Re-enabling a disabled user account

Alerts and notices
Leave feedback

Internal Employees: Submit feedback

Contact information (optional):

Leave this blank:

Please tell us how we can make this information more helpful.


Characters left:

A user's account is automatically disabled after three unsuccessful login attempts, after which the user is instructed to contact their internal GoFileRoom Administrator to reset the password. In addition to re-enabling an account under these circumstances, you may also want to re-enable an account that was previously disabled.

To re-enable a disabled user account, follow these steps.

  1. Choose Administration > Manage Users & Groups from the GoFileRoom toolbar.
  2. In the Users tab, clear the Active checkbox and select the user account you want to re-enable from the Select User field.
  3. Clear the Disable User checkbox.
  4. Click the Save button.

Note: Users can also select the Forgot Password link in the login screen if they disable their account.

Related topic: Managing users and groups

Share This