Testing your connection in CS Connect

Alerts and notices

Use these steps to determine whether the internet connection and the current communication settings will enable your computer to connect to our secure data centers.

  1. Open a browser and access any website to verify that the computer is connected to the internet. If you receive a message asking if you want to connect, choose Yes.
  2. Start FileCabinet CS and then choose File > CS Connect .
  3. Click the Communications button.
  4. Click the Test Connection button.

All tests must pass for your connection to operate correctly. The Online Status dialog lists each test as it is performed and notes whether the test passed or failed. Each failure message is followed by a description of why the test failed.

Note: For information on resolving issues described in the Online Status dialog, see Troubleshooting connection issues.