Scenario

You may see this error in the UltraTax CS or Fixed Assets CS installation error logs.

Cause

The Windows permissions for the user running the installation are not sufficient or a file is currently in use.

Solution

Make sure the files are not in use

Make sure the WinCSI\UYY and WinCSI\DSW folders are not in use by anyone on the network. You can check open files on the server or reboot to close all open files.

Make sure the path is correct and permissions are in place

1. Determine what location is missing permissions. It will be listed in the error log right next to the error. It might look something like X:\WinCSI or \\Servername\WinCSI
2. Is this the path you want to install to?
   • If yes, continue to the next step.
   • If not, start the installation again and choose the correct path.
3. Set permissions for the user running the installation. They should have full control over the location mentioned in the error log. Consult your firm's IT professional.

Update the registry

If you continue to see the wrong path in the error log after changing the path during the installation, there are registry keys that need to be updated.

1. Determine which registry keys need to be updated by looking for lines like this in the log: Property(S): _TOOLS_BASETARGETDIR = V:\WinCSI
2. Find the TARGETDIR line(s) with the incorrect path and make a note of which product they are for. The TARGETDIR lines match with products as follows:
   • TOOLS_BASETARGETDIR: CSI Tools
   • FC_TARGETDIR: FileCabinet CS
   • FA_TARGETDIR: Fixed Assets CS
   • PL_TARGETDIR: Planner CS
   • UT_TARGETDIR: UltraTax CS
3. Find the registry key for the product in the Registry keys used in UltraTax CS article and have your IT professional make the necessary changes.

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