Logging in to your CS Professional Suite applications when your mobile device is not accessible

Alerts and notices
Leave feedback

Internal Employees: Submit feedback

Contact information (optional):

Leave this blank:

Please tell us how we can make this information more helpful.


Characters left:

If your firm has enabled multi-factor authentication, the firm's staff members use their mobile devices and the Thomson Reuters Authenticator mobile app to sign in to your Thomson Reuters applications. If a staff member forgets or misplaces their paired mobile device, they cannot access the mobile app to log in to your applications on their own.

A CS Web administrator at your firm can generate a temporary code that will enable them to log in for 24 hours. To do so, complete the following steps.

  1. Visit the My Account page on our website and log in to your CS Web administrator account.
  2. Click the Manage Accounts link under the My Firm heading.
  3. On the Manage Accounts page, locate the row for the desired staff member and click Modify.
  4. Scroll down to the bottom of the page for the selected staff member and click the Get Temp 24hr Code button. The page will refresh and display the generated numerical code in a field directly below this button.
  5. Provide the generated code to the affected staff member. They can use this code by clicking the Enter a code link on the application login screen.

Notes: 

With an active temporary code...

Temporary codes expire 24 hours after they are generated.

Related topics

Multi-factor authentication overview

CS Professional Suite security overview

Internal notes


If a CS Web administrator needs a temporary code generated for their log in, and no other individual at the firm as administrative permissions, we can generate a temporary code on our end. To do so, complete the following steps. This will generate a temporary code for the user's CS Web account.

  1. Visit the Onvio Support tools page.
  2. Click the Multi-factor authentication code link to open the Multi-factor authentication page.
  3. Enter the email address associated with the user's CS Web account and click submit.
  4. Verify the name and firm ID shown match what the user has provided and click the Generate Code button. The temporary code and expiration time will appear on the right. The temporary code may only be provided via email to the users registered email address. Show me.
    Temporary code for MFA

Notes:

  • If a valid numerical code already exists for the User Login entered, regenerate code and remove code are available instead of generate code.
  • Users who use NetStaff CS credentials to access their applications, need a separate temporary code, see the internal notes section of Generating a numerical code for temporary login.
  • To access the following Onvio support tool, you will need to use Chrome with the SwitchySharp plug-in. For installation Instuctions, see SwitchySharp rules

The temporary code that you generate is only valid for 24 hours. If a valid temporary code already exists for this email address you may remove the code or regenerate a new one as follows:

  • If a new temporary code is needed, click the Regenerate Code button to issue a new temporary code for this email address.
  • If the user has access to their mobile device, click the Remove Code button to disable the temporary code. After removing the code, the user can confirm their logins via the TR Authenticator mobile application as usual.

Share This