Accounting CS / Workpapers CS: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis








Important! End of support for Windows 7

In January 2020, Microsoft will end support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, Accounting CS will no longer be supported on Windows 7 as of January 14, 2020. We strongly recommend that you upgrade your workstations to a supported operating system soon. For more information, see End of support for Windows 7 in our Help & How-To Center.

10/07/19 Multi-Factor Authentication All Notice In Progress 10/14/19 In Progress Multi-Factor Authentication Issue

Currently there is a mutli-factor authentication issue where some customers are receiving a 500 error when accessing multi-factor authentication on the website. Also, when clicking on the "My Profile" section, you may get an "Unable to verify profile" error message. We are investigating the issue and are working diligently to resolve the errors.

10/15/19 UPDATE Platform Analysts are planning an update on 10/17/19 to resolve this issue. Please refer back to this Alert and TFS 1761334
09/17/19 Payroll E-Filing N/A Notice 09/17/19 N/A Individual client PIN phaseout for Form 94x

We are phasing out the Form 94x individual client PIN filing method, starting with the v. 2019.2.0 release of Accounting CS.

We strongly recommend that you register as a reporting agent as soon as possible to avoid any delays in electronically filing your clients' 94x returns.

For now, you can still file as an electronic return originator (ERO) using individual client PINs for clients who already have a PIN assigned to them by the IRS. Be aware that the IRS may contact you about using this filing method. In a future release, we will remove this filing method entirely.

Note: As of the 2019.2.0 release of Accounting CS, you can no longer transmit 94x client PIN enrollment files in the Actions > Enroll 94X Client PIN screen. If you're using an older version of Accounting CS and transmit an enrollment file, CS Connect will reject the file.

10/30/19 Payroll W-4 Notice Notice 10/30/19 NOTICE 2020 W-4 Changes

Important! Please be aware that the 2020 Federal Withholding W-4 form will be different than past years. Accounting CS will be able to accommodate those differences in a future update that will be released before the end of 2019.

10/22/19 Accounting QuickBooks Integration 2019.3.2 Verified 10/22/19 TBD Payroll checks using classes in QuickBooks are posting to the core accounts in Accounting CS

Payroll checks in QuickBooks that use classes are importing into Accounting CS; however, they are posting to the core accounts instead of the segmented accounts.

10/22/19 Payroll Tax Calculation 2019.3.2 Verified 10/22/19 TBD Kansas employees are not having taxes withheld with Married, but withhold at a higher single rate filing status

Employees in Kansas are not seeing taxes calculate when they have the filing status of "Married, but withhold at a higher single rate". As a workaround, change the filing status to "Single".

10/09/19 Platform CS Connect 2019.3.2 Notice 10/09/19 2019.3.2 Release of v. 2019.3.2 update of Accounting CS

The v. 2019.3.2 update of Accounting CS is tentatively scheduled for release via CS Connect on Thursday, October 17th.   It will be installed to Virtual Office on the night of Wednesday, October 16th.

10/09/19 Payroll State Tax Forms 2019.3.1 Fixed 10/17/19 2019.3.2 Kentucky SCUF rate is not included in UI-3 internet file

For the internet file of Kentucky form UI-3, the SCUF rate and amount are not being included.

10/07/19 Platform QuickBooks Import 2019.3.1 Fixed 10/17/19 2019.3.2 QuickBooks transactions are importing as journal entries

Different types of transactions in QuickBooks (e.g. vendor checks, payroll checks, deposits) are importing into Accounting CS as journal entries instead of their native transaction types.

10/03/19 Payroll Tax Calculation 2019.3.0 Fixed 10/17/19 2019.3.2 State withholding not calculating when "Work only" Multi-state withholding setting

State income tax withholding may not calculate on employees who both live and work in the same state and whose Multi-state withholding setting (Setup > Employees > Payroll Taxes tab) is set to "Work only".

Workaround: Change the Multi-state withholding setting to "Automatic".

09/27/19 Payroll Tax Calculation 2019.3.0 Fixed 10/17/19 2019.3.2 No taxes are calculating for checks of employees in Puerto Rico

Payroll checks for employees with a resident address in Puerto Rico are not calculating any taxes.

