Understanding reCAPTCHA prompts in your Thomson Reuters applications

Alerts and notices

As part of our enhanced security measures, logging in to your Thomson Reuters software or our website may include a CAPTCHA security prompt. This prompt helps protect your login credentials against unauthorized access. Thomson Reuters uses a CAPTCHA protocol provided by Google reCAPTCHA. For details, see the reCAPTCHA information on Google's Support page.

The reCAPTCHA prompts in the sign-in screens of your applications or on our website vary based on the amount of information needed. These prompts can include a widget that requires you to mark a checkbox, or a CAPTCHA challenge question that you must answer correctly before logging in.

Causes for reCAPTCHA prompts

After entering invalid login credentials in to a sign-in screen, you will need to complete a reCAPTCHA prompt before accessing your application or our website. The purpose is to help keep your credentials secure and protect your firm's confidential data. A reCAPTCHA prompt is a way for the software to verify that the login attempt is genuine and not the result of an unauthorized intrusion.

Note: If you have enabled multi-factor authentication for your account, this does not affect reCAPTCHA prompts. You are still required to complete a reCAPTCHA prompt after entering invalid login credentials in to an application sign in screen. After successful completion of the reCAPTCHA prompt you will then authenticate your login with your mobile device.


After entering your credentials in to the sign-in screen of your Thomson Reuters application or our website, respond to any reCAPTCHA prompts as follows:

  • If you see the "I am not a robot" widget, mark the checkbox. After receiving a green check mark, you can access your application or our website. Show me.
    I am not a robot
  • If the application requires additional information, you may also receive a CAPTCHA challenge question. Show me.

    CAPTCHA challenge

    To access your application or our website, follow the on-screen instructions and click the Verify button. The screen will close after you successfully pass the challenge. Click the sign-in button to log in.

    Note: It may be necessary to respond to more than one challenge question. Continue to follow the on-screen instructions until the screen closes and you can log in. To answer a different challenge question, click the refresh icon in the bottom left corner of the screen.

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