Moving GoFileRoom dialogs to the current display area

Alerts and notices

Many firms are using docking stations and laptops or mobile monitors to work in the field. Because your display configuration is different, some program windows may appear in a location outside of your current display's capabilities. This may cause some programs, like Microsoft Word or Excel, to appear to have frozen. No error message or dialog is displayed.

A typical example of this situation might look like this:

  1. You open an Excel/Word file to edit.
  2. You work on file.
  3. You click either the X in the top right corner to close/save, or on the GoFileRoom tab, you click the Save to GoFileRoom button.
  4. Excel/Word appears to “freeze up” and the only way get out is to force the program to close.
  5. You go back into Excel/Word and now the add-in doesn't work.
  6. You, or your IT person, fixes the add-in.
  7. Repeat from step 1.

This usually happens because the computer displays the dialog window in the last remembered physical location based on its “pixel location”.  This pixel location is stored in the registry for each dialog window. The last remebered pixel location is off screen for the current monitor configuration in use.

Understanding pixel location

On the primary monitor, the first pixel at the top left side of the screen is the very first position.  Each pixel is then counted across all of the monitors going to the right.  When the monitor resolution is 1366 X 768, that means the computer will display with 1368 horizontal pixels and 768 vertical ones.  That is a total of 1,049,088 pixels rendered.

A simplified version of this can be seen here on a 10x10 scale:

GFR Dialog Window 1

Explaining the behavior:

Let’s say you have a laptop with a docking station, and you have two monitors sitting next to each other. You don't have any problems saving the documents you're working with. This is because the dialog is opening on the secondary monitor, at pixel locations of top: 20 and left 150.

GFR Dialog Window 2

Then, the you undock your laptop to go to a meeting. During the meeting, you open a GoFileRoom Word document to edit it; and when you attempt to save it, Word appear to freeze.

GFR Dialog Window 3

The problem is that the dialog window is popping up in the previously rendered location and because Word is waiting for you to answer the dialog, it appears frozen.

To fix this, you can do one of two things:

  1. Go back to your docking station, dock your laptop and move the dialog window near the top left of the primary monitor. This will ensure that the dialog will always pop up on the laptop monitor because it will usually be the primary monitor when not docked.
  2. You can go into the registry and force the dialog window to a new location.

Making changes in the registry

Before making any changes, first close out of all Microsoft Office applications and create a backup of the registry before making any changes. You may want to ask your IT person to assist you with these steps.

Each dialog window has its own settings in the registry. Within the registry, the windows are called “Forms” and are located in the registry under the HKEY_CURRENT_USER\Software\Thomson Reuters\WorkFlow Manager\Forms\ key.

There are seven different forms that can be moved:

GFR Dialog Window 4

The dialog windows and when they appear:

AddDocumentForm: The dialog that appears when you click the Add Document button on the GoFileRoom tab.

CloseDocumentForm: The dialog that appears when you click the X in the top right window of the program.

ImportStatusForm: That dialog that indicates the progress of your upload request after indexing or saving from within Office.

LoginForm: The dialog that displays when you click an option on the GoFileRoom tab but have not yet logged into GoFileRoom.

OpenDocumentsForm: The dialog that displays when you click the Open GoFileRoom Document button on the GoFileRoom tab.

OpenLocalDocumentForm: The dialog that displays when you click the Display Local Files button on the GoFileRoom tab.

SaveDocumentForm: The dialog that displays when you click the Save to GoFileRoom button on the GoFileRoom tab.

To change the pixel location:

  1. Highlight the appropriate registry key, using the list above to help determine which one you need to change. 
  2. On the right side, highlight the “Left” key. 
  3. Right-click on the key and choose Modify.
  4. By default, the pixel location is stored in hexadecimal - change this option to decimal.
  5. Enter a low number, such as 100.
  6. Click OK.
  7. Highlight the “Top” key.
  8. Repeat steps 3-6.

At this point, you should be able to perform any action within the GoFileRoom tab as necessary. In the above instructions, placing 100 in each of the Left and Top registry keys will move the dialog window to 100 pixels down and 100 to the right of the very top left of the primary monitor.

GFR Dialog Window 5

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