Workaround: Go to Edit > Options in either Enter Batch Payroll or Enter Transactions to mark the option "Display taxes with zero wages and amounts" in order to manually enter the tax amounts.

There is a script we can give a firm to fix this issue if needed, before the update comes out. If the script is needed, please reach out to Rose Perkins.

TFS 1756748

09/26/19 Payroll Entering Payroll Checks 2019.3.0 Fixed 09/30/19 2019.3.1 An error may occur when entering payroll checks for clients in MA or WA

An error may occur when entering a payroll check in Enter Transactions or Enter Batch Payroll for a client with a work location in Massachusetts or Washington. The current workaround is to go to Setup > Clients > Payroll Taxes tab and exempt the client from MA FLI and/or WA FLI taxes.

Example errors:


"Could not load file or assembly 'System.ValueTuple, Version=, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51' or one of its dependencies. The system cannot find the file specified."

"Unable to enter data value. Exception has been thrown by the target of an invocation"


09/26/19 Platform Reports 2019.3.0 Fixed 09/30/19 2019.3.1 Error when clicking on Print Reports: The given key was not present in the dictionary

An error may occur when entering the Print Reports screen. The error appears for staff who may not have security rights to a report within a profile he/she is selecting; however, anyone with rights (ADMIN staff) should be able to print the report(s). In addition, a staff person who is receiving this error can also print the reports through File > Report Designer as a workaround.


The given key was not present in the dictionary.


Stack Trace:

at System.Collections.Generic.Dictionary`2.get_Item(TKey key)

at CS.Accounting.Reports.UI.PrintPreviewSelection.ReportingControl.LoadAvailableProfilesAndPopulateTree(TreeNodesCollection treeNodes)

at CS.Accounting.Reports.UI.PrintPreviewSelection.ReportingControl.LoadAvailableReportsAndProfiles()

at CS.Accounting.Reports.UI.PrintPreviewSelection.ReportingControl.InitializeReportsAndProfiles()

at CS.Accounting.Reports.UI.PrintPreviewSelection.ReportingControl.OnActivated()

at CS.Accounting.Reports.UI.PrintPreviewSelection.ReportSelectionWorkItem.OnActivated()

at Microsoft.Practices.CompositeUI.WorkItem.FireStatusEvents()

at Microsoft.Practices.CompositeUI.WorkItem.ChangeStatus(WorkItemStatus newStatus)

at CreativeSolutions.Common.Controls.CommonShell.MainMenuController.CreateOrActivateWorkItem(Type workItemType, WorkItem workItemInstance, WorkItem parentWorkItem, Boolean saveIfPossible, Nullable`1 excludeFromWorkItemManagement)

at CreativeSolutions.Common.Controls.CommonShell.MainMenuController.CreateOrActivateWorkItem[TWorkItem](TWorkItem workItem, WorkItem parentWorkItem, Boolean saveIfPossible)

at CreativeSolutions.Common.Controls.CommonShell.MainMenuController.CreateWorkItem[TWorkItem]()

at CS.Accounting.Reports.UI.ReportDesignerModuleInit.OnFileReports(Object sender, EventArgs args)

08/26/19 Payroll State Tax Forms 2019.2.2 Verified 09/06/19 TBD Monroe, Ohio payment form needs updated address

The correct address is PO Box 629, Monroe, OH 45050 and will be updated on a future release.

08/17/19 Payroll State Tax Forms 2019.2.2 Verified 08/26/19 TBD Washington PFML Internet file is dropping the leading zeros from employee SSN

The state may reject the internet file with an error regarding an invalid social security number.

Workaround: These files can be manually edited in Notepad to add back the zero and remove the space. This is in the S record, position 2-10.

08/26/19 Payroll Tax Calculation 2019.2.2 Verified 08/26/19 TBD Colorado SIT may not calculate in certain situations

Colorado state withholding may not calculate when based on the employee's resident address.

07/10/19 Payroll Payroll Data Entry 2019.2.1 Verified 08/26/19 TBD Pre-tax deduction warning dialog does not appear in certain cases

The dialog warning that pre-tax deductions exceed wages in a location/department doesn't pop up when the pre-tax deduction is setup without a special type and is marked exempt to ALL taxes. This can happen in Enter Transactions or Enter Batch Payroll.

