Accounting CS / Workpapers CS: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
10/08/20 Payroll Compliance Tax Calculation 2020.2.6 Verified 10/08/20 TBD Deferred Employee FICA-SS is calculating for pay items that are exempt for FICA-SS and subject to Federal Withholding on checks when it should not be withheld

If a pay item is exempt to FICA-SS but subject to Federal Withholding and an employee has the “Defer withholding of FICA-SS to the end of 2020” checkbox marked Social Security is still calculated for that item and input into the deferred FICA-SS on the check.

Workaround: Override the taxable wages using Edit > Adjust Taxable Wages, and override the tax on the checks.

10/08/20 Payroll Tax Forms 2020.2.6 Verified 10/08/20 TBD 941 Schedule B - Edit Payroll Tax Forms Screen Jumps Back to Page 1 of the Form When Edits are Made on Schedule B in some situations.

When a change is made on Schedule B, the form refreshes and takes you back to page one of the 941 form in some instances. Moving through the different areas on Schedule B with the Tab key, the Enter key, and the mouse may cause the same behavior.

10/02/20 Accounting Online Bill Pay N/A Notice 10/02/20 Notice Kotapay is discontinuing their online bill service on January 1, 2021

Kotapay is discontinuing their online bill pay service on January 1, 2021. Therefore, we will remove the online bill pay feature in Accounting CS with the v.2020.4.0 update in December. We have updated our Online Bill Payments overview help topic with this information as well.

09/24/20 Platform CS Connect 2020.3.0 Notice 09/24/20 2020.3.0 Release of v. 2020.3.1 update of Accounting CS

The v. 2020.3.1 update of Accounting CS is tentatively scheduled for release on Thursday, October 22nd for Desktop users. It will be applied to Virtual Office the night of Wednesday, October 21st.

This update will include the 941-X form for Q2 and prior returns. A revised version for all periods is tentatively scheduled to be on the Q4 release in December.

09/29/20 Payroll Tax Calculation 2020.2.6 Verified 09/29/20 TBD "Defer withholding of FICA-SS to the end of 2020" option may not exclude tax exempt pay items from the calculation

"Defer withholding of FICA-SS to the end of 2020" option available on employees may not exclude tax exempt pay items from the calculation of the deferred amount. The amount for a pay item that is setup to be tax exempt from FICA-SS, FICA-Medicare, and FUTA may still be included in the calculation of the deferred FICA-SS amount. The current workaround is to override the deferred FICA-SS amount on the employee's check.

09/10/20 Platform Platform 2020.2.6 Notice 09/10/20 Fixed Opening Accounting CS in Virtual Office CS/SaaS

Update:  This issue has been resolved.

In Virtual Office/SaaS, Accounting CS users are receiving following message when opening the application: Firm was opened by a newer version of Accounting CS and cannot be opened on this installation.

08/31/20 Platform Idea Incubator N/A Notice 08/31/20 N/A Idea Incubator will not work properly when launched from inside program

Due to ACS using IE as default browser (and Idea Incubator not being IE Compatible) users will face issue preventing them from comment or vote on ideas when launched through ACS. As a workaround they can still navigate to the Idea Incubator through their Google Chrome browser.

09/09/20 Payroll Platform 2020.2.6 Notice 09/09/20 N/A "Updating" Tax items Screen after 2020.2.6 Release update

The "Updating" Tax items screen may take several minutes to process after the 2020.2.6 release is applied (tentative date 9/10).

This is a normal and expected screen to add the new Deferred FICA-SS tax item to the clients.

How long the updating process takes will depend on how many clients need to be updated. Please allow the updating screen to complete.

08/28/20 Payroll State Tax Forms 2020.2.4 Notice 08/28/20 N/A Indiana WH-1 Electronic Files

The Indiana Department of Revenue (DOR) is getting ready to launch Rollout 2 of Project NestDOR on September 8, 2020. Because of this Accounting CS will hold all Indiana returns sent to us and begin transmitting them to the Indiana DOR once their system is ready.

08/26/20 Payroll State Tax Forms 2020.2.4 Fixed 10/15/20 2020.3.0 North Carolina NCUI-101 Internet file shows incorrect EIN when starting with a zero

The North Carolina NC-101 internet file is dropping the leading zero of EIN numbers that start with a zero.

