Having the wrong version of Citrix installed on a computer can cause various problems, including session drops, inability to connect, and more. To verify that the correct version of Citrix is installed on a computer, follow the steps below.

On Windows 7 or 8:

1. Do one of the following:
   ◾On Windows 7, click the Start menu.
   ◾On Windows 8, press Windows key + X on your keyboard.
2. Click Control Panel.
3. Click Uninstall a Program under Programs in the Category view, or click Programs and Features in the Large icons or Small icons view.
4. For each item with "Citrix" in the name, look at the Version column. There should be two items listed: VO Citrix version 14.4.1000 and Citrix Workspace.

On Windows 10:

1. Click the Start menu, then choose Settings.
2. Choose System > Apps & Features.
3. There should be two items listed: VO Citrix version 14.4.1000 and Citrix Workspace.

1. Open an application in the Virtual Office CS or SaaS environment.
2. Right-click the Citrix Workspace icon in the system tray and choose Connection Center > Preferences.
3. In the File Access tab make sure Read and write is selected.

1. Close all applications that are running in the Virtual Office CS or SaaS environment.
2. Determine whether user account control is on or off.
   • Windows 10:  Click the Start button and choose Control Panel, in the search field enter uac then click Change User Account Control settings.
   • Windows 8: Run a search, enter user account control, and click Change User Account Control Settings.
   • Windows 7: Click the Start button, enter user account control in the Search programs and files field, and press ENTER.

   If the slider bar is set to "Never notify," user account control is off. If the slider bar is at any other setting, user account control is on.

3. Click the appropriate link to view the remaining steps.

   User account control is OFF

   1. Open Windows Explorer and navigate to the appropriate folder.

      Version of Citrix ICA Client	File location
      10.0 or lower	C:\Windows
      10.1 or higher	C:\Users\\AppData\Roaming\ICAClient Note: If you don’t see the AppData folder, click here for more information. Complete these steps to change a setting for viewing files and folders. Open Windows Explorer and choose Tools > Folder Options. Click the View tab. Click the Show hidden files, folders, and drives option, and click OK. You should now be able to see the AppData folder.

   2. Double-click webica.ini and open it in Notepad. The file will look similar to this.
      
      

      [Access]

      GlobalSecurityAccess=403

      The value set on the GlobalSecurityAccess line controls the file security settings for all new connections to applications. The values are:

      • 405 = Full Access
      • 404 = Read Access
      • 403 = No Access
      • -1 = No security setting is configured
   3. You need to change the value of GlobalSecurityAccess. You have two options:
      • change the value to 405 to allow access to local drives, or
      • change the value to -1 to enable the file access security prompt to appear when the user opens applications through Virtual Office CS or SaaS.
   4. Save webica.ini.

   User account control is ON

   You must manually create the webica.ini file.

   1. Right-click the desktop, choose New > Text Document, and name the file webica.txt.
   2. Double-click the file to open it in Notepad.
   3. Copy the following two lines of text and paste them into the file.
      
      

      [Access]

      GlobalSecurityAccess=405

   4. Open Windows Explorer and choose Tools > Folder Options.
   5. Click the View tab and verify that the Hide extensions for known file types checkbox is not marked.
   6. On the desktop, right-click the file, choose Rename, and change the file extension from TXT to INI.
   7. Copy the file and paste it into the C:\Windows folder.