Accounting CS / Workpapers CS: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Reported Date Service Category Reported Version Status Modified Date Fixed Version Synopsis
06/29/20 Payroll Tax Calculation 2020.2.0 Fixed 07/08/20 2020.2.2 Incorrect Calculation of Fica-Medicare

Under certain circumstances, such as overriding deduction amounts on payroll checks, Fica-Medicare may calculate incorrectly.

ADO 1797081 and ADO 1797139 This is tentatively scheduled for release on Wednesday, July 8th and applied to Virtual Office the night of Tuesday, July 7th.

06/26/20 Accounting Reports 2020.2.0 Fixed 07/02/20 2020.2.1 Financial statements may show incorrect information or an incorrect format

Existing financial statements may show incorrect amounts or show incorrect formatting after applying the latest update of 2020.2.0.

ADO 1796998 Beginning Tuesday 6/30, this issue is already fixed for VO firms. For local/desktop firms, this issue will be fixed in the upcoming update, v. 2020.2.1, tentatively scheduled for Thursday 7/2.

06/02/20 Platform CS Connect 2020.2.0 Notice 06/24/20 2020.2.0 Release of v. 2020.2.1 update of Accounting CS

The v. 2020.2.1 update of Accounting CS/Workpapers CS is tentatively scheduled for release on Thursday, July 2nd. It will be applied to Virtual Office the night of Wednesday, July 1st.

05/06/20 Payroll State Tax Form 2020.1.3 Fixed 06/29/20 2020.2.0 Error with NJ-927 Internet File

The NJ-927 internet file may be rejected by the New Jersey Division of Revenue due to an error of 'DOL balance due missing or contains a calculation error.'

To resolve this issue:

1. Use the web fill-in form available on the state's website.


2. Open the internet file in Notepad and modify the file as such:

a. Browse to where the internet file is created.

b. Open the text file in Notepad.

c. In Notepad choose Format and unmark Word Wrap.

d. In the text file locate the client record which begins with"0900".

e. On the client record locate positions 855-868 and cut the information.

f. Paste the information starting at position 827.

g. Follow these steps for all client records in the text file.

h. Choose File / Save As and save the text file with a new name.

i. Upload the new internet file with the changes to the state.

05/26/20 Platform QB Import/Export 2020.1.4 FYI 05/26/20 2020.1.4 Update to QuickBooks with v. 2020.1.4

With the v. 2020.1.4 update we have made some fixes for the integration with QuickBooks.

The following client-specific scripts should NO longer be used. 

  • Delete QuickBooks Account Mappings For Unexpected Number of Account Rows Error
  • Delete QuickBooks Accounts Causing Bidirectional Error
Specifically, we have fixed some mapping issues and we also made the 'Clear Mapping' button behavior more robust, like what that first script was doing. So if an error occurs that requires the Chart of Accounts mappings to be cleared, the buttons on the mapping pages should suffice. Also, we added the 'Clear Mapping' button into the QuickBooks Online Export process, which did not have the button before. Because we have the button for both directions now, the QBO Import option to clear mappings is specific to import only, and the QBO Export option to clear mappings is specific to export only. If there is a time where the mappings need to be cleared in both directions to truly start fresh, just make sure to use both buttons – the one within the import process and the one within the export process.
05/04/20 Payroll Tax Calculation 2019.4.6 Verified 05/04/20 TBD Multi-State Calculation issue for MO Residents working in IL

Some people may experience tax calculation issues where the SIT is not calculating for MO Residents working in IL. The appropriate parties are working on this.

05/01/20 Payroll Employee Self-Service 2019.4.6 Verified 05/01/20 TBD Error may occur when importing W-4 changes with a batch of payroll checks

An error may occur when importing a batch of payroll if an edit is made to an employee to use the "Use 2020 (or newer)" W-4 checkbox.

Workaround: Go to Setup > Employees first and accept the W-4 changes before importing the batch into Enter Batch Payroll.


Invalid employee W4 data.

