When you use multi-factor authentication (MFA) with your account, you use your mobile device and the Thomson Reuters Authenticator mobile app to approve sign-in requests. If your mobile device supports fingerprint scanning or facial recognition, you can use these features to approve sign-in requests from the app.
Fingerprint scanning and facial recognition are not required for your device. For details about device requirements, see System and device requirements for multi-factor authentication.
If you are being prompted for a passcode, fingerprint or facial recognition in the Authenticator app despite those features not being enabled on your device, see troubleshooting multi-factor authentication.
How do I turn on/off fingerprint scanning or facial recognition?
Before completing the following steps, enable multi-factor authentication for your account and configure fingerprint scanning or facial recognition on your device.
- Open the Authenticator app on your mobile device and tap Settings.
- Tap the Use Fingerprint To Approve settings button. The slider turns green to indicate this setting has been turned on.
Note: The name of this button can vary depending on what type of device you are using. For example, in place of "fingerprint" Apple devices may say, "Touch ID" or "Face ID."
- Tap Done to complete your changes. You will now approve sign-in requests from the Authenticator app using your fingerprint or facial recognition.
Does this change how I log in with my account's user name and password?
Using your device's biometric scanning features adds an additional layer of security to the multi-factor authentication process. The sign in process on our website or in your CS Professional Suite applications remains the same. When you turn this setting on, the way you approve the sign-in requests sent to your device changes slightly.
- You now use your device's fingerprint scanning or facial recognition capabilities to approve sign-in requests, instead of tapping an approve or deny button on your device.
- No action is required to deny a request, you can allow the request to time out. If a cancel button is available, you can also tap this button to deny a request.
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