Learning about multi-factor authentication devices

Alerts and notices

A multi-factor authentication (MFA) device is a physical object such as a key fob or a small card which is used to increase data security by enabling  multi-factor authentication (MFA). These portable devices enable you to implement MFA in environments where staff members can't easily use MFA apps on mobile devices such as smartphones or tablets.

Supported MFA devices

Currently, our products support the Thomson Reuters Authenticator card, which is an MFA device about the size of a credit card.  These cards can be especially helpful as a secondary or backup authentication option you don't have your mobile device with the Thomson Reuters Authenticator mobile app available.  

You can purchase an Authenticator card by visiting the Forms CS website.

Setting up an MFA device

To pair a Thomson Reuters Authenticator card with your account, complete the following steps.

These steps apply to your Thomson Reuters ID login credentials. To enable multi-factor authentication for your  NetStaff CS account, see  Setting up multi-factor authentication for your NetStaff CS login

  1. Visit the My Account page on our website and log in to your Thomson Reuters ID.
  2. Click the My Profile link.
  3. In the My Profile screen, click the Multi-Factor Authentication tab, and then click the Add Option button.
  4. Enter the password associated with your Thomson Reuters ID in the Password field and click the Confirm Password button to launch the setup wizard.
  5. When prompted to choose an MFA method, select Use a Multi-Factor Device.
  6. On the Validate your multi-factor device screen, enter the device ID in the field provided. For the Thomson Reuters Authenticator cards, the device ID is printed on the back of the card and begins with the letters "TR." 
  7. After entering the device ID, press the button on the Authenticator card to generate a one-time use code on the card itself, then enter that code in the field provided in the MFA wizard. 
  8. Follow the remaining prompts to complete the setup wizard.

Once you complete the pairing process, you can use your MFA device to generate one-time codes that you'll enter when logging in to our website or applications.

Our Support team can assist with any questions regarding the use of the Authenticator card with our software. However, if you encounter any issues with the Authenticator card itself, please contact Forms CS for assistance.

How MFA devices work 

When logging in to your software or our website with MFA enabled, you'll be prompted to verify your account. If you're using an MFA device such as the Thomson Reuters Authenticator card, you'll log in as follows. 

  1. Enter your username and password as normal. 
  2. When prompted to verify the login request, click the Enter a code link. 
  3. Press the button on your Authenticator card to generate a numerical code, then enter that code in the field provided in the login dialog.
  4. Click Go to finish logging in. 

For more information about other multi-factor authentication methods, see Choosing a multi-factor authentication option

Internal notes

If the firm is having trouble with the authentication card not turning on or an order/shipping question, see Internal: Forms CS overview and call handling guidelines.