Exception Properties:

ParamName: null

Stack Trace:

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.FederalW4Processing(CsiCalculationItem calcObj, DataRow eW4Row)

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.InitializeCalcObjectWithTaxItemData(DataRow dr, DataRow clientTaxItemRow, DataRow employeeRow, Int32 workLocation, DataRow pbtxRow)

at CreativeSolutions.Sbpr.CalculationEngine.PayrollTaxItemManager.SetupTaxCalculationObjects()

at CreativeSolutions.Sbpr.CalculationEngine.PayrollCheckManager.CreatePayrollCheck(CreatePayrollCheckParams createPayrollCheckParams)

05/01/20 Payroll State Tax Forms 2019.4.2 Fixed 06/29/20 2020.2.0 Kansas KW-3E form shows an incorrect due date

The Kansas KW-3E form should show a due date of 1/31 instead of 2/28.

05/01/20 Payroll State Tax Forms 2020.1.2 Notice 05/01/20 TBD Electronic filing option for Jackson, MI JW-3 form

The city of Jackson, MI will be requiring electronic filing of the JW-3 form; however, they are accepting paper copies of the form this year. The electronic filing capability will be added to the program on a future update.

05/01/20 Payroll Electronic Filing 2019.4.2 Verified 05/01/20 TBD 'Object reference not set to an instance of an object' error when electronically processing a 943/94x

The error can occur if there is an override on the form to make it a final return. If this is not a final return, remove the override. If this is a final return, fill in the Final Statement information found in Setup > Clients > Payroll Taxes > 94x Additional Information.


Object reference not set to an instance of an object.


Stack Trace:

at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)

at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)

at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)

at CreativeSolutions.Sbpr.TaxProcessing.Print.CfoSynchronizationContextManager.Invoke(Action action)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintClientForms(PrintFormsClientModel printFormsClientModel, FormPrintingContext formPrintingContext, DataSet employeeAmountDataSet)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.PrintThread(FormPrintingContext formPrintingContext)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.<>c__DisplayClass1_1. b__6(ReportProgress reportProgress)

at CreativeSolutions.Common.Controls.ThreadTools.<>c__DisplayClass2_0. b__1(Object )

at CreativeSolutions.Common.Controls.ThreadTools.CallWithModalBusyIndicator(Action`1 operation, Action cancel, Form owner, Int32 initialDelay, String busyStatusMessage)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintForms.DoPrintOrPreview(FormPrintingContext formPrintingContext, IDialogPrompter dialogPrompter, Action refreshProcessedStatus)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsPresenter.view_PrintOrPreviewClicked(Object sender, PrintOrPreviewFormsClickedEventArgs e)

at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

at CreativeSolutions.Sbpr.TaxProcessing.Print.PrintFormsView.printButton_Click(Object sender, EventArgs e)

at System.Windows.Forms.Control.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnClick(EventArgs e)

at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ButtonBase.WndProc(Message& m)

at System.Windows.Forms.Button.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

04/23/20 Payroll Event Tracking 2019.4.0 Verified 04/23/20 TBD Changes to employee Federal W-4 information are being logged twice in Event Tracking in certain situations

When changes are made to an employee's Federal W-4 fields, in some situations the event monitor is logging two events. One event will show the 2019 field being changed to the new value and the second event will show the 2020 field being changed to the new value, but only one of the fields was actually changed.

04/23/20 Payroll Tax Calculation 2019.4.0 Verified 04/23/20 TBD Employer FLI (DC, MA & WA) Tax calculations are incorrect in certain situations

When the "Do not combine state unemployment" checkbox is unmarked in Setup > Clients > Payroll Taxes tab and the client has business locations in multiple states with primary location in Massachusetts, Washington D.C. or Washington the wages in the other location are not currently included in subject wages or gross subject wages for the primary locations Employer FLI.

04/20/20 Payroll Payroll 2020.1.1 Notice 04/20/20 NOTICE QuickBooks Import: Mapping the new 'National Paid Leave Credit' Tax Item on first import
With recent changes due to COVID/Families First Act, some users are running into issue with importing client data from QuickBooks and unable to map the 'National Paid Leave Credit' tax item from QuickBooks to anything in Accounting CS. The solution to this is to map it to the ERFICA-MED Tax Item.
04/10/20 Payroll Payroll Tax Forms N/A Notice 04/10/20 NOTICE Form 7200

There are no plans to add this form into the system currently, but development would like us to track the amount of firms asking for it. Please add firms requesting this form to ADO 1792151

04/09/20 Payroll State Tax Forms 2020.1.1 Fixed 06/29/20 2020.2.0 Illinois IL-941 needs to include Schedule P even with no wages reported

The Schedule P is not being attached to the IL-941 e-file when there are no wages. This is a change in requirement starting in 2020 and will be addressed in a future update.

