Fixed Assets CS: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

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Online Product Status

User bulletins

Contacting our Support team

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis







Important! End of support for Windows 7

In January 2020, Microsoft will end support for Windows 7. Because Thomson Reuters cannot support customers using our applications on unsupported operating systems, Fixed Assets CS will no longer be supported on Windows 7 as of January 14, 2020. We strongly recommend that you upgrade your workstations to a supported operating system soon. For more information, see End of support for Windows 7 in our Help & How-To Center.

04/10/20 Platform Notice Notice 04/10/20 Notice CARES Act
President Trump on March 27, 2020 signed into law the Coronavirus Aid, Relief, and Economic Security (CARES Act). The legislation includes tax relief for businesses and individuals. There will be a future update to Fixed Assets CS for depreciation changes.
03/20/20 All Notice Notice 03/23/20 Notice Communication & Posting Delay
We are currently experiencing delays with emails and email notifications being sent for CS Professional Suite, Onvio and GoFileRoom AdvanceFlow (including creation of portals, posting documents to portals, and eSigantures). You may see a delay of 4 hours receiving backlogged notifications. We are diligently investigating the issue to have it resolved as quickly as possible.
03/05/20 Merge 19.1.4 Notice 03/05/20 Notice Assets with multiple treatments not merging properly with the MACRS SL ADS method
If a change is made such as the reclassification of assets to MACRS SL ADS for section 163(j) purposes, only 10 treatments will be updated when merging from 2019 to 2020 for instance. This is a system limitation of the merge feature. As a workaround you could do a save as of the client and then reclose and copy and paste these assets into the original after deleting the assets from the original.
02/26/20 Platform/Authentication N/A In Progress 03/11/20 Tentative "An Error occurred with your request. Please try again" message when resetting your password
We have identified an issue where resetting your password through the CS Professional Suite software results in the error message "An Error occurred with your request. Please try again". We are working on getting an update pushed out to fix this issue. In the meantime, if you come across this issue, please follow the steps under the section "Updating your Thomson Reuters ID password" in the following Help & How To Center article Password Reset

*UPDATE* The fix for this issue is tentatively scheduled for 03/19/2020

12/16/19 All N/A In Progress 12/16/19 Fixed Invalid PIN Error Message
When downloading licenses within the CS Professional Suite, you may receive an error message telling you "Invalid PIN for FirmID XXXXXX". We are investigating this issue and hope to have it resolved quickly. Please refer back to this notice with updated information.
12/09/19 All N/A Notice 12/09/19 Notice Outdated Operating System Detected
As of Wednesday, 12/11/19 the sign in screen for the CS Suite products will be updated to include a message about updating Windows to a supported version. Updating to Windows 10 or equivalent server operating system will remove this message.
11/18/19 Multi-Factor Authentication All Notice 11/18/19 Notice An Error has Occurred in the Script on this Page

After signing into a CS Professional Suite program, an error may show stating:

An error has occurred in the script on this page.

Line: 4

Char: 40662

Error: Unable to get property 'data' of undefined or null reference

Code: 0

Do you want to continue running scripts on this page?

This script error is showing instead of the prompt "Your password is expiring. You have "X" days left before your password expires. Please update your password."

To correct this message, log into the relevant website, either or and log in. You will then be prompted with the password expiring message and can change your password.

Please see Expiring Password Information for more information.

04/29/19 Login Errors All Fixed 04/29/19 Fixed Website Login Issues/Deactivated Account

We are aware of various login issues when logging into as well as the applications including account deactivated messages being experienced by some customers. Our Development team is looking into the matter. Please see the links below for additional troubleshooting steps and resolutions.

Troubleshooting application or website login errors for CS Professional Suite

Deleting temporary internet files or cached files

03/27/19 MFA All Open 04/02/19 N/A MFA Push Notifications/IPhone

There have been multiple reports with push notifications not occurring with the Thomson Reuters Authenticator App for various devices. This is currently being investigated by our Development team. An update will be provided once more information is available.

