Accounting CS / Workpapers CS: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
03/27/20 Platform All 2020.1.0 Fixed 03/27/20/20 Pending Error of 'Could not load scheduled backup' when creating a scheduled recurring backup

When selecting 'Schedule a recurring backup in the File > Backup dialog you may receive a message of: Could not load scheduled backup. The following problem occurred: Value does not fall within the expected range.

03/23/20 Payroll Payroll N/A Notice 03/25/20 NOTICE The Families First Coronavirus Response Act

The U.S. Treasury, IRS, and U.S. Dept of Labor has communicated guidance on the Families First Coronavirus Response Act, which provides Coronavirus-related paid leave for workers and tax credits for small and midsize businesses to recover Coronavirus-related leave costs. For more specific information about this Act, refer to the March 20, 2020 IRS IR-2020-57 News Release.

To respond to the requirements of this act, we will release Accounting CS v 2020.1.1, tentatively scheduled for April 2, 2020. For more information on the changes planned for this update and other ways that Thomson Reuters is providing assistance to our customers, refer to the Families First Coronavirus Response Act – Impacts on payroll processing article in the Help & How-To Center.

03/09/20 Platform CS Connect 2020.1.0 Notice 03/09/20 2020.1.0 Release of v. 2020.1.0 update of Accounting CS

The v. 2020.1.0 update of Accounting CS/Workpapers CS is tentatively scheduled for release on Thursday, March 26th. It will be applied to Virtual Office the night of Wednesday, March 25th.

03/26/20 Payroll Payroll Tax Forms 2019.4.0 Verified 03/26/20 TBD 1099-Misc Copy B/2 states no forms to print when using Paper as the method

If you have Paper chosen as the Recipient copy within Print Options, the 1099-Misc Copy B/2 will show this filing method, but you will receive a message "there were no 1099s to print!" when trying to process the form.

The 1099-Misc Copy B/2 must be printed using pressure seal. Once you select Pressure Seal for the Filing Method you are able to process the form.

03/26/20 Payroll Payroll Items 2019.3.4 Verified 03/26/20 TBD Special type 401k deduction items going over the limit in certain situations

When multiple special type 401k deductions items are used if one is no longer marked as active or has a YTD amount with a rate set to zero the annual limit is not being observed on the combined deduction total.

03/23/20 All All ALL Verified 03/23/20 N/A Communication & Posting Delay
We are currently experiencing delays with emails and email notifications being sent for CS Professional Suite, Onvio and GoFileRoom AdvanceFlow (including creation of portals, posting documents to portals, and eSigantures). You may see a delay of 4 hours receiving backlogged notifications. We are diligently investigating the issue to have it resolved as quickly as possible.
03/16/20 Platform Platform/Authenication ALL In Progress 03/16/20 In Progress "An Error occurred with your request. Please try again" message when resetting your password
We have identified an issue where resetting your password through the CS Professional Suite software results in the error message "An Error occurred with your request. Please try again". We are working on getting an update pushed out to fix this issue. In the meantime, if you come across this issue, please follow the steps under the section "Updating your Thomson Reuters ID password" in the following Help & How To Center article Password Reset

*UPDATE*The fix for this issue is tentatively scheduled for 03/19/2020.

03/03/20 Accounts Payable Enter Payables 2019.4.0 Fixed 03/12/20 2020.1.0 A "failed to enable constraints" error may occur when filtering in the Actions > Enter Payables screen

Failed to enable constraints. One or more rows contain values violating non-null, unique, or foreign-key constraints.

at System.Data.DataSet.EnableConstraints()

at System.Data.DataSet.set_EnforceConstraints(Boolean value)

at System.Data.Merger.MergeDataSet(DataSet source)

at System.Data.DataSet.Merge(DataSet dataSet, Boolean preserveChanges, MissingSchemaAction missingSchemaAction)

at CS.Accounting.UI.GL.AccountsPayable.EnterAPTransactions.EnterAPTransactionsWorkItem.LoadData(Boolean resetResultLimit, Boolean isFilterChange, Boolean isFromGetMoreItems)

at CS.Accounting.UI.GL.AccountsPayable.EnterAPTransactions.EnterAPTransactionsWorkItem.HandleFilterChanged(Object sender, ApplyFilterEventArgs e)

As a workaround, use the default column sorting (primary by Date, and secondary by Reference).

