Addressing critical diagnostic messages for W-2 forms

Alerts and notices
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Change to CS Support service hours

Our Support department is closed on Friday, April 28th for a company event. However, limited Accounting CS phone support is available on that date from 9 AM - 5 PM ET due to the approaching deadline for quarterly payroll tax forms.

Links to our most popular payroll tax processing topics are available in the Alerts and notices section on the right side of most pages.

For payroll compliance (annually licensed)

You may receive a critical or informational diagnostic message for a number of reasons.  The types of critical diagnostic messages you may receive are as follows:

Here are some examples of the types of messages you may see and ways to resolve the issues.

Informational diagnostic messages

See also: Workflow - Processing W-2 forms

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