Manually registering Microsoft files found on the View Browser Requirements page fails

Alerts and notices

If you have turned on the User Account Control (UAC) on your computer, you cannot re-register the Microsoft files found in GoFileRoom's "View Browser Requirements" page without turning off UAC and restarting your computer. This topic explains how you can use the Command Prompt to register these files without turning off the UAC.

  1. Click the Windows Start button.
  2. Type in "cmd" in the "Search programs and files" box.
  3. This will display the cmd.exe file in menu.
  4. Right-click the cmd.exe and choose "Run as Administrator".

    If the command prompt is not run as administrator, you will receive an error and the file will fail to register.

  5. Type in the regsvr32 lines (below) for each file here, including the path for each file name, then press ENTER on your keyboard.
  6. The files should successfully register.

 Location of files

32 bit Windows: C:\Windows\System32

64 bit Windows: C:\Windows\SysWOW64


  • Registering msxml6.dll:
    • 64-bit operating system: regsvr32 C:\Windows\SysWOW64\msxml6.dll
    • 32-bit operating system: regsvr32 C:\Windows\System32\msxml6.dll
  • Registering mscomctl.ocx:
    • 64-bit operating system: regsvr32 C:\Windows\SysWOW64\mscomctl.ocx
    • 32-bit operating system: regsvr32 C:\Windows\System32\mscomctl.ocx
  • Registering msvbvm60.dll:
    • 64-bit operating system: regsvr32 C:\Windows\SysWOW64\msvbvm60.dll
    • 32-bit operating system: regsvr32 C:\Windows\System32\msvbvm60.dll

Note: Sometimes Common Controls ActiveX will say No on the View Browser Requirements page even after installing and restarting your machine. The solution for this is to replace the MSCOMCTL.OCX file with a copy from a working machine. Then register this file using the instructions above. 

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Internal notes

For firms using older versions of GoFileRoom FileImporter on servers with older operating systems, it is preferred that they update the FileImporter and related script to use msxml6.dll. Alternatively, they may be able to manually register the msxml4.dll file on that machine.

  • Registering msxml4.dll:
    • 64-bit operating system: regsvr32 C:\Windows\SysWOW64\msxml4.dll
    • 32-bit operating system: regsvr32 C:\Windows\System32\msxml4.dll