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Product support for the Creative Solutions Accounting platform ended on September 30, 2020.

Help & How-To Center content for the Creative Solutions Accounting platform may be outdated and is used at your own risk.

Resolution

There are several reasons why the Chart of Accounts window could be out of balance.

• Items did not post correctly in the Transactions screen (for a General Ledger module client) or the Adjusting Journal Entries screen (for a Trial Balance CS client). Sometimes if you have several screens open while you are entering data in another screen, this will cause the screens open in the background to not refresh properly. An example of this would be if the Transactions screen is open while you are working in the Payroll Check Entry screen entering payroll checks. This could possibly prevent the payroll journal entry from posting into the Transactions screen. Pressing the F5 key while in the Transactions screen (also available in the Adjusting Journal Entries screen) will repost the data. In the Payroll Check Entry screen, click on the Edit drop-down menu at the top of the screen and select Regenerate Payroll Journal Entries.
• There is an option in the Chart of Accounts screen that will force the system to recalculate the Chart of Accounts balances. Click on the Edit drop-down menu at the top of the screen or hit the F3 key and select Force Balance Recalculation. If you are out of balance the system will give you several options on how to handle the out of balance amount.
• A transaction could be missing a general ledger account or going to an incorrect account. You can determine if this is the situation by printing the Transaction Listing report or the Adjusting Journal Entry report. Another way to verify this would be to go into the Transactions screen (also available in the Adjusting Journal Entries screen) and click on the first transaction in the list and click the Edit button. Then continue hitting the Page Down key on your keyboard to move from transaction to transaction. As each one is brought into the Data Entry area, verify that no account numbers are missing and the ones that are there are the correct account numbers.
• Available for a General Ledger client: The Transactions window could be out of balance which could contribute to the out of balance of the Charts of Accounts. In the Transactions window choose Edit / Recalculate Balance Entry. The Recalculate Balance Entry option adds together all the transactions to verify that you are in balance. If the total of all transactions does not equal zero, the program will display an error message stating which journals are out of balance and by how much.

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