Accounting CS / Workpapers CS alerts and notices

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
01/11/21 Payroll Payroll 2020.4.1 Open 01/11/21 TBD Covid-19 Self Care/Other Care hours being limited before employee reaches 80 hour limit

Hours entered for COVID-19 special type pay items are being counted twice IF the payroll check has a 2021 date (check date, period ending date or period beginning date). This can prevent entering hours for those pay items on future payroll checks.

Development is currently investigating the scenario.

01/11/21 Payroll Electronic Filing 2020.4.1 Notice 01/11/21 N/A New York NYS-1 upload application is currently unavailable

The NYS 1 Upload application will be available tomorrow, 1/12/21 at 10:00am EST. Please see the website for more information.

01/08/21 Payroll Payroll Tax Forms 2020.4.0 Notice 01/08/21 TBD Program crashes when editing 1095-C Part II data for an employee

We are investigating an issue that is causing the Accounting CS application to crash when editing the 1095-C Part II for an employee. The workaround is:

1. Go to Actions > Edit Payroll Tax Forms

2. Choose 1095-C As the Form Type

3. Choose 2020 as the Year, Click Refresh

4. Click the Employee Data Tab to see your Employees

5. Click on the ellipsis (...) icon at the end of the employees row to access the 1095-C Part II Monthly Information Dialog

01/06/21 Payroll State Tax Forms 2020.4.0 Open 01/06/21 TBD Error when Editing Payroll Tax Forms IL-941

When attempting to process the 4th Quarter 2020 IL-941 with the electronic method; ACS generates a crash error and the program closes.

12/01/20 Platform CS Connect 2020.4.1 Notice 01/06/21 2020.4.1 Release of v. 2020.4.1 update of Accounting CS

The v. 2020.4.1 update of Accounting CS is tentatively scheduled for release on Thursday, January 7th for Desktop users. It will be applied to Virtual Office the night of Wednesday, January 6th.

01/05/21 Payroll State Tax Forms 2020.4.0 Pending Fix 01/05/21 2020.4.1 Ohio OH City transmittal forms are not appearing in Edit Payroll tax forms

Ohio City transmittal forms are not showing in the Edit Payroll Tax Form screen to be worked on. This is fixed in the 2020.4.1 update of Accounting CS

12/30/20 Payroll ACS Library 2020.4.0 Notice 12/30/20 NOTICE Paycheck Protection Program - Updated Average Payroll Cost Worksheet

We have updated the Average Payroll Cost Worksheet in the Accounting CS Library to include an option to calculate 3.5X average monthly payroll costs.

Note: If you have already imported this report into the Report Designer, Accounting CS will import the updated report Average Payroll Cost Worksheet (2), and will not overwrite the original report. For more information on this report’s calculations, see the Average Payroll Cost Worksheet article in the Help & How-To Center.

12/28/20 Payroll Print 2020.3.3 Fixed 12/28/20 2020.4.0 Error message when going into the print checks screen: An error occurred while saving liabilities with zero amounts.

After entering payroll checks in Enter Transactions and go to access the Print Checks screen, an error occurs: An error occurred while saving liabilities with zero amounts. 

Zero liabilities that would get created upon going to Print Checks the first time in a month are not being generated due to this message.
12/28/20 Payroll Tax Forms 2020.4.0 Pending Fix 12/28/20 2020.4.1 Form W-3 variables are not bringing in the correct amounts

The Form W-3 is bringing in amounts from box 7 on lines 7, 9, 13, and 12b.

Workaround: Go to File > Layout Designer >W-2 forms > 2020 > W3FAC and delete the variables out of box 9, 13, and 12b.

12/23/20 Payroll Payroll 2020.4.0 Fixed 12/23/20 2020.4.0 Workers Comp. files not going over to InsurePay all clients
We have addressed an issue with the transmission of InsurePay worker's compensation payroll files. All files that were affected have been transmitted. If this information was provided to InsurePay in a different manner, confirm with InsurePay that this transmitted information is a duplicate and not an addition for that payroll date.
12/22/20 Payroll Tax Forms N/A Notice 12/29/20 N/A Consolidated Appropriations Act of 2021

On December 21, 2020, the U.S. Congress passed the Consolidated Appropriations Act of 2021, which President Trump signed into law on December 27, 2021. The act extends current COVID-19 related provisions, including the COVID-19 sick paid leave, Employee Retention Credit, and Paycheck Protection Program that were due to expire on December 31, 2020.

For the most up-to-date information on all COVID-19 changes made to Accounting CS, please see Accounting CS Coronavirus response – updates and resources.

12/21/20 Accounts Payable Manage Payments 2020.4.0 Pending Fix 12/21/20 2020.4.1 Bank accounts not displaying in the AP Manage Payments screen

On the Rapid tab of Actions > Manage Payments, the bank accounts may not display when attempting to pay an open payable. They will show on the Detail tab so this can be used instead of the Rapid tab for now.

12/01/20 Payroll Tax Forms N/A Notice 12/01/20 N/A 2020 Federal Forms 940/943/944/945 and State Annual Forms

The 2020 Forms 940/943/944 and 945, as well as several 2020 state annual forms, will be available in an application update that is tentatively scheduled to be released on December 21, 2020.

