Error: Failed to install Microsoft Visual C++ Redistributable Package

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Scenario

You might see this error when installing or updating Practice CS, Accounting CS, or Workpapers CS.

Error messages

  • Failed to install Microsoft Visual C++ YYYY Redistributable Package, where YYYY is the version of Visual C++.
  • Microsoft Visual C++ failed to install.

Solutions

Follow the applicable instructions below depending on when you receive the Visual C++ error.

Installing the application

You may receive the following error while installing the application:

Failed to install Microsoft Visual C++ YYYY Redistributable Package, where YYYY version of Visual C++. 

Although CS Professional Suite applications utilize .NET Framework and Visual C++, Thomson Reuters is not responsible for the maintenance or support of these components. Take into consideration that these are operating system components that may be used by other non-CS Professional Suite applications when repairing or reinstalling. If you experience any issues beyond the guidelines listed below, consult your qualified IT professional or Microsoft support.

Follow these steps to correct the error.

  1. Try repairing the versions of Microsoft Visual C++ referenced in the error message.
  2. Uninstall all versions of Microsoft Visual C++ referenced in the error message.
  3. Reinstall Visual C++ by running the desktop setup or reinstalling the application.
    • Accounting CS: Navigate to X:\WinCSI\Accounting CS\Desktop\ and run the Setup.exe file.
    • Practice CS: Navigate to X:\WinCSI\Practice CS\Desktop\ and run the Setup.exe file.
    • Workpapers CS: Navigate to X:\WinCSI\Workpapers CS\Desktop\ and run the Setup.exe file.

      Note: X represents the drive to which the Shared Files are installed.

Updating Accounting CS or Workpapers CS

When updating Accounting CS or Workpapers CS, you may see an error that stops the update process and says that Microsoft Visual C++ failed to install. To resolve, have your IT professional try the following steps.

  1. Close Accounting CS or Workpapers CS.
  2. Go to the workstation Control Panel, select Programs and Features.
  3. Uninstall ALL Visual C++ items that are 2013 and 2015 versions. 
  4. Restart the workstation computer.
  5. Download the Microsoft Visual C++ redistributable package.
  6. Navigate to the WinCSI folder and browse to:
    • For Accounting CS: WINCSI\Accounting CS\Desktop\MSI\VC2013\ and WINCSI\Accounting CS\Desktop\MSI\VC2015\.
    • For Workpapers CS: WINCSI\Workpapers CS\Desktop\MSI\VC2013\ and WINCSI\Accounting CS\Desktop\MSI\VC2015\.
  7. Replace the appropriate year's vcredist_x86.exe (from Step 5) into the associated year's folder.
  8. Apply the update (or install) again.

If it's still failing, turn off the antivirus and firewall and re-run desktop setup.

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