Finding answers to your Creative Solutions Accounting questions

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Warning

Product support for the Creative Solutions Accounting platform ended on September 30, 2020.

Help & How-To Center content for the Creative Solutions Accounting platform may be outdated and is used at your own risk.

Our Help & How-To Center offers quick access to the information you need while using your Creative Solutions Accounting applications. From this one location, you can find details on features, procedures for completing tasks, tips for increasing productivity or troubleshooting issues, alerts about timely issues, and more.

Accessing the Help & How-To Center

From within Creative Solutions Accounting, access the Help & How-To Center by any of the following methods.

  • Press F1, CTRL+F1, or CTRL+Y to open a topic that is relevant to the current window or dialog.
  • Click the Help helpbutton.gif button on the toolbar to open a topic that is relevant to the current window.
  • Choose Help > Help & How-To to open the Browse subjects for Creative Solutions Accounting topic.

Searching for information

The most efficient way to find answers to your questions is to take advantage of the robust search engine upon which the Help & How-To Center is built: the Google search engine. When searching for information in the Help & How-To Center, you can use the same strategies you use when you use Google to search for general information on the internet.

From within the Help & How-To Center: Use the search field near the top of a topic. Simply enter a search term or phrase and press ENTER to see a list of related topics that apply to Creative Solutions Accounting.

Sample searches

To see how easy it is to find information in the Help & How-To Center, try these sample searches, which feature common questions for Creative Solutions Accounting and tips on narrowing your search if you're getting too many results.

  1. First, from the CSA main window, choose Help > Help & How-To, which opens the topic called Browse subjects for Creative Solutions Accounting. Enter Chart of Accounts in the search field near the top of this topic and press ENTER.
  2. In the search results page, click the Setting up the Chart of Accounts for a Write-Up CS or Trial Balance CS client link to open that topic.
  3. Now, let's explore how to narrow a search. From within the open Setting up the Chart of Accounts for a Write-Up CS or Trial Balance CS client topic, enter report in the search field and press ENTER.
  4. In the search results page that opens, note the large number of topics retrieved. Rather than scroll through the list, let's look specifically for information on the Check Register Report by adding check register after report in the search field and pressing ENTER. The search results page now lists only those topics that apply to both of the search strings you entered.
  5. Click the Search Tips link next to the search field to open Google's "Search Tips" document, which provides additional strategies for effective searching.
  6. Click your browser's Back button to return to the search results page.

Additional features for finding information

If you're struggling to find what you're looking for through a standard search, the Help & How-To Center includes the following features that might help.

  • Browse subjects - Click the Browse Subjects button to view a list of subject categories about Creative Solutions Accounting. Click a subject to view a list of topics related to that subject.
  • Search options - Click the Search Options button to open a page where you can perform the following searches.
    • Search for information on a specific application: Use the Select an application field to search the Help & How-To Center for information on any application. Simply choose the application you want, enter your search terms in the search field, and press ENTER.
    • Focus your search by category: When you select an application, you'll see a list of categories that you can use to focus your search. Simply mark the appropriate checkboxes, enter your search terms in the search field, and press ENTER.
    • Search the Help & How-To Center and the CS website: Before you enter your search terms, click the Search cs.thomsonreuters.com option to search Help & How-To Center content for all CS Professional Suite applications and content from the rest of our website (such as product profiles and descriptions of training courses).
  • Support - Click the Support button to access the Support section on our website, where you'll find information on downloading the latest releases of our applications, accessing ARNE (our online user forum), contacting our Support department, and more.

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