Note: For tax year 2020, Virgin Islands is the only applicable credit reduction state that is reportable on Form 940 Schedule A.

12/01/20 Payroll Tax Forms N/A Notice 12/01/20 N/A 2020 Federal Forms 1094-C and 1095-C

The 2020 federal Forms 1094-C (Transmittal of Employer-Provided Health Insurance Offer and Coverage Information Returns) and 1095-C (Employer-Provided Health Insurance Offer and Coverage) will be available in an application update that is tentatively scheduled to be released on December 21, 2020.

Note: The internet files for federal Forms 1094-C and 1095-C will be updated on a future release that is tentatively scheduled for January 7, 2021. The 1094-C/1095-C internet files for California and Rhode Island will also be released at that time.

12/01/20 Payroll Tax Forms N/A Notice 12/01/20 N/A 2020 Forms W-2 Copy A and W-3 Facsimile Copies

The 2020 Forms W-2 Copy A and W-3 facsimile copies will be available in an application update that is tentatively scheduled to be released on December 21, 2020

12/01/20 Payroll Tax Forms N/A Notice 12/29/20 2020.4.0 2020 Form 1099 (including 1099-NEC) Internet Files

The internet files for the various 2020 federal 1099 forms, including Form 1099-NEC, as well as the state versions of the files for several states, was made available in the 2020.4.0 update that was released on Monday, December 21, 2020.

12/01/20 Payroll Tax Forms N/A Notice 12/01/20 N/A 2020 Form 94x e-filing

The IRS has indicated that Form 94x e-filing will be open for production in January 2021, but they have not yet set an exact date. Using the application release tentatively scheduled for December 21, 2020, you will be able to process and transmit 94x returns starting on January 1, 2021. The returns will be held until e-filing is open for production with the IRS.

12/01/20 Payroll Tax Form 2020.3.0 Fixed 12/30/20 2020.4.0 Vendor not showing on 1099 NEC

Some users are not able to see vendors on the 1099-NEC form. A workaround is to enter a $0 check with 1099 Item 1099-NEC (1) Included from Enter Transactions and it will add the vendor to the form. This was resolved on the 2020.4.0 version released on Monday, December 21, 2020

12/01/20 Payroll Tax Forms 2020.3.1 Fixed 12/01/20 2020.4.0 Clients that only have independent contractors that receive 1099-NEC do not show up in Actions > Process Payroll Tax Forms

Some users are unable to see clients that only have independent contractors that receive 1099-NEC when they are in Actions < Process Payroll Tax forms and filtering by form 1099-NEC. Two workarounds available are to either create a blank 1099-NEC Vendor and then you will see in Actions < Process PAyroll Tax Forms. Or instead you can process via Edit Payroll Tax Forms.

08/28/20 Payroll State Tax Forms 2020.2.4 Notice 08/28/20 N/A Indiana WH-1 Electronic Files

The Indiana Department of Revenue (DOR) is getting ready to launch Rollout 2 of Project NestDOR on September 8, 2020. Because of this Accounting CS will hold all Indiana returns sent to us and begin transmitting them to the Indiana DOR once their system is ready.

08/20/20 Platform All N/A Notice 08/20/20 N/A Ideas Community posts will not be migrated to Idea Incubator

Due to the format changes between the Ideas Community and Idea Incubator platforms, most of the Ideas Community ideas were not migrated to the Idea Incubator. Generally speaking, most products brought over the top 10 ideas from their respective Ideas Community. Outside of that, ideas submitted under the Ideas Communities have been archived for the Product Team to review as needed.

As part of our stronger focus on our customers, your input and expectation for implementation, the Idea Incubator will do a better job of letting you know when we are not able to implement a submission and help us collectively to select and prioritize the best submissions for implementation moving forward.

As of Friday, August 21st, ideas submitted under the Ideas Community will no longer be available for public viewing. We apologize for any inconvenience and encourage you to share anything that you feel is missing on the Idea Incubator as a result of the migration.

08/10/20 Payroll Tax Calculation N/A Notice 12/18/20 N/A President Trump’s Executive Order

Thomson Reuters is aware of the executive order issued by President Trump on August 8, 2020. The order defers payroll tax obligations to the end of 2020 in response to the ongoing COVID-19 pandemic. We have reacted according to the guidance from the Department of the Treasury.

For the most up-to-date information on all COVID-19 changes made to Accounting CS, please see Accounting CS Coronavirus response – updates and resources.

08/06/20 Payroll Enter Batch 2020.2.2 Verified 08/06/20 TBD Client Access users receive an error when entering a batch payroll in some situations

Client Access users setup for Payroll with Setup and Time Entry only marked may receive an error when attempting to save a payroll through Enter Batch. One situation we have seen this occur is if the client selects DNP on some employees and suspends the batch. After pulling up the suspended batch and trying to save the error occurs.

