FileCabinet CS: Applying Updates Requires All Users Out of All CS Professional Suite and Microsoft Office Suite Applications

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FileCabinet CS requires exclusive locks on all CS Professional Suite and Microsoft Office applications for installation and updates, due to the advanced integration features; therefore, you'll need to ensure that all users on the network have all CS Professional Suite and Microsoft Office applications closed when installing the application from the web download and/or when applying CS Connect updates.

If you have verified that all of these applications are closed, but are still receiving a message that users are in the system, perform the following steps to clear the existing lock files.

  1. Open FileCabinet CS.
  2. Choose Help > Repair.
  3. Select the File Locks tab.
  4. With the User Locks option selected, highlight any remaining locks (other than your current login) and click the Delete Lock button.

Once you have removed the locks, attempt to apply the updates again.

If you still receive a message regarding other users having a CS Professional Suite or Microsoft Office Suite application open, you may have lock files existing that FileCabinet CS could not delete. Follow the steps below to manually remove these files.

  1. In My Computer or Windows Explorer, navigate to X:\WinCSI\FcabSys\$Ulock (where X:\ stands for the installation location of FileCabinet CS).
  2. If you have verified that no one is in any CS Professional Suite or Microsoft Office Suite applications, delete any files found in this folder.
  3. In My Computer or Windows Explorer, navigate to the $Ulock.fcd folder in every data location you have for FileCabinet CS (for example, if your only data location is X:\WinCSI\FcabData, then navigate to X:\WinCSI\FcabData\$Ulock.fcd).
  4. If you have verified that no one is in any CS Professional Suite or Microsoft Office Suite applications, delete any files found in this folder.
  5. In My Computer or Windows Explorer, navigate to X:\WinCSI\Cabinet (where X:\stands for the installation location of FileCabinet CS). If you have had FileCabinet CS for many years, you may have a UID folder. If so, open it and continue to step 6. If not, you have completed all steps and can skip steps 5 and 6.
  6. If you have verified that no one is in any CS Professional Suite or Microsoft Office Suite applications, delete any files found in this folder.

Once you have removed these files, attempt to apply the updates again.

Note: If you are unable to delete these files, for example, if you receive a sharing violation error, you will want to contact your qualified network technician. Click here to read more information regarding sharing violations.

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