Resetting the ClientSettings.xml file may help if the user is having trouble going back to the default settings.

ADO 1785140

02/06/20 Platform Spreadsheet Import 2019.4.3 Notice 02/06/20 Notice Spreadsheet import message indicating the Microsoft Excel file is already open or locked for editing

A message may occur indicating your Microsoft Excel file is already open or locked for editing when performing a spreadsheet import. This seems to occur with certain builds of Microsoft Office. To resolve this message, install (or reinstall) the Microsoft Access Database Engine 2007 and the Microsoft Access Database Engine 2010 Redistributable packages listed in the Unable to select a worksheet when importing spreadsheet data Help & How-To Center article.

01/20/20 Payroll W-2 2019.4.0 Notice 01/20/20 Notice Massachusetts PFML not flowing to box 14 on the W-2

In some case, the Massachusetts MAPFML code and amount are setup on the client but are not flowing to box 14 on the W-2. To resolve this issue:

1.) Go to Setup > Clients > Payroll Taxes tab and make sure there is a code on the Massachusetts FLI row, in the Box 14 field.

2.) Make a change to any field on this screen. Click the Enter button to save that change, change the field back (if needed) and click Enter to save again.

3.) Review the W-2 again to verify box 14 displays correctly.

01/20/20 Payroll Tax Forms 2019.4.0 Notice 01/20/20 TBD Form 1099-NEC information

Effective in 2020, the IRS requires that non-employee compensation be reported on the new Form 1099-NEC instead of on Form 1099-MISC. Accordingly, we are taking actions to provide support for the new Form 1099-NEC.

  • We will release Form 1099-NEC in a future update. Currently, the IRS has published only a draft version of the form.
  • You can now select 1099-NEC in the Form Selection grid in the 1099 Properties tab of the Setup > Vendors screen for a vendor that is specified as a 1099 Recipient.
  • You can now select Form 1099-NEC as the 1099 type in the Actions > Enter Transactions screen when you enter a check for a vendor that is specified as a 1099 Recipient.
  • Transactions for independent contractor employees dated on or after January 1, 2020, will automatically be reported to the appropriate boxes on Form 1099-NEC rather than on Form 1099-MISC.

This information is copied directly from the User Bulletin for version 2019.4.0

12/18/19 Payroll Accruable Benefits 2019.2.2 Verified 03/12/19 TBD Accruable benefit beginning balances are reset to zero unexpectedly in certain circumstances

Accruable benefit beginning balances are reset to zero unexpectedly in certain circumstances. An example is if one finalizes (prints/marks as handwritten) a payroll check for the employee where the period end date of the new check is not the latest period end date used by that employee (meaning they have at least one other check already entered that used a period end date that is later than the current check's period end date). Another example of this could happen if a new payroll check is entered for a period end date that is before a monthly accrual for the current period already happened (e.g. Monthly accrual happens on December 1st but now a November 30th check is being entered).

Update: This issue was partially fixed on the v. 2019.4.1. If a payroll check is entered with a period end date that is not the latest, the accruable benefit beginning balances are no longer reset to zero.

We are working on resolving this issue on a future update. If a payroll checks is entered that uses a period end date that is in a future benefit year, that may cause the program to advance the accruable benefit year as soon as the check is entered as unprinted. It does not wait for the check to be printed/finalized.

02/22/19 Payroll Compliance 1099 2018.4.6 Verified 02/22/19 TBD 1099 changes are not being honored after previewing a 1099 form

In Edit Payroll Tax Forms, select more then one 1099, and make some overrides, then switch over to the client data tab. When you go back to the recipient tab the options you had marked previously will be gone. Also, when previewing they won't be displayed.

Workaround: Go back to the recipient data tab and unmark again and then it will display correctly on the Copy A tab