GoFileRoom: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

Related topics

User bulletins

Online Product Status

GoFileRoom setup checklist and troubleshooting guidelines

Contacting our support team

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Reported Date Category Status Modified Date Synopsis
7/31/20 Integration Investigating 7/31/20 Error when printing from Engagement CS to GoFileRoom using direct integration
We are currently investigating an issue where printing from Engagement CS to GoFileRoom is giving a script error. The workaround at this time is to click OK on the script error to close it. On the Print to GoFileRoom window, toggle from the Clients Drawer to any other drawer and then back to the Clients drawer and it should let you print without error.
7/31/20 ClientFlow Fixed 8/3/20 Error when adding a new ClientFlow user or GFR client to existing user

We are currently investigating an issue when a GFR administrator attempts to create a new ClientFlow user or add a GFR client to an existing ClientFlow user. Instead of completing, an error is thrown: "Failed to update user with NetClient - Error: Failed".

UPDATE: NetFirm has created a fix and testing was successful. The plan is to release the fix at 11 PM ET today. This affected several GoFileRoom customers that use NetClient.

07/24/20 Idea Incubator Notice 07/24/20 Certificate Error when Logging into the Idea Incubator
We are receiving reports of the following error when signing into the Idea Incubator:

Single Sign on Failure: SAML response missing X.509 Certificate

To correct this issue, please use the following link for the Idea Incubator:

httpS://ideaincubator.ideas.aha.io You can also refresh the page, but you may need to enter your credentials again.

7/16/20 BI Chrome Verified 7/20/20 Override Checkout on Document Tracking Report Grayed Out
On the BI Chrome version of GoFileRoom, https://bi.gofileroom.com/, if you go to Reports / Document Tracking / set the Status of the report to Checked Out / click on the Search button / mark a document / right-click on a document and choose 'Override Checkout' the option is grayed out.

Workaround: The Override Checkout option is available using Internet Explorer at https://www.gofileroom.com/
7/7/20 View Documents Fixed 7/9/20 Deceptive site ahead error when attempting to view documents while using Google Chrome
We are actively investigating errors (Deceptive site ahead) that are being generated when you attempt to view documents from bi.gofileroom.com or NetClient CS/ClientFlow when using the Google Chrome browser. This message came about after a Google Chrome security update so we are working closely with the Google Chrome team to resolve.  Workaround: Use Internet Explorer to view documents from bi.gofileroom.com, gofileroom.com, or NetClient CS/ClientFlow.
6/24/20 Home Screen Investigating 06/24/20 Home Screen Slow to Load
The GoFileRoom Home screen on the https://bi.gofileroom.com may take several minutes to load.
6/12/20 Integration Fixed 06/29/20 Script error when attaching document in GoFileRoom to an email in Outlook or emailing from GoFileRoom using Outlook
We are currently Investigating an issue that is causing script errors to occur when trying to attach a document in GoFileRoom to an email in Outlook or when trying to email out of GoFileRoom using Outlook. As a workaround you can export the document and attach it to your email. We will update this alert when we have more information.

***Fixed with GoFileRoom Client Add-In v. 20.0.4.***

6/11/20 FirmFlow Verfied 08/3/20 Some users unable to run FirmFlow reports and getting error "Error in displaying the report. Please refresh your browser and try again."
Some firms are reporting that some users are unable to run some personal reports and can not Group By certain fields resulting in the error "Error in displaying the report. Please refresh your browser and try again." Please try fixes in Error: Error in displaying the report (FirmFlow) If the report is a personal or published report you may attempt to re create it. The proper teams are investigating this for a permanent fix.
6/04/20 Add Documents Investigating 06/04/20 Unable to 'Add to GoFileRoom' an email from Outlook
Some firms are experiencing a blank screen, where it should be giving you the chance to log in, when trying to add emails from Outlook to GoFileRoom using 'Add to GoFileRoom' button. The workaround to this is to log into to the GoFileRoom Control Panel at least once and Outlook functionality should be restored.
6/04/20 Edit Documents Fixed 06/29/20 Unable to edit non-standard files

****Fixed with GoFileRoom Client Add-In v. 20.0.4.***

Some firms are facing issue where they are unable to edit non-standard files getting error "Please install the latest version of the control panel add-in" (with files that are not PDF/Word/Excel) We are actively investigating this with urgent priority. We will update this alert when we have more information.

