GoFileRoom: Alerts and notices

Alerts and notices

This topic compiles important information related to your software, such as the status of known issues, recently corrected problems, and answers to common questions.

Related topics

User bulletins

Online Product Status

GoFileRoom setup checklist and troubleshooting guidelines

Contacting our support team

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Reported Date Category Status Modified Date Synopsis
04/02/20 Client Add-In Investigating 04/08/20 Errors using GoFileRoom Client Add-In version 20.0.2 in terminal server environment

We are currently investigating instances of errors preventing Excel and Word files from opening in Edit mode in terminal server environments when using the GoFileRoom Client Add-In version 20.0.2. In some instances, opening Excel and Word files in View mode then Edit mode works successfully. In other instances, you may choose to continue using GoFileRoom Client Add-In version 19.0.4. Please continue to return to the Alerts and Notices for updates.

03/23/20 Notice N/A 04/03/20 FirmFlow Workflows and Deliverable Dates Impacted by New Filing Deadline
On Friday, March 20th, the Treasury Department and Internal Revenue Service announced that the federal income tax filing due date is automatically extended from April 15, 2020 to July 15, 2020. Thomson Reuters is currently in communication with the IRS to gain an understanding of these changes, and how they expect software providers to respond. We recognize that this change will have an impact on your FirmFlow workflows and deliverable dates.

We have created an article for how you can handle this: Deliverable Due Dates changed because of COVID-19 tax extension.
03/31/20 ScanFlow Verified 03/31/20 Pages missing or duplicating when scanning using ScanFlow
We have verified an issue with the latest version of the ScanFlow software (version 20.0.1) in which some pages are scanning blank and/or some pages are duplicating during a scan. We are working diligently to address this issue and will provide any additional information on this alert as it becomes available. As a work around please, continue to scan using grayscale. 
03/30/20 ClientFlow Fixed 04/09/20 ClientFlow Notifications failing or extremely delayed
We are currently investigating notification issues for ClientFlow users. Notifications appear to be either severely delayed or do not arrive for the intended recipient. Please continue to return to the Alerts and Notices for updates.
03/26/20 FirmFlow Reports Verified 03/26/20 FirmFlow Reports Due Date (by Deliverable) and Due Date (by Workflow) return results in descending order
When running FirmFlow reports Due Date (by Deliverable) or Due Date (by Workflow), the results sort in descending order instead of ascending order. As a Workaround, export to Excel and sort there.
03/26/20 Bookmarks Verified 03/26/20 On Screen Bookmarks for Adobe do not remain in order they were assigned in GoFileRoom
If you go into Adobe > GoFileRoom Add-in > Create Predefined Bookmark Lists, the bookmarks are not in the order they are saved inside of GoFileRoom under the bookmarks list.
02/27/20 Document Management Investigating 02/27/20 Annotation on image within PDF may cause issue with Text Searching / Tax Sort
When an annotation is placed on an image within a page of a PDF in GoFileRoom, that page will not be processed for text searching or Tax Sort. The remaining pages of the PDF will be processed as expected. We are continuing to work towards a resolution.
01/02/20 ScanFlow Verified 03/11/20 Not Receiving Scanned Status Alert E-Mails
Some customers have reported not receiving the daily 'Scanned Status Alert' e-mails. Our Development team is working on a an update to address this issue.
03/02/20 AdvanceFlow Fixed 03/02/20 Error when adding documents to AdvanceFlow from GoFileRoom
When adding workpapers to AdvanceFlow and using the source of GoFileRoom, errors are occurring. The appropriate parties are actively investigating this issue.
09/27/19 Document Management Fixed 02/27/20 First page of PDF appears blank after editing

In some instances you may notice that the first page of a PDF will display blank with annotations being visible, after being merged or edited. As a work around, you can export the PDF, make any necessary changes and then add it back into GFR as a new document.

Addressed with a hot fix on February 27, 2020. Please note after the fix:

If you have identified a PDF file in GoFileRoom that has a blank first page, and you do not have an uncorrupted copy available, contact support to request that the originally filed document be restored. For more information about requesting that documents be restored, see Restoring a prior version of a document.
01/10/20 FirmFlow Fixed 03/06/20 FirmFlow Roll Forwards are failing when there are pending barcode scans.
If a client has any pending barcodes with a status of "Indexed" or "Barcoded", then some workflows are not rolling forward as expected. In some cases, a workflow may not roll forward or it may roll forward, but some fields may not roll forward as expected. The workaround is to void any pending barcodes for the client and roll forward. For information on how to void barcodes please see this article. https://cs.thomsonreuters.com/ua/gfr/cs_us_en/Reports/doc_tracking_report_overview.htm
06/04/19 ClientFlow Verified 03/23/20 Issues publishing a document from Document Explorer

In some instances, a document will fail to publish. As a work around, attempt to publish it again. If it fails to publish within Document Explorer, Classic Search should successfully publish the document. This will be tentatively fixed with a future update of GoFileRoom.

10/28/19 ClientFlow Verified 03/23/20 Unable to email or publish documents from Document Explorer if they are password protected

When attempting to email or publish a document through the Document Explorer, if that document is password protected, it will not email or publish. This will be tentatively fixed with a future update of GoFileRoom.