08/20/20 Platform All N/A Notice 08/20/20 N/A Ideas Community posts will not be migrated to Idea Incubator

Due to the format changes between the Ideas Community and Idea Incubator platforms, most of the Ideas Community ideas were not migrated to the Idea Incubator. Generally speaking, most products brought over the top 10 ideas from their respective Ideas Community. Outside of that, ideas submitted under the Ideas Communities have been archived for the Product Team to review as needed.

As part of our stronger focus on our customers, your input and expectation for implementation, the Idea Incubator will do a better job of letting you know when we are not able to implement a submission and help us collectively to select and prioritize the best submissions for implementation moving forward.

As of Friday, August 21st, ideas submitted under the Ideas Community will no longer be available for public viewing. We apologize for any inconvenience and encourage you to share anything that you feel is missing on the Idea Incubator as a result of the migration.

08/10/20 Payroll Tax Calculation N/A Notice 08/10/20 N/A President Trump’s Executive Order

Thomson Reuters is aware of the recent executive order, issued by President Trump on August 8, 2020. The order defers payroll tax obligations to the end of 2020 in response to the ongoing COVID-19 pandemic. We are currently evaluating the order and are waiting for further guidance to be issued from the Department of the Treasury.

For the most up-to-date information on all COVID-19 changes made to Accounting CS, please see Accounting CS Coronavirus response – updates and resources.

08/06/20 Payroll State Tax Forms 2020.2.4 Verified 08/06/20 TBD Internet file for the NJ-927/NJ-927-W is not filling out the GIT overpayment setting correctly

The Internet file for New Jersey's SIT and SUI form NJ-927/NJ-927-W is not filling out overpayment setting correctly based on the NJ Additional Information Overpayment option.

The file is putting an "R" for refund when Credit is selected in Additional Information. And vice-versa, putting a "C" for credit when Refund is selected in Additional Information.


Reprocess the client selecting the opposite Overpayment setting. For example, if a Refund is wanted, instead select Credit in Additional Information, process the form, and then set it back to Refund.

08/06/20 Payroll Enter Batch 2020.2.2 Verified 08/06/20 TBD Client Access users receive an error when entering a batch payroll in some situations

Client Access users setup for Payroll with Setup and Time Entry only marked may receive an error when attempting to save a payroll through Enter Batch. One situation we have seen this occur is if the client selects DNP on some employees and suspends the batch. After pulling up the suspended batch and trying to save the error occurs.

ERROR: System.Data.DeletedRowInaccessibleException: Deleted row information cannot be accessed through the row.

at System.Data.DataRow.GetDefaultRecord()

at System.Data.DataRow.get_Item(String columnName)

at CS.Accounting.Business.CheckEntry.BatchPayrollCreatorCore.CreateClientAccessNotification()

at CS.Accounting.Business.CheckEntry.BatchPayrollCreatorCore.SaveData(ReasonForSave reason, Nullable`1 clientCheckBook)

at CS.Accounting.PresentationModel.CheckEntry.CheckPayrollProcess.BatchPayrollCreator.SaveAndResetBatchPayroll(ReasonForSave reason)

at CS.Accounting.PresentationModel.CheckEntry.CheckPayrollProcess.BatchPayrollCreator.ManageSave()

at CS.Accounting.PresentationModel.CheckEntry.CheckPayrollProcess.BatchPayrollCreator.ViewEnterButtonClickedHandler(Object sender, EventArgs e)

08/06/20 Payroll Tax 2020.2.2 Fixed 10/15/20 2020.3.0 Pennsylvania Lehigh Township LST Tax being collected by incorrect tax agent

The Pennsylvania Lehigh Township LST Tax should be collected by Keystone Collection Group but is currently being associated with Northhampton Area instead.

07/29/20 Platform Virtual Office/Right Networks All Notice 07/29/20 Notice Changes with Right Networks

You may have recently received an email from Right Networks about discontinuing the Thomson channel. We have spoken with Right Networks and the message was sent in error. Right Networks will still work through Virtual Office after 09/01/2020. The change that is happening is how you are being billed for Right Networks access. Instead of being billed for the service through Thomson Reuters, you will be invoiced directly from Right Networks. We are still working on the specifics, so please refer back to this notice periodically. You could also contact Right Networks to work out the specifics about your account.

07/24/20 Platform Idea Incubator ALL Notice 07/24/20 N/A Certificate Error when Logging into the Idea Incubator

We are receiving reports of the following error when signing into the Idea Incubator:

Single Sign on Failure: SAML response missing X.509 Certificate

To correct this issue, please use the following link for the Idea Incubator: You can also refresh the page, but you may need to enter your credentials again.

