Fixed Assets CS: Alerts and notices

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Reported Date Category Reported Version Status Modified Date Fixed Version Synopsis
05/29/18 Platform N/A Verified 05/29/18 N/A "Unable to verify profile" error when enabling MFA

After clicking on the My Profile section of our website, some users may receive a similar error message. The error typically reads “Unable to verify profile”. The MFA Troubleshooting article provides steps you can and our users can take to resolve this issue.

The ideal resolution is the user logs in to our website, receives the MFA popup message after entering their email and password, and clicks Set Up Now to enable MFA for their account.Do not direct non-Onvio users receiving this error to to resolve this issue, even in cases for the MFA popup was previously snoozed. This previously suggested workaround can cause issues with the data on the backend when enabling MFA in this way.

Multiple accounts for our website (Thomson Reuters IDs) can also be the cause of this issue. Use EMS to check for this. To do so, follow the internal steps provided for this error message in the MFA troubleshooting article.

05/23/18 Platform N/A Fixed 05/29/18 N/A Amazon Fire 7 tablets do support MFA

Prior to May 25, 2018 the Thomson Reuters Authenticator mobile app may have been unavailable for installation for some Amazon Fire 7 tablets. During this time users may receive a "Your device isn't compatible with this version" message, or not have access to the download feature when attempting to install the app on their device.

This issue is resolved and Amazon has re-opened the app for installation on these devices.

04/03/18 Platform 2017 Released 05/03/18 N/A Tax Law Change for Like-Kind Exchange Rules

On 5/3/18 Fixed Assets CS update 17.1.8 was released to comply with the changes for like-kind exchanges that occur after 12/31/17 as a result of the Tax Cut and Jobs Act.

2/23/18 Platform 2017 Released 03/02/18 N/A Qualified Indian reservation property

To comply with the extender provisions in the Budget Act, on February 28th Fixed Assets CS  released an update for the qualified Indian reservation property placed in service during 2017.

01/24/18 ALL N/A Verified 01/24/18 N/A Phishing E-mail
There has been a confirmed phishing e-mail being sent to CS Professional Suite users from Below is a facsimile of the email being received.


Your account has been Approved, you are all set but do not forget to verify your CS Professional Suite Account.

CLICK HERE to verify your CS Professional Suite Account.

*Link Expires in 24 hours

If you speak with a customer that has received this e-mail, please contact the Support-Incident Management team.

12/20/17 Platform 2017 Notice 01/22/18 N/A Tax Law Changes

Fixed Assets CS was updated in January to include changes for qualified improvement property, farm and farm rental assets, real property – residential rental, increased Section 179 limits, increased luxury auto limits, and first-year bonus depreciation. For details, see the Fixed Assets User Bulletins by opening the program and going to Help > Bulletins.

In the future (date TBD), we will release an update that will include changes for the corporate AMT being repealed for tax years beginning after 12/31/17 and the like-kind exchange rules for exchanges that occur after 12/31/17.  We are awaiting guidance from the IRS on these changes.  

In November 2018, Fixed Assets CS will be updated to include a report for the 20% deduction for qualified business income.

This alert will be updated as information becomes available.

12/29/17 Platform 2017 Notice 12/29/17 N/A GO Zone / 168(k) (force) field set to Property not qualified
For used assets acquired after 9/27/17 and entered prior to the 17.1.2 update, the GO Zone / 168(k) (force) field was automatically filled with the selection Prop not qualified – GO Zone/168(k). This field will have to manually be cleared for all used assets to calculate bonus with a date acquired after 9/27/17. 
12/12/17 All 17.1.1 Fixed  12/12/17 N/A Fixed Assets 2017 Update
The initial Fixed Assets 2017.1.0 download is available on The 17.1.1 update for Fixed Assets CS is scheduled for 12/14/17. This update allows to indicate when an asset is qualified for the Maine capital investment credit for assets placed in service in 2107 or later tax years.
12/04/17 All N/A Notice 12/04/17 N/A How to access your CPE Certificate(s)

Did you know you can view or download your CPE Certificates for Thomson Reuters courses by logging in to your CS Web Account? For instructions, see Obtaining your CPE Certificate(s) via the My Account page.

11/28/17 All N/A Fixed 12/06/17 N/A CS Web server error when updating CS Web account profile information

When updating the password or email address associated with your CS Web account, some user may receive a server error message. Although this error message appears, your changes are saved and the new password or email will now be your new login credentials. Our development teams are working on releasing a fix as soon as possible. For details about updating your CS Web account, see Changing your CS Web account profile information.

11/28/17 All All Notice 11/28/17 N/A Firm Delegate and license PIN

For security reasons only a firm's licensee has access to make changes to the firm's phone number, address, name or license PIN. The firm Delegate role is not an option that can be assigned for firm's in the absence of the Licensee. This role is only available to firm's whose applications are licensed to the firm, and only certain firm types qualify to licensee their applications in this way. For details about the new delegate roles see, Modifying the firm delegate role. For details about firm types, see Internal: Firm types.

If a firm is requesting this role be assigned to an individual at their firm, please transfer these calls to Customer Service to review and determine if they qualify. Because the firm's licensing type determines wether they need to have an individual assigned to this role, in most cases if there is a Licensee assigned this will not be possible.

06/28/17 Platform N/A Notice 06/28/17 N/A Responding to questions regarding Petya ransomeware

For users asking questions about this, here is the approved Thomson Reuters customer statement regarding Petya ransomware.

"Thomson Reuters takes the security of its global systems seriously. We are well aware of the latest, highly publicized, Petya ransomware attack that has impacted a number of organizations around the world, and our systems continue to function normally.

We are continually monitoring our systems to ensure the protection of our customers’ information and achieve consistent reliability of our products and services.

In the event customers experience any difficulties, they should contact their customer representative as usual.

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