. We will update on a future release to allow a blank field to be entered. The proper way to suppress the date is to mark the option in additional information. This way the user does not need to make this override every year.

TFS 1595381

07/09/18 Platform SQL Version 2018.2.0 Notice 07/09/18


Support for Microsoft SQL Server 2008 and 2008 R2 is ending

On July 9th, 2019 Microsoft will discontinue extended support of Microsoft SQL Server 2008 and 2008 R2.

For more details, see the Discontinued support for Microsoft SQL Server 2008 help article.

01/10/19 Payroll Impound 2018.4.3 Testing Fix 01/17/19 Pending Release Impound: Tax agents that were previously not selected for funding will automatically be selected in some situations

If you have a client setup to do "Selected" funding for tax agents, some tax agents that were previously not selected will automatically get selected in some situations. This issue appears to only happen with state tax agents and it will happen when a new deposit schedule takes effect. This issue does not apply to federal or local tax agents.

01/03/19 Workpapers Onvio Documents 2018.4.2 Testing Fix 06/25/19 Pending Release Error adding documents to Onvio Documents portlet if documents have been uploaded to client folder in Onvio Client Center

In the Onvio Client Center if you uploaded documents to a client’s folder when adding those documents using the Onvio Documents portlet in the Workpapers Dashboard you may receive the following error: There was a problem communicating with Onvio. Please try again.

Workaround: In the Onvio Client Center move all the documents out of the client’s folder. Delete that client folder. You will now be able to login to the Onvio Documents portlet in the Workpapers Dashboard and add the documents to your binder.

12/21/18 Payroll Enter Batch Payroll 2018.4.0 Verified 01/02/19 TBD On Demand Payroll Checks: GL accounts assigned to inactive payroll checks are not being used in some situations

If you enter an On-Demand batch for an employee and select a pay item that has never been active on the employee, the program will not use the GL account that is assigned to that pay item the first time you enter an On-Demand batch. It works fine if you enter a second On-Demand batch, but the first time you enter one it uses the undistributed GL account.

12/07/18 Payroll Spreadsheet Import 2018.3.4 Verified 01/02/19 TBD Handwritten Batch Payroll Checks: Unknown location or department error when importing spreadsheet in certain scenarios

When attempting to import a spreadsheet on the Actions > Enter Batch Handwritten Payroll Checks screen, an error may occur stating "Unknown Location or Department of pay Item ". It's happening to employees that have two locations where only 1 location has a department assigned.

Workaround: Assign a department to both locations or delete the second location if it is not needed.

10/18/18 Payroll Tax Calculation 2018.3.1 Verified 10/19/18 TBD Possible incorrect CO OPT calculation

In some situations, an incorrect Colorado OPT tax amount could calculate when entering a check in Enter Batch Payroll set to an annual pay frequency.

10/16/18 Payroll Payroll Schedules 2018.3.0 Verified 10/16/18 TBD Payroll Schedules: Marking the option to 'Adjust check date for non-business days' may cause an error

On the Setup / Clients / Payroll Information tab if you setup a Payroll Schedule with the option marked to ‘Adjust check date for non-business days’ you may receive an error referencing, 'The result is out of the supported range for this calendar.’ 

Workaround: Setup up the payroll schedule, but do NOT mark the checkbox option to 'Adjust the check date for non-business days.' Create the schedule, save the changes, and then edit the schedule to mark the checkbox. Then edit one of the dates, click the Update button, change the date back to the original date, and then click Update again. 

09/04/18 Payroll Payroll 2018.2.2 Verified 09/10/18 TBD Enter Batch Payroll is not reflecting Prenote changes

When you start a batch in the "Enter Batch Payroll" screen with one employee in "Waiting" status for Direct Deposit, and you update the status in the Process Direct Deposit > Prenote Screen, it does not update or refresh the employees status when returning to Enter Batch Payroll.


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