AdvanceFlow: Alerts and notices

Alerts and notices
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This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

Related topics

User bulletins

IT checklist for AdvanceFlow

IRS Newswire and Security Summit alerts

Contacting our Support team

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
12/21/17 Notes 2017.4.1 Verified 01/02/2018 TBD Cannot edit, reply to or unclear a cleared note

Some users have reported the inability to edit, reply to or unclear a note that has been cleared. Development has verified this as an issue and will address it in a future platform update.

12/14/17 PPC Integration 17.4 Fixed 12/21/17 17.4.1 AdvanceFlow not launching SMART Practice Aids when attempting to edit a document generated from SMART

When attempting to edit a document that was generated from PPC's SMART Practice Aids from the Engagement Binder Tree, rather than the content opening within PPC's SMART Practice Aids, the document may open in either Word or Excel for editing.

Documents will open for edit into PPC's SMART Practice Aids by editing them from within the Workpapers List. This button is located on the Workpapers tab and will open a separate window of all documents within the engagement, outside of their folder structure. You may use the Preferences and Filter buttons to organize the documents for easy searching within the list.

12/04/17 CPE Certificate N/A Notice 12/04/17 Notice How to access your CPE Certificate(s)

Did you know you can view or download your CPE Certificates for Thomson Reuters courses by logging in to your CS Web Account? For instructions, see Obtaining your CPE Certificate(s) via the My Account page.

06/29/17 Security ALL Notice 06/29/17 Notice Phishing email scam

We have been made aware of a phishing email scam that has been sent to some CS Professional Suite customers. The phishing email asks for a 'Re-Validation of Login Credentials'. This was NOT sent by Thomson Reuters. It is an attempt to trick practitioners into revealing their login information. Please do not click on the 'Login' button in this email.

If you receive a call about this from a user send the Firm ID, contact name, email address, and details of the message received including the email address the email address was sent from to the Command Center.

06/28/17 Platform N/A Notice 06/28/17 N/A Responding to questions regarding Petya ransomware

For users asking questions about this, here is the approved Thomson Reuters customer statement regarding Petya ransomware.

"Thomson Reuters takes the security of its global systems seriously. We are well aware of the latest, highly publicized, Petya ransomware attack that has impacted a number of organizations around the world, and our systems continue to function normally.

We are continually monitoring our systems to ensure the protection of our customers’ information and achieve consistent reliability of our products and services.

In the event customers experience any difficulties, they should contact their customer representative as usual.

04/12/17 Add-in 11.2 Verified 04/13/17 TBD Provided link to the AdvanceFlow IT Checklist is incorrect during add-in installation

If a workstation does not have Visual Studios 2010 Runtime for Office installed a prompt will display during the installation of the add-in which points you to the AdvanceFlow IT Checklist. The link is inaccurate. Please use the below link instead:

AdvanceFlow IT Checklist

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