07/14/20 Payroll Time Rack 2020.1.4 Verified 07/14/20 TBD Time-based accruable benefits are no longer pushing changes to Time Rack

Time-based accruable benefits (i.e. - Per month, Per quarter, Per calendar year, or Anniversary) are no longer pushing changes to Time Rack. The changes are also not being pushed when a balance reset occurs and the employee's beginning balances are updated.


Make a minor change to the employee(s) or print payroll checks to get the updated balances to flow over to Time Rack.

05/26/20 Platform QB Import/Export 2020.1.4 FYI 05/26/20 2020.1.4 Update to QuickBooks with v. 2020.1.4

With the v. 2020.1.4 update we have made some fixes for the integration with QuickBooks.

The following client-specific scripts should NO longer be used. 

  • Delete QuickBooks Account Mappings For Unexpected Number of Account Rows Error
  • Delete QuickBooks Accounts Causing Bidirectional Error
Specifically, we have fixed some mapping issues and we also made the 'Clear Mapping' button behavior more robust, like what that first script was doing. So if an error occurs that requires the Chart of Accounts mappings to be cleared, the buttons on the mapping pages should suffice. Also, we added the 'Clear Mapping' button into the QuickBooks Online Export process, which did not have the button before. Because we have the button for both directions now, the QBO Import option to clear mappings is specific to import only, and the QBO Export option to clear mappings is specific to export only. If there is a time where the mappings need to be cleared in both directions to truly start fresh, just make sure to use both buttons – the one within the import process and the one within the export process.
05/01/20 Payroll Employee Self-Service 2019.4.6 Verified 05/01/20 TBD Error may occur when importing W-4 changes with a batch of payroll checks

An error may occur when importing a batch of payroll if an edit is made to an employee to use the "Use 2020 (or newer)" W-4 checkbox.

Workaround: Go to Setup > Employees first and accept the W-4 changes before importing the batch into Enter Batch Payroll.


Invalid employee W4 data.

Exception Properties:

ParamName: null

Stack Trace:

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.FederalW4Processing(CsiCalculationItem calcObj, DataRow eW4Row)

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.InitializeCalcObjectWithTaxItemData(DataRow dr, DataRow clientTaxItemRow, DataRow employeeRow, Int32 workLocation, DataRow pbtxRow)

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.SetupTaxCalculationObjects()

at CreativeSolutions.Sbpr.CalculationEngine.PayrollCheckManager.CreatePayrollCheck(CreatePayrollCheckParams createPayrollCheckParams)

05/01/20 Payroll State Tax Forms 2020.1.2 Notice 05/01/20 TBD Electronic filing option for Jackson, MI JW-3 form

The city of Jackson, MI will be requiring electronic filing of the JW-3 form; however, they are accepting paper copies of the form this year. The electronic filing capability will be added to the program on a future update.

05/01/20 Payroll Electronic Filing 2019.4.2 Verified 05/01/20 TBD 'Object reference not set to an instance of an object' error when electronically processing a 943/94x

The error can occur if there is an override on the form to make it a final return. If this is not a final return, remove the override. If this is a final return, fill in the Final Statement information found in Setup > Clients > Payroll Taxes > 94x Additional Information.


Object reference not set to an instance of an object.


Stack Trace:

at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)

at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)

at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)

at CreativeSolutions.Sbpr.TaxProcessing.Print.CfoSynchronizationContextManager.Invoke(Action action)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintClientForms(PrintFormsClientModel printFormsClientModel, FormPrintingContext formPrintingContext, DataSet employeeAmountDataSet)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintThread(FormPrintingContext formPrintingContext)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.<>c__DisplayClass1_1. b__6(ReportProgress reportProgress)

at CreativeSolutions.Common.Controls.ThreadTools.<>c__DisplayClass2_0. b__1(Object )

at CreativeSolutions.Common.Controls.ThreadTools.CallWithModalBusyIndicator(Action`1 operation, Action cancel, Form owner, Int32 initialDelay, String busyStatusMessage)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.DoPrintOrPreview(FormPrintingContext formPrintingContext, IDialogPrompter dialogPrompter, Action refreshProcessedStatus)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsPresenter.view_PrintOrPreviewClicked(Object sender, PrintOrPreviewFormsClickedEventArgs e)

at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsView.printButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

04/23/20 Payroll Event Tracking 2019.4.0 Verified 04/23/20 TBD Changes to employee Federal W-4 information are being logged twice in Event Tracking in certain situations

When changes are made to an employee's Federal W-4 fields, in some situations the event monitor is logging two events. One event will show the 2019 field being changed to the new value and the second event will show the 2020 field being changed to the new value, but only one of the fields was actually changed.

