Buttons or options are missing or cut off

Alerts and notices

Scenario

When you work in GoFileRoom, you may notice that buttons or options are cut off or missing from the display. For example, in the Local Files tab of the ControlPanel add-in, you may not be able to see or mark the checkboxes next to the specific documents that you would like to save back to GoFileRoom. Also, when routing FirmFlow workflows, the OK and Cancel buttons may be cut off.

Cause

The text or font size setting on the workstation is not set to the 100% option.

Solution

Adjust the text size on your workstation.

These changes will affect the font size for all applications on your computer.

Windows 8.1

  1. Right-click on your Desktop and choose Personalize.
  2. Click the Display link in the lower-left corner of the window.
  3. In the Change the size of all items section, do one of the following.
    • Move the slider to Smaller.
    • Mark the Let me choose one scaling level for all my displays checkbox, and then click the Smaller - 100% option above.
  4. Click the Apply button. If you are prompted to sign out, do so and then log in again.

Windows 10

  1. Right-click on your Desktop and choose Display Settings.
  2. Click the Display link on the System menu.
  3. Select 100% from the Change the size of text, apps, and other items drop-down list.
  4. If prompted, click the Apply button. If you are prompted to sign out, do so and then log in again.

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