AdvanceFlow migration to AWS FAQs

Alerts and notices

We were able to successfully migrate GoFileRoom and FirmFlow to Amazon Web Services servers. You may resume using GoFileRoom as normal. Before you do, we recommend that you clear your Internet Explorer cache and flush the DNS (by closing Internet Explorer, opening the command prompt, and entering ipconfig /flushdns).

This change is being made to enable our teams to focus on core capabilities of delivering state-of-the-art web applications specifically geared toward the needs of firms like yours. It will provide our customers with a flexible, reliable, scalable, and secure cloud computing environment with high-quality network performance.

Amazon, through AWS, offers state-of-the-art, large-scale data centers with both physical and digital security. According to our non-disclosure agreement with Amazon, all data and files stored on the Amazon servers are restricted to Thomson Reuters alone, and Amazon has no access to this data.

No, Thomson Reuters has been using AWS for customer-facing and internal applications for years and has deep experience in migrating to and managing applications and customer data within AWS.

In addition, the core AdvanceFlow application and all engagement data except documents displayed as workpapers in AdvanceFlow were already migrated to AWS on May 19, 2019. We will migrate the remaining AdvanceFlow data (documents that are displayed as workpapers in AdvanceFlow) when we migrate the GoFileRoom and FirmFlow applications and data July 26-29, 2019.

Yes.

Maybe. If your firm has implemented firewall rules based on specific IP addresses or ranges, your professional IT personnel may need to complete some specific tasks to ensure that your users can still access AdvanceFlow after the migration. See the Email settings for firewall and spam filters article in the Help & How To Center for details.

Also, we recommend that you clear your Internet Explorer cache and flush the DNS (by closing Internet Explorer, opening the command prompt, and entering ipconfig /flushdns).

On May 19, 2019, the core AdvanceFlow application and all engagement data except documents displayed as workpapers in AdvanceFlow, which are stored in GoFileRoom, were migrated to AWS.

On Friday, July 26, 2019, the core GoFileRoom and FirmFlow applications, all workflows, and all documents were migrated. The migration was completed on Monday, July 29. The AdvanceFlow application and all AdvanceFlow data (including documents that are displayed as workpapers in AdvanceFlow) are now stored on the AWS servers.

No.

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Internal notes


I am calling to talk to you about a change we are making to AdvanceFlow.

I’m pleased to let you know that we will be migrating the AdvanceFlow application to Amazon Web Services (AWS). We will be sending a notification shortly to all AdvanceFlow administrators with additional information.

The core AdvanceFlow application and all engagement data except documents displayed as workpapers in AdvanceFlow (which are stored in GoFileRoom) will be migrated on May 19, 2019.

We are making this change to enable our teams to focus on core capabilities of delivering state-of-the-art web applications specifically geared toward the needs of firms like yours. This will provide our customers with a flexible, reliable, scalable, and secure cloud computing environment with high-quality network performance.

Other than the downtime necessary to complete this change, the move will be completely transparent to you and your users. Most customers won’t need to do anything to prepare for this change, but if your firm has implemented firewall rules based on specific IP addresses or ranges, your professional IT personnel may need to complete some specific tasks to ensure your users can still access AdvanceFlow after the migration.

We have prepared answers to a list of anticipated FAQs, and they will be available in the upcoming notification. If, after reviewing this documentation, you have additional questions, please reach out to me directly; I can send you a link to the FAQs as well if you’d like: http://cs.thomsonreuters.com/ua/advflow/cs_us_en/misc/advflow-migration-to-aws-faqs.htm.

(Have FAQs open and ready) Do you have any questions I can answer for you now?

See below if they still have questions or would like to talk to someone else after this conversation.

Yes, we will be migrating the core GoFileRoom and FirmFlow applications, all workflows, and all documents (including those that are displayed as workpapers in AdvanceFlow) to AWS. We will start the migration at 11:00 pm ET on Friday, July 26, 2019 and complete the migration no later than 5:00 am ET on Monday, July 29.

Please document the customer's concerns and/or questions, being as specific as possible, and send them to Product_GoFileRoom@thomson.com. Let the customer know that you or a peer will be in touch shortly to address their questions and determine next steps. Depending on the nature of the questions, which team gets pulled in will vary.

First, verify that they’ve seen the communication and related letter. If they haven’t, provide them the following links.

If they’ve already read these, listen to their questions and see if you can address any using the FAQs.

Finally, if they have remaining unanswered questions, please document the customer's concerns and/or questions, being as specific as possible, and send them to Product_GoFileRoom@thomson.com. Let the customer know that you or a peer will be in touch shortly to address their questions and determine next steps. Depending on the nature of the questions, which team gets pulled in will vary.

This migration is very different from the first we’ve done for AdvanceFlow — all the lower environments we use internally have been completed successfully and are stable, and we’ve done the same for other applications as well. Further, we will keep the current data center up and running until we are completely sure everything is running and stable prior to the switch, and it can remain in service should we determine it necessary.

To minimize the impact on our customers, relative to the two busiest times of the year — March/April and September/October. Further, we chose to do the migration on a weekend to further minimize business impact.

Yes. Yes, we will be migrating the core GoFileRoom and FirmFlow applications, all workflows, and all documents (including those that are displayed as workpapers in AdvanceFlow) to AWS. We will start the migration at 11:00 pm ET on Friday, July 26, 2019 and complete the migration no later than 5:00 am ET on Monday, July 29.

There will be no change or impact. These applications are already on separate systems and customers accessing files already reach their data directly via GoFileRoom.