Installing and using Multi-factor Authentication with myPay Solutions

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Multi-factor Authentication, or MFA, is a secure way to access your information from myPay Solutions.

After installing, MFA provides notification on your phone, ensuring that only you can access your company and personal information, no matter how many different logins you use. Passwords can be easily stolen or hacked; Multi-factor Authentication adds at least one more layer of identity verification to that process, protecting your data against hacking or fraud.

Setting up Multi-factor Authentication

  1. To begin, download the Thomson Reuters Authenticator app onto any smartphone or device running either Android or Apple IOS. Simply search for Thomson Reuters Authenticator in your App Store. Show me.
    Thomson Reuters Authenticator app
  2. Next, login to www.mypaysolutions.com External link using the login for your payroll portal, then click on your name in the upper right hand corner. On the menu that drops down, choose “Manage Multi-factor Authentication”. Show me.
    Portal setup step 1
  3. On the next screen, click Enable. Show me.
    Portal setup step 2
  4. After clicking “Enable”, enter your password again to confirm. Show me.
    Portal setup step 3
  5. On the screen titled “Multi-factor Authentication Setup”, click Get Started. Show me.
    Get started
  6. Open the Thomson Reuters Authenticator app on your phone or tablet. On the next window that opens on your computer, click Next. Show me.
  7. In the app on your phone, click the Scan QR Code button and hold the phone in front of your screen to scan the image that appears on your computer. This is a one-time process. Show me.
    Scan QR Code

    On the Success pop-up that appears, only click the circle next to “Use Touch ID to Approve Requests” if your phone or device contains a finger-print scanner. This step is optional. Show me.

  8. Once activated, Multi-factor Authentication appears immediately after you log in to www.mypaysolutions.com External link. Show me.
    Check your device

    Note: If you wait too long between signing into your portal online and approving the notification on your phone, the authentication prompt will “Time out”. Click the “Resend” link on the prompt to resend the notification to your phone. Show me.

    Timed out
  9. A notification allowing you to answer by clicking either a green checkmark to confirm or a red “X” to deny access should appear on your phone within seconds. Show me.
    Approve Sign in

    Note: If mobile data in your area is limited, the notification may not appear. In this case, click the link to “enter a code”. Then, open the Thomson Reuters Authenticator app on your phone and click “Generate a code”. Enter the code provided into the box on your computer screen.

  10. To disable MFA on your account, login to your myPay portal, and click your name in the upper right hand corner. On the menu that drops down, choose “Manage Multi-factor Authentication”. Click the “Disabled” button, making sure to click “Enter” at the bottom to save your changes. Show me.


    To switch the phone associated with your account, instead click “Enabled”, then click Associate with a Different Device. Show me.

    Associate with a different device

    Note: If a client with MFA has lost or broken their cell phone, than Supervisors (or higher Management) can generate a code that is good for 24 hours for the client to use. They can then disable MFA or switch it to their new phone once they log into the portal. To provide them with the code:

    1. Request must come from an authorized contact’s email address: (Payroll Administrator, Executive/Owner, Secondary Payroll Administrator).
    2. Client needs to provide their MPS ID or the FEIN of the company, along with the name/ID of one client they have access to in order to verify their identity.

    Note: Client loses or breaks phone:

    1. myPay Supervisor (or higher management) generates a temporary code that is good for 24 hours.
    2. Client will log into their myPay Direct portal.
    3. Client will click their name in upper right hand corner.  They would disconnect their paired mobile device: http://cs.thomsonreuters.com/ua/login_security/cs_us_en/mfa-disconnecting-paired-mobile-device-from-application-login-credentials.htm
    4. They can pair a new device: http://cs.thomsonreuters.com/ua/netfirm/ns_user_cs_us_en/common/manage-mfa.htm or Disable multi-factor: http://cs.thomsonreuters.com/ua/netfirm/admin_cs_us_en/common/disable-mfa.htm
    5. Once a temporary code is generated, even if they disable multi-factor, they will need to use the temporary code to login for 24 hours from the time of generation. After that, if it was disabled they should no longer be prompted.

    This code will remain in effect for 24 hours, so you may need to enter it multiple times. After 24 hours, you should no longer need the code.

  11. More than one account can be accessed using the same device. To add an account to a specific device, access the Thomson-Reuters Authenticator app on your device, click Settings, then click Add Account. Show me.

    Add Account

    Note: It is recommended that you only pair your myPay Solutions account to a single mobile device.

Related topics

How to use the Thomson Reuters Authenticator mobile app

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