Workaround: These returns can be filed online using

03/23/20 Payroll Payroll N/A Notice 05/01/20 NOTICE The Families First Coronavirus Response Act

The U.S. Treasury, IRS, and U.S. Dept of Labor has communicated guidance on the Families First Coronavirus Response Act, which provides Coronavirus-related paid leave for workers and tax credits for small and midsize businesses to recover Coronavirus-related leave costs. For more specific information about this Act, refer to the March 20, 2020 IRS IR-2020-57 News Release.

03/26/20 Payroll Payroll Tax Forms 2019.4.0 Verified 03/26/20 TBD 1099-Misc Copy B/2 states no forms to print when using Paper as the method

If you have Paper chosen as the Recipient copy within Print Options, the 1099-Misc Copy B/2 will show this filing method, but you will receive a message "there were no 1099s to print!" when trying to process the form.

The 1099-Misc Copy B/2 must be printed using pressure seal. Once you select Pressure Seal for the Filing Method you are able to process the form.

03/26/20 Payroll Payroll Items 2019.3.4 Verified 03/26/20 TBD Special type 401k deduction items going over the limit in certain situations

When multiple special type 401k deductions items are used if one is no longer marked as active or has a YTD amount with a rate set to zero the annual limit is not being observed on the combined deduction total.

03/23/20 All All ALL Verified 03/23/20 N/A Communication & Posting Delay
We are currently experiencing delays with emails and email notifications being sent for CS Professional Suite, Onvio and GoFileRoom AdvanceFlow (including creation of portals, posting documents to portals, and eSigantures). You may see a delay of 4 hours receiving backlogged notifications. We are diligently investigating the issue to have it resolved as quickly as possible.
03/16/20 Platform Authenication ALL In Progress 03/16/20 In Progress "An Error occurred with your request. Please try again" message when resetting your password
We have identified an issue where resetting your password through the CS Professional Suite software results in the error message "An Error occurred with your request. Please try again". We are working on getting an update pushed out to fix this issue. In the meantime, if you come across this issue, please follow the steps under the section "Updating your Thomson Reuters ID password" in the following Help & How To Center article Password Reset
01/20/20 Payroll Tax Forms 2019.4.0 Notice 01/20/20 TBD Form 1099-NEC information

Effective in 2020, the IRS requires that non-employee compensation be reported on the new Form 1099-NEC instead of on Form 1099-MISC. Accordingly, we are taking actions to provide support for the new Form 1099-NEC.

  • We will release Form 1099-NEC in a future update. Currently, the IRS has published only a draft version of the form.
  • You can now select 1099-NEC in the Form Selection grid in the 1099 Properties tab of the Setup > Vendors screen for a vendor that is specified as a 1099 Recipient.
  • You can now select Form 1099-NEC as the 1099 type in the Actions > Enter Transactions screen when you enter a check for a vendor that is specified as a 1099 Recipient.
  • Transactions for independent contractor employees dated on or after January 1, 2020, will automatically be reported to the appropriate boxes on Form 1099-NEC rather than on Form 1099-MISC.

This information is copied directly from the User Bulletin for version 2019.4.0

12/18/19 Payroll Accruable Benefits 2019.2.2 Verified 03/12/19 TBD Accruable benefit beginning balances are reset to zero unexpectedly in certain circumstances

Accruable benefit beginning balances are reset to zero unexpectedly in certain circumstances. An example is if one finalizes (prints/marks as handwritten) a payroll check for the employee where the period end date of the new check is not the latest period end date used by that employee (meaning they have at least one other check already entered that used a period end date that is later than the current check's period end date). Another example of this could happen if a new payroll check is entered for a period end date that is before a monthly accrual for the current period already happened (e.g. Monthly accrual happens on December 1st but now a November 30th check is being entered).

Update: This issue was partially fixed on the v. 2019.4.1. If a payroll check is entered with a period end date that is not the latest, the accruable benefit beginning balances are no longer reset to zero.

We are working on resolving this issue on a future update. If a payroll checks is entered that uses a period end date that is in a future benefit year, that may cause the program to advance the accruable benefit year as soon as the check is entered as unprinted. It does not wait for the check to be printed/finalized.

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