04/23/20 Payroll Tax Calculation 2019.4.0 Verified 04/23/20 TBD Employer FLI (DC, MA & WA) Tax calculations are incorrect in certain situations

When the "Do not combine state unemployment" checkbox is unmarked in Setup > Clients > Payroll Taxes tab and the client has business locations in multiple states with primary location in Massachusetts, Washington D.C. or Washington the wages in the other location are not currently included in subject wages or gross subject wages for the primary locations Employer FLI.

04/10/20 Payroll Payroll Tax Forms N/A Notice 04/10/20 NOTICE Form 7200

There are no plans to add this form into the system currently, but development would like us to track the amount of firms asking for it. Please add firms requesting this form to ADO 1792151

03/23/20 Payroll Payroll N/A Notice 05/01/20 NOTICE The Families First Coronavirus Response Act

The U.S. Treasury, IRS, and U.S. Dept of Labor has communicated guidance on the Families First Coronavirus Response Act, which provides Coronavirus-related paid leave for workers and tax credits for small and midsize businesses to recover Coronavirus-related leave costs. For more specific information about this Act, refer to the March 20, 2020 IRS IR-2020-57 News Release.

03/26/20 Payroll Payroll Items 2019.3.4 Verified 03/26/20 TBD Special type 401k deduction items going over the limit in certain situations

When multiple special type 401k deductions items are used if one is no longer marked as active or has a YTD amount with a rate set to zero the annual limit is not being observed on the combined deduction total.

03/23/20 All All ALL Verified 03/23/20 N/A Communication & Posting Delay
We are currently experiencing delays with emails and email notifications being sent for CS Professional Suite, Onvio and GoFileRoom AdvanceFlow (including creation of portals, posting documents to portals, and eSigantures). You may see a delay of 4 hours receiving backlogged notifications. We are diligently investigating the issue to have it resolved as quickly as possible.
03/16/20 Platform Authenication ALL In Progress 03/16/20 In Progress "An Error occurred with your request. Please try again" message when resetting your password
We have identified an issue where resetting your password through the CS Professional Suite software results in the error message "An Error occurred with your request. Please try again". We are working on getting an update pushed out to fix this issue. In the meantime, if you come across this issue, please follow the steps under the section "Updating your Thomson Reuters ID password" in the following Help & How To Center article Password Reset
01/20/20 Payroll Tax Forms 2019.4.0 Notice 01/20/20 TBD Form 1099-NEC information

Effective in 2020, the IRS requires that non-employee compensation be reported on the new Form 1099-NEC instead of on Form 1099-MISC. Accordingly, we are taking actions to provide support for the new Form 1099-NEC.

  • We will release Form 1099-NEC in a future update. Currently, the IRS has published only a draft version of the form.
  • You can now select 1099-NEC in the Form Selection grid in the 1099 Properties tab of the Setup > Vendors screen for a vendor that is specified as a 1099 Recipient.
  • You can now select Form 1099-NEC as the 1099 type in the Actions > Enter Transactions screen when you enter a check for a vendor that is specified as a 1099 Recipient.
  • Transactions for independent contractor employees dated on or after January 1, 2020, will automatically be reported to the appropriate boxes on Form 1099-NEC rather than on Form 1099-MISC.

This information is copied directly from the User Bulletin for version 2019.4.0

12/18/19 Payroll Accruable Benefits 2019.2.2 Verified 03/12/19 TBD Accruable benefit beginning balances are reset to zero unexpectedly in certain circumstances

Accruable benefit beginning balances are reset to zero unexpectedly in certain circumstances. An example is if one finalizes (prints/marks as handwritten) a payroll check for the employee where the period end date of the new check is not the latest period end date used by that employee (meaning they have at least one other check already entered that used a period end date that is later than the current check's period end date). Another example of this could happen if a new payroll check is entered for a period end date that is before a monthly accrual for the current period already happened (e.g. Monthly accrual happens on December 1st but now a November 30th check is being entered).

Update: This issue was partially fixed on the v. 2019.4.1. If a payroll check is entered with a period end date that is not the latest, the accruable benefit beginning balances are no longer reset to zero.

We are working on resolving this issue on a future update. If a payroll checks is entered that uses a period end date that is in a future benefit year, that may cause the program to advance the accruable benefit year as soon as the check is entered as unprinted. It does not wait for the check to be printed/finalized.

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