ERROR: System.Data.DeletedRowInaccessibleException: Deleted row information cannot be accessed through the row.

at System.Data.DataRow.GetDefaultRecord()

at System.Data.DataRow.get_Item(String columnName)

at CS.Accounting.Business.CheckEntry.BatchPayrollCreatorCore.CreateClientAccessNotification()

at CS.Accounting.Business.CheckEntry.BatchPayrollCreatorCore.SaveData(ReasonForSave reason, Nullable`1 clientCheckBook)

at CS.Accounting.PresentationModel.CheckEntry.CheckPayrollProcess.BatchPayrollCreator.SaveAndResetBatchPayroll(ReasonForSave reason)

at CS.Accounting.PresentationModel.CheckEntry.CheckPayrollProcess.BatchPayrollCreator.ManageSave()

at CS.Accounting.PresentationModel.CheckEntry.CheckPayrollProcess.BatchPayrollCreator.ViewEnterButtonClickedHandler(Object sender, EventArgs e)

07/14/20 Payroll Time Rack 2020.1.4 Fixed 07/14/20 2020.4.0 Time-based accruable benefits are no longer pushing changes to Time Rack

Time-based accruable benefits (i.e. - Per month, Per quarter, Per calendar year, or Anniversary) are no longer pushing changes to Time Rack. The changes are also not being pushed when a balance reset occurs and the employee's beginning balances are updated.


Make a minor change to the employee(s) or print payroll checks to get the updated balances to flow over to Time Rack.

05/01/20 Payroll Employee Self-Service 2019.4.6 Verified 05/01/20 TBD Error may occur when importing W-4 changes with a batch of payroll checks

An error may occur when importing a batch of payroll if an edit is made to an employee to use the "Use 2020 (or newer)" W-4 checkbox.

Workaround: Go to Setup > Employees first and accept the W-4 changes before importing the batch into Enter Batch Payroll.


Invalid employee W4 data.

Exception Properties:

ParamName: null

Stack Trace:

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.FederalW4Processing(CsiCalculationItem calcObj, DataRow eW4Row)

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.InitializeCalcObjectWithTaxItemData(DataRow dr, DataRow clientTaxItemRow, DataRow employeeRow, Int32 workLocation, DataRow pbtxRow)

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.SetupTaxCalculationObjects()

at CreativeSolutions.Sbpr.CalculationEngine.PayrollCheckManager.CreatePayrollCheck(CreatePayrollCheckParams createPayrollCheckParams)

05/01/20 Payroll State Tax Forms 2020.1.2 Notice 05/01/20 TBD Electronic filing option for Jackson, MI JW-3 form

The city of Jackson, MI will be requiring electronic filing of the JW-3 form; however, they are accepting paper copies of the form this year. The electronic filing capability will be added to the program on a future update.

05/01/20 Payroll Electronic Filing 2019.4.2 Verified 05/01/20 TBD 'Object reference not set to an instance of an object' error when electronically processing a 943/94x

The error can occur if there is an override on the form to make it a final return. If this is not a final return, remove the override. If this is a final return, fill in the Final Statement information found in Setup > Clients > Payroll Taxes > 94x Additional Information.


Object reference not set to an instance of an object.


Stack Trace:

at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)

at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)

at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)

at CreativeSolutions.Sbpr.TaxProcessing.Print.CfoSynchronizationContextManager.Invoke(Action action)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintClientForms(PrintFormsClientModel printFormsClientModel, FormPrintingContext formPrintingContext, DataSet employeeAmountDataSet)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintThread(FormPrintingContext formPrintingContext)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.<>c__DisplayClass1_1. b__6(ReportProgress reportProgress)

at CreativeSolutions.Common.Controls.ThreadTools.<>c__DisplayClass2_0. b__1(Object )

at CreativeSolutions.Common.Controls.ThreadTools.CallWithModalBusyIndicator(Action`1 operation, Action cancel, Form owner, Int32 initialDelay, String busyStatusMessage)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.DoPrintOrPreview(FormPrintingContext formPrintingContext, IDialogPrompter dialogPrompter, Action refreshProcessedStatus)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsPresenter.view_PrintOrPreviewClicked(Object sender, PrintOrPreviewFormsClickedEventArgs e)

at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsView.printButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

04/23/20 Payroll Tax Calculation 2019.4.0 Fixed 04/23/20 2020.4.0 Employer FLI (DC, MA & WA) Tax calculations are incorrect in certain situations

When the "Do not combine state unemployment" checkbox is unmarked in Setup > Clients > Payroll Taxes tab and the client has business locations in multiple states with primary location in Massachusetts, Washington D.C. or Washington the wages in the other location are not currently included in subject wages or gross subject wages for the primary locations Employer FLI.

04/10/20 Payroll Payroll Tax Forms N/A Notice 04/10/20 NOTICE Form 7200

There are no plans to add this form into the system currently, but development would like us to track the amount of firms asking for it. Please add firms requesting this form to ADO 1792151

03/26/20 Payroll Payroll Items 2019.3.4 Verified 03/26/20 TBD Special type 401k deduction items going over the limit in certain situations

When multiple special type 401k deductions items are used if one is no longer marked as active or has a YTD amount with a rate set to zero the annual limit is not being observed on the combined deduction total.

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