Scenario

You might see this error while installing UltraTax CS or Fixed Assets CS.

Cause

The file does not exist or path to the file is wrong.

Solution

1. Browse to X:\WinCSI\Tools\ where X is equivalent to the drive letter the program is installed to.
2. Find the CSITOOLS.TXT file.
3. Right-click and choose Open with > Notepad.
4. Look for a mention of WinCSI\Tools\CSLP.exe.
5. Make sure the mapped drive or network location of WinCSI\Tools\CSLP.exe is correct. If it's wrong, manually type the right location. For example, if it says C:\WinCSI\Tools\CSLP.exe but it should be your network location, manually replace C with the correct letter drive.
6. Choose File > Save.
7. Close the text file.
8. Still within to the WinCSI\Tools folder, look for the CSLP.exe file.
9. If the CSLP.exe file isn't there, ask your IT professional to set the required antivirus exceptions and run the installation again.
10. If the file is there, ask your IT professional to grant the required permissions to the user running the installation.

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