08/13/19 Payroll Accruable Benefits 2019.2.2 Verified 08/22/19 TBD Beginning balances of Accruable Benefit items zeroed out upon printing payroll checks in specific scenarios.

In some situations the system is zeroing out the beginning balance for all accruable benefit items used by an employee when a payroll check is finalized (printed/marked as handwritten) that has a period end date that comes before the activation date of the accruable benefit item.

07/08/19 Payroll Electronic Filing 2019.2.0 Verified 08/22/19 TBD Enroll > Reporting Agent Authorization: filtering by a single client shows taxpayer contacts from all clients

This happens when filtered to a single client. If the filter includes 2 or more clients, then the dropdown field will be accurate.

07/11/19 Payroll Enter Batch Payroll 2019.2.1 Fixed 09/26/19 2019.3.0 Reprocess Last Payroll is advancing pay period for checks

If reprocessing a payroll batch, it is moving the pay date to the next date on the payroll schedule instead of using the original one.

05/03/19 Payroll State Tax Calculation 2019.1.2 Verified 06/12/19 TBD Missouri SIT calculates different amounts depending on primary location

The Missouri state withholding tax calculation can give different results when the primary location is changed in some scenarios.

04/29/19 Payroll Compliance State Tax Forms 2019.1.1 Verified 04/29/19 TBD Pulaski County KY tax calculation

If you work within the city limits of Somerset, you pay .6% city tax and .8 county tax. If you do not work within the city limits, then you pay a full 1% county tax. If an employee works both within the city limits and outside the city limits on the same check. The program calculates all the hours at .8% instead of splitting the calculation between the two locations. We are looking to resolve this shortly.

04/29/19 Platform Spreadsheet Import 2019.1.1 Verified 04/29/19 TBD Employee Spreadsheet for Enter Transactions: Import balances can clear all deduction amounts

When you import an Employee spreadsheet with balances and you wanted to/need to modify a GL account for the pay item or deduction it will clear all deduction amounts to 0, or to what ever standard rate you have setup.

04/08/19 Payroll Compliance Setup 2019.1.0 Verified 04/08/19 TBD When adding an Employee, if you do not have access to the Personal tab it causes an error

When ever you try to add an Employee, and you do not have access to the Personal Tab it causes a crash with error:

ERROR: System.ArgumentException: The smartpart is not present in the workspace.

at Microsoft.Practices.CompositeUI.SmartParts.Workspace`2.ThrowIfSmartPartNotShownPreviously(TSmartPart smartPart)

at Microsoft.Practices.CompositeUI.SmartParts.Workspace`2.Activate(Object smartPart)

at Microsoft.Practices.CompositeUI.WinForms.TabWorkspace.Activate(Object smartPart)

at CS.Accounting.PresentationModel.EmployeeSetup.Personal.PersonalPresenter.OnSaving(Object sender, CancelEventArgs e)

Workaround: 1.Go to the Setup > Firm Information > Firm screen.

2.Click on the Preferences tab.

3.Make sure you do not have either of the following options marked:

◦Require Hire date

◦Require Birth date if active retirement plan deduction

If you still want to require the Hire date or the Birth date, then the only other workaround would be to give the Staff members rights to the Personal tab so they can enter in the required fields.

We are diligently working on this error.

03/26/19 Platform Login 2019.1.1 Notice 03/26/19 TBD New 120 day login rule

If users do not log in for 120 days they will be prompted for their password. Therefore, it is important to remind people to log in.

03/25/19 Payroll Setup 2018.4.6 Verified 03/25/19 TBD Box 12 in Setup | Payroll items is not saving

In some situations, when double-clicking on a deduction item that has the Box 12 code checkbox selected, the screen will show that the box is not selected and no code is selected when both should have values.

02/22/19 Payroll Compliance 1099 2018.4.6 Verified 02/22/19 TBD 1099 changes are not being honored after previewing a 1099 form

In Edit Payroll Tax Forms, select more then one 1099, and make some overrides, then switch over to the client data tab. When you go back to the recipient tab the options you had marked previously will be gone. Also, when previewing they won't be displayed.

