CSA and CS Connect: Updates Failed or Runtime Error When Trying To Apply Updates

Show expandable text

Warning

Product support for the Creative Solutions Accounting platform ended on September 30, 2020.

Help & How-To Center content for the Creative Solutions Accounting platform may be outdated and is used at your own risk.

This error message can occur if the Creative Solutions Accounting (CSA) program is opened while CS Connect updates are being applied.

Important! CS Connect will automatically reopen the CSA program after the updates have been successfully applied and you respond to the confirmation prompt. Do not attempt to reopen the program prematurely. If the CSA program is installed on a network, make sure all network users keep the program closed while the updates apply.

To correct this issue try the following in the order listed:

  1. Close the application.
  2. Delete the contents of the Updates folder, found at X:\WinCSI\CSA\updates (where X represents the drive where the program is installed).
  3. Use a right-click on the CSA icon and choose Run as administrator to open the application. For additional information on running as Administrator, refer to Permissions guidelines for the CS Professional Suite.
  4. Re-download and apply the updates.

If the updates continue to fail:

  1. Verify that the CSA.EXE or CSAAPP.EXE files are not running on any workstation or the server.
  2. Use a right-click on the CSA icon and choose Run as administrator to open the application.
  3. Re-download and apply the updates.

If none of the steps above work, it is required to rename the X:\WinCSI\CSA directory to X:\WinCSI\CSAOLD (where X represents the drive where the program is installed), reinstall the latest CSA installation CD, download CS Connect updates, and re-apply the CS Connect updates. If you do not have access to the latest CSA CD, you can download it by clicking here.

Was this article helpful?

Thank you for the feedback!