Switch mobile devices for multi-factor authentication

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To change the mobile device that you use to log in with multi-factor authentication, follow these steps.

  1. Click your name in the upper-right corner of the screen and choose Preferences from the drop-down list.
  2. In the Multi-Factor Authentication section, click the Remove Device button and click Yes to confirm that you want to remove the current device.
  3. The next time you log in to GoFileRoom, enter your password and click Submit. If multi-factor authentication is optional, then click the Add Multi-Factor Authentication button. Otherwise, continue to the next step.
  4. Follow the setup instructions to configure multi-factor authentication, which require you to download and install the Thomson Reuters Authenticator app to your mobile device and scan a QR code.

    Note: If you have previously used the Authenticator app with another account (such as NetFirm CS), you must access the app's settings before you can scan. Open the app, tap Settings, tap Add Account, then scan the QR code.

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