Workaround: Go back to the recipient data tab and unmark again and then it will display correctly on the Copy A tab

01/28/19 Payroll Compliance State Tax Forms 2018.4.4 Verified 01/28/19 TBD Louisiana L-3 Annual SIT form is not footing

On the LA L-3 form Page 1 shows four quarterly amounts which are correct but the total does not add up correctly

Workaround: Go into Actions | Edit Payroll Tax Forms and click the Employee Data tab, then override the values for each employee to match correctly to the total

01/09/19 Payroll Compliance 1099 2018.4.3 Verified 01/23/19 TBD "Not Responding" while processing 1099's

We have had reports of 1099's and W2's being slow to process inside Edit Payroll Tax Forms. We are researching this issue at this point.

01/10/19 Payroll Compliance 1099 2018.4.3 Verified 01/23/19 TBD Edit Payroll Tax Forms experiencing an error during 1099 data entry

When working with a 1099-MISC form in Edit Payroll Tax forms, if the date is deleted in the signature area of the Client Data tab, the program seems to freeze -- buttons can be selected on the navigation pane and the "Additional info" button can be pressed, but nothing will happen. You must go back in and enter the date, if you want to suppress the date you must use the additional info button to suppress the date.

Per dev notes:

Teeple, Jeremy (Tax)commented 2 hours ago

This is not locking the program. This is just requiring a date to be entered. You will see that the cursor stays in that field after you delete the date. If you click back in that field and enter a date it will let you click off the field. We will update on a future release to allow a blank field to be entered. The proper way to suppress the date is to mark the option in additional information. This way the user does not need to make this override every year.

TFS 1595381

07/09/18 Platform SQL Version 2018.2.0 Notice 07/09/18


Support for Microsoft SQL Server 2008 and 2008 R2 is ending

On July 9th, 2019 Microsoft discontinued extended support of Microsoft SQL Server 2008 and 2008 R2.

For more details, see the Discontinued support for Microsoft SQL Server 2008 help article.

12/21/18 Payroll Enter Batch Payroll 2018.4.0 Verified 01/02/19 TBD On Demand Payroll Checks: GL accounts assigned to inactive payroll checks are not being used in some situations

If you enter an On-Demand batch for an employee and select a pay item that has never been active on the employee, the program will not use the GL account that is assigned to that pay item the first time you enter an On-Demand batch. It works fine if you enter a second On-Demand batch, but the first time you enter one it uses the undistributed GL account.

12/07/18 Payroll Spreadsheet Import 2018.3.4 Verified 01/02/19 TBD Handwritten Batch Payroll Checks: Unknown location or department error when importing spreadsheet in certain scenarios

When attempting to import a spreadsheet on the Actions > Enter Batch Handwritten Payroll Checks screen, an error may occur stating "Unknown Location or Department of pay Item ". It's happening to employees that have two locations where only 1 location has a department assigned.

Workaround: Assign a department to both locations or delete the second location if it is not needed.

10/18/18 Payroll Tax Calculation 2018.3.1 Verified 10/19/18 TBD Possible incorrect CO OPT calculation

In some situations, an incorrect Colorado OPT tax amount could calculate when entering a check in Enter Batch Payroll set to an annual pay frequency.

10/16/18 Payroll Payroll Schedules 2018.3.0 Verified 10/16/18 TBD Payroll Schedules: Marking the option to 'Adjust check date for non-business days' may cause an error

On the Setup / Clients / Payroll Information tab if you setup a Payroll Schedule with the option marked to ‘Adjust check date for non-business days’ you may receive an error referencing, 'The result is out of the supported range for this calendar.’ 

Workaround: Setup up the payroll schedule, but do NOT mark the checkbox option to 'Adjust the check date for non-business days.' Create the schedule, save the changes, and then edit the schedule to mark the checkbox. Then edit one of the dates, click the Update button, change the date back to the original date, and then click Update again. 

09/04/18 Payroll Payroll 2018.2.2 Verified 09/10/18 TBD Enter Batch Payroll is not reflecting Prenote changes

When you start a batch in the "Enter Batch Payroll" screen with one employee in "Waiting" status for Direct Deposit, and you update the status in the Process Direct Deposit > Prenote Screen, it does not update or refresh the employees status when returning to Enter Batch Payroll.


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