Finding answers to your GoFileRoom questions

Alerts and notices

Our Help & How-To Center offers quick access to the information you need while using GoFileRoom. From this one location, you can find details on new features, procedures for completing tasks, and tips for increasing productivity or troubleshooting issues.

Accessing the Help & How-To Center

You can access the Help & How-To Center from within GoFileRoom by clicking the Help link in the menu.

Searching for information

The most efficient way to find answers to your questions is to take advantage of the robust search engine upon which the Help & How-To Center is built: the Google search engine. When searching for information in the Help & How-To Center, you can use the same strategies you use when you use Google to search for general information on the internet.

Use the search field near the top of the topic for searching the Help & How-To Center.

Simply enter a search term or phrase and press ENTER to see a list of related topics that apply to GoFileRoom.

Sample searches

To see how easy it is to find information in the Help & How-To Center, try these sample searches, which feature common questions for GoFileRoom and tips on narrowing your search if you’re getting too many results.

  1. First, let’s look for information on how to how to search for documents in GoFileRoom. From within GoFileRoom, click the Help link in the GoFileRoom menu.
  2. In the Help & How-To Center, enter working with documents in the search field and click the search Search button button.
  3. In the search results page that opens, the topics are listed in order of relevance. Click the Working with documents in GoFileRoom link to open that topic.
  4. Now, let’s explore how to narrow a search. From within the open Working with documents in GoFileRoom topic, enter editing documents in the search field and press ENTER.
  5. In the search results page that opens, note the large number of topics retrieved. Rather than scroll through the list, let’s look specifically for information on editing documents locally by adding locally after editing documents in the search field and pressing ENTER. The search results page now lists only those topics that apply to both of the search strings you entered.
  6. Click the Search Tips link next to the search field to open Google’s "Search Tips" document, which provides additional strategies for effective searching.
  7. Click your browser’s Back button to return to the search results page.

Additional features for finding information

If you're struggling to find what you're looking for through a standard search, the Help & How-To Center includes the following features that might help.

  • Browse subjects - Click the Browse Subjects button to view a list of subject categories about GoFileRoom. Click a subject to view a list of topics related to that subject.
  • Index - Click the Index button to view an alphabetical list of keywords related to GoFileRoom. Click a keyword to view the associated topic.
  • Search options - Click the Search Options button to open a page where you can perform the following searches.
    • Search for information on a specific application: Use the Select an application field to search the Help & How-To Center for information on any application. Simply choose the application you want, enter your search terms in the search field, and press ENTER.
    • Focus your search by category: When you select an application, you'll see a list of categories that you can use to focus your search. Simply mark the appropriate checkboxes, enter your search terms in the search field, and press ENTER.
    • Search the Help & How-To Center and the CS website: Before you enter your search terms, click the Search our website option to search Help & How-To Center content for all CS Professional Suite applications and content from the rest of our website (such as product profiles and descriptions of training courses).
  • Support - Click the Support button to access the Support section on our website, where you'll find information on downloading the latest releases of our applications, accessing the Tax & Accounting Community, contacting our Support department, and more.

Related topic: Getting help

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