Uninstalling and reinstalling the GoFileRoom Client Add-In

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Uninstall GoFileRoom Client Add-In

  1. In Windows Control Panel, select Programs, then Programs and Features.
  2. Select GoFileRoom Client Add-In, then Uninstall.
  3. Restart the workstation. 
  4. Open Windows Explorer and delete all folders in C:\Program Files (x86)\GoFileRoom except GFRScanflow, GFRUploadDocuments, GFRImporter, and GFRLookupListSync.
  5. Delete all folders in C:\ProgramData\GoFileRoom except GFRScanflow, GFRUploadDocuments, GFRImporter, and GFRLookupListSync.
  6. Rename the GoFileRoom folder at C:\Users\[your username]\AppData\Roaming\ to GoFileRoomOLD.

Reinstall GoFileRoom Client Add-In

  1. Check that the requirements of the GoFileRoom setup checklist are met.
  2. Complete the steps in the Install GoFileRoom Client Add-In article.

Note: Read the Show hidden files article on Microsoft's website to learn how to show hidden folders, such as the ProgramData and AppData folders.

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Internal only

If the customer can't uninstall or reinstall the Client Add-In because system resources aren't available, suggest they consider using the Uninstall Utility on Microsoft's website to uninstall the Add-In.