Workaround:
  1. Navigate to C:\Program Files (x86)\GoFileRoom\GFRLinkApplication
  2. Open GFRLinkApplication.exe.config file in Notepad In Administrative mode
  3. Search for "‹add key="controlPanelExePath" value="\GoFileRoom\GFRControlPanel\GFRControlPanel.exe" /›
  4. Change it to ‹add key="controlPanelExePath" value="GoFileRoom\GFRControlPanel\GFRControlPanel.exe" /› (Removing backslash before GoFileRoom)
  5. Save the file
  6. Now try to edit any non-standard document.
6/01/20 Edit Documents Investigating 06/01/20 Slow to open documents for editing
Some firms are facing issue where GoFileRoom and AdvanceFlow are slow when trying to edit documents. We are actively investigating this with urgent priority. We will update this alert when we have more information.
6/01/20 Edit Documents NOTICE 06/01/20 Some users unable to Edit Documents, getting error unable to open GFRLINK
Some firms are facing issue where they are unable to edit documents, getting error that they cannot open GFRLINK. This can be resolved by updating to latest version of the GoFileRoom Client Add-in. The latest version of the add-in at the time of this alert is 20.0.3 - Uninstalling and reinstalling the GoFileRoom Client Add-In
5/29/20 Special Information N/A 05/29/20 Current limitations in the browser-independent version of GoFileRoom
There are limitations when viewing documents, searching for documents, and displaying notification rules in the current browser-independent version of GoFileRoom. See Current limitations in the browser-independent version of GoFileRoom for more detail. Rest assured that we are busy working to remove these limitations as we add additional browser-independent functionality and features to GoFileRoom.
05/21/20 Integration Verified 06/05/20 Unable to print from GoSystem Tax RS to GoFileRoom

We are aware of an issue that is preventing some people from printing from GoSystem Tax RS to GoFileRoom. We are working diligently to address this issue and will provide any additional information on this alert as it becomes available.

Update: Printing from Gosystem Tax RS Web View to GoFileRoom is now working. 

05/14/20 ScanFlow Fixed 08/04/20 Bookmark Separators are not being picked up with ScanFlow version 20.0.1 and Adobe DC 2020
We have verified an issue with the latest version of the ScanFlow software (version 20.0.1) in which Bookmark Separators are not being picked up. We are working diligently to address this issue and will provide any additional information on this alert as it becomes available.

Update:  This issue has been resolved with the latest ScanFlow version.  Please make sure to install at least version 20.0.2 of ScanFlow.

03/31/20 ScanFlow Verified 08/04/20 Pages missing or duplicating when scanning using ScanFlow
We have verified an issue with the latest version of the ScanFlow software (version 20.0.1) in which some pages are scanning blank and/or some pages are duplicating during a scan. We are working diligently to address this issue and will provide any additional information on this alert as it becomes available. As a work around please, continue to scan using grayscale. 

Update:  This issue has been resolved with the latest ScanFlow version.  Please make sure to install at least version 20.0.2 of ScanFlow.

03/26/20 FirmFlow Reports Verified 03/26/20 FirmFlow Reports Due Date (by Deliverable) and Due Date (by Workflow) return results in descending order
When running FirmFlow reports Due Date (by Deliverable) or Due Date (by Workflow), the results sort in descending order instead of ascending order. As a Workaround, export to Excel and sort there.
03/26/20 Bookmarks Verified 03/26/20 On Screen Bookmarks for Adobe do not remain in order they were assigned in GoFileRoom
If you go into Adobe > GoFileRoom Add-in > Create Predefined Bookmark Lists, the bookmarks are not in the order they are saved inside of GoFileRoom under the bookmarks list.
02/27/20 Document Management Investigating 02/27/20 Annotation on image within PDF may cause issue with Text Searching / Tax Sort
When an annotation is placed on an image within a page of a PDF in GoFileRoom, that page will not be processed for text searching or Tax Sort. The remaining pages of the PDF will be processed as expected. We are continuing to work towards a resolution.
01/02/20 ScanFlow Verified 03/11/20 Not Receiving Scanned Status Alert E-Mails
Some customers have reported not receiving the daily 'Scanned Status Alert' e-mails. Our Development team is working on a an update to address this issue.
06/04/19 ClientFlow Verified 03/23/20 Issues publishing a document from Document Explorer

In some instances, a document will fail to publish. As a work around, attempt to publish it again. If it fails to publish within Document Explorer, Classic Search should successfully publish the document. This will be tentatively fixed with a future update of GoFileRoom.

10/28/19 ClientFlow Verified 03/23/20 Unable to email or publish documents from Document Explorer if they are password protected

When attempting to email or publish a document through the Document Explorer, if that document is password protected, it will not email or publish. This will be tentatively fixed with a future update of GoFileRoom.

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