Scenario

In certain instances, you may notice that clients who have previously been entered into Digita FileCabinet may be missing from the Drawer list. Possible causes for this include the following.

• The client is filtered from the list.
• The ZFCUMSC.<username> file is corrupted.
• The Drawer list is corrupt.

Solution

Complete these solutions in the following order.

Check filtering

Click the Sort/Focus button  in the Folders Window and see whether any of the Focus drawer list checkboxes are marked.

Re-create the ZFCUMSC.<username> file

1. Close Digita FileCabinet.
2. Navigate to X:\WinCSI\FcabSys (where X is the drive letter where Digita FileCabinet is installed.)
3. Right-click the ZFCUMSC.<username> file (where <username> corresponds the person experiencing the issue.)
4. Click Rename and rename the file to ZFCUMSC.old.
5. Open Digita FileCabinet.

Rebuild the Drawer list

Choose Help > Repair > Drawers tab, and click the Rebuild List of Drawers button.

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