Resetting your GoFileRoom password

Alerts and notices

Reset your password

Both GoFileRoom and AdvanceFlow use the same login credentials. Therefore, when you change your password in one application, the new password also applies to other.

  1. Click your name in the upper-right corner of the screen and choose Preferences from the drop-down list.
  2. In the Change Password section, enter your current password in the Old Password field.
  3. Enter a new password in the New Password field.
  4. Enter the new password again in the Verify Password field.
  5. Click Save.

Reset passwords (as Administrator)

If you have Administrator privileges, you can use the following procedure to reset staff passwords.

  1. Log into GoFileRoom with administrator privileges.
  2. Choose Administration > Manage Users & Groups.
  3. On the Users tab, select the appropriate user.
  4. Enter a password.

    Note: The user for whom you changed the password is required to select a new password when they sign after the first time.

  5. Click Save.

If your account becomes disabled from too many attempts to log in, see the Re-enabling a disabled user account article. Be sure to reset the password when performing these steps.


  • Passwords must be between 8 and 255 characters in length.
  • Passwords must contain at least one uppercase letter, one lowercase letter, one number, and one symbol.
  • Passwords cannot match any of your previous ten passwords.
  • Passwords cannot contain a previous password. (For example, if your previous password was password1, password1 will not be accepted but password2 or password10 will be accepted.)
  • If GoFileRoom Administrators change passwords for all users in the Administration > Manage Configurations > Security tab, the following applies.
    • Any password changes made in the Security tab will take effect the next time a password is changed.
    • Users will not have to immediately change their passwords to meet the new requirements. They can keep their current passwords, but the new policy will take effect the next time they have to change the password caused by policy or if the user forgets their password.

Requesting a password reset

Contact our Support team if an administrator is not available to reset your password.

Internal notes

Support: For password reset requests, see Internal: Requesting a password reset for GofileRoom and AdvanceFlow