Uninstalling and reinstalling the GoFileRoom Client Add-In

Alerts and notices

Use the following steps to uninstall and reinstall the GoFileRoom Client Add-In, used by both GoFileRoom and AdvanceFlow.

  1. Navigate to the Control Panel, and then choose Programs and Features.
  2. Click on the GoFileRoom Client Add-In and then click the Uninstall button.
  3. Reboot your machine.
  4. Browse to C:\Program Files (x86)\GoFileRoom and delete all of the folders except GFRScanflow, GFRUploadDocuments, GFRImporter, and GFRLookupListSync.
  5. Browse to C:\ProgramData\GoFileRoom and delete all of the folders except GFRScanflow, GFRUploadDocuments, GFRImporter, and GFRLookupListSync.

    Note: The "ProgramData" folder is hidden by default. To learn how to show hidden folders, see this Microsoft help article External link (What's this?)

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  6. Browse to C:\Users\[your username]\AppData\Roaming\GoFileRoom and rename the GoFileRoom folder to GoFileRoomOLD.

    Note: The "AppData" folder is hidden by default. To learn how to show hidden folders, see this Microsoft help article External link

  7. Verify that you meet all of the requirements listed in the GoFileRoom setup checklist.
  8. Log in to GoFileRoom.
  9. Place your cursor over your name on the top right of the screen and click on Client Add-In.
  10. Choose to save the file when your internet browser asks you what you want to do with the file.
  11. After the download completes, right-click on the file and choose run as administrator.
  12. Follow the prompts to reinstall the GoFileRoom Client Add-In.

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Internal notes


In the rare instance that a user has issues uninstalling or reinstalling the add-in(s) due to resources being unavailable, while this is outside the scope of product support, an additional option to suggest is that they or their IT staff review use of the Microsoft Uninstall Utility to uninstall the add-in(s) having issues. This utility is available on Microsoft's website at the following link: Fix problems that block programs from being installed or removed. Support should not walk the user through this process directly.