Please see the workarounds and steps noted below based on device type.

Apple Devices Only: Re-install the app. You will not need to unpair and re-pair your account. Follow the steps below:

  1. Uninstall the app.
  2. Re-install the app from the app store.
  3. Open the app and this triggers a refresh of the push notification.
  4. Minimize the app and login to a CS Professional Suite application.The push notification should return.

Non-Apple Devices: Open the Thomson Reuters Authenticator app on your device and accept the MFA prompt, then close out of all CS Professional Suite applications and log back in to authenticate again.

Note: If you still continue to not get push notifications, then you will need to continue to open the Thomson Reuters Authenticator app and accept the MFA prompt.

Reps items to include in Flash notes:

Login Type: (TRID or NetStaff)

Login Device: (What are they doing MFA on?)

Login Device's version: (especially important for the iPhones)

Device Carrier: (Sprint? Verizon? Something else (name it)?)

Does their password end in a special character?:

Did you reset their password?:

Did you reinstall the app?:

IF YOU WERE ABLE TO GET IT WORKING: ........ What worked?!

For more information, please reference the following article:

02/11/19 All 18.1.4 Notice 03/15/19 Notice Asset calculations under 1.168(i)-4(d) - ADS life
With the Fixed Assets CS release planned for March 21, 2019, you will be able to calculate change of use (1.168(i)-4(d)) for prior year assets on an asset by asset basis. You’ll be able to do this when making an election under 163(j)(7)(B) or (C) that requires the business to use the alternative depreciation system (ADS) for certain type of property.
03/13/19 Platform 2018 Fixed 03/25/19 18.3.2 Replicated Clients Assets UltraTax CS

There is currently an issue where the 2018 UltraTax CS application is creating Fixed Assets data files for replicated clients that do not have assets. When replicating UltraTax CS clients in UltraTax CS, folders are created for clients within the DeprData folder . These folders are not being automatically deleted when indicated from the DeprData folder which can cause issues upon reentry.

Update: This was corrected with UltraTax CS 2018 Platform update 18.3.2 released on March 21st, 2019.

Note: The folders previously created prior to the update will not be automatically removed and will need to be manually deleted from the directory.

To remove: Navigate to the following location - X:\WinCsi\DeprData\ where X is the drive letter where UltraTax CS is installed, locate the replicated folders and delete and folders with zero assets existing within the folders created.

10/24/18 Platform 18.1.0 Released 11/19/18 Notice Section 1245 dispositions/TCJA Compliance

The 2018 release of the Fixed Assets CS software includes an option to dispose Section 1245 property as sold/scrapped for tax purposes and like-kind exchange for book and state purposes for state that do not comply to the TCJA tax law change.

10/10/18 Platform Notice Notice 10/10/18 Notice Hurricane Michael Disaster Relief

Thomson Reuters offers assistance for customers affected by a disaster. To read more about the program and what it includes, see Disaster Recovery Assistance. If you need to participate in this program, call 800.968.8900.

09/12/18 Platform Notice Notice 09/12/18 Notice Hurricane Florence Disaster Relief

Thomson Reuters offers assistance for customers affected by a disaster. To read more about the program and what it includes, see Disaster Recovery Assistance. If you need to participate in this program, call 800.968.8900.

08/27/18 Platform 18.1.0 Released 11/19/18 Notice Report for Section 199A / QBI
The 2018 release of the Fixed Assets CS software includes a standard report that lists assets included in the capital limitation on Qualified Business Income as outlined in Section 199A.
8/20/18 All Notice Notice 8/20/18 Notice Thomson Reuters Authenticator app update for Android devices

The Thomson Reuters Authenticator app version 1.3.140 was released for Android devices in the Google Play Store and the Amazon Store. The update configures Android devices with OS version 5.0 and lower to use the updated security and encryption of TLS v1.2. Android devices with OS version 5.0 and higher are pre-configured with these security settings and are not affected by this update.