1. Close all Virtual Office CS applications.
2. In your NetStaff CS Portal, launch the Log Off Applications utility.
   
3. Type logoff in the field and press Continue.
   

1. In the bottom right of your task bar, click on the up arrow to show your hidden icons.
2. Right click on Citrix Workspace and select Advanced Preferences.
3. In the About section, look for the Citrix Workspace version. If it is Workspace version 22.31.41 (or Citrix Receiver 14.12.0.18020 for some users), you can contact support to verify what version you should be on) follow the steps to Reset Citrix Workspace. If it is not the correct version, follow these steps to uninstall and reinstall Citrix.
   

Resetting Citrix Workspace is good troubleshooting step for many Citrix issues.

1. Open you Windows System Tray.

   Tip: Use your keyboard to press the Windows Key + B, then press Enter. It opens in the corner of your screen, where the date and time are displayed on your computer.

2. Right-click the Citrix Workspace icon.
3. Choose Advanced Preferences.
4. Click Reset Workspace.
5. Follow the prompts.
6. When prompted to add an account, click Close.

1. Browse to C:\Windows\Temp and delete the contents of this folder. If you are prompted for action on files, select continue when possible and skip when it is not possible.
2. Browse to C:\Users\[Windows User Name]\AppData\Local\Temp and delete the contents of this folder. If you are prompted for action on some files, select continue when possible and skip when it is not possible.

   Note: You can type %temp% into the address bar of the Windows File Explorer and hit enter to get there quickly.

3. Clear your browser cache. For instructions, see Deleting temporary internet files or cached files.

Follow the instructions below to log off a Virtual Office/SaaS Citrix Workspace session.

1. Open the Windows system tray.
2. Right-click Citrix Workspace icon and choose Connection Center
   • If you do not see the Citrix Workspace icon, see Citrix icon does not appear in the Windows system tray.
3. Click the folder that represents your session and click the Log Off button. Show me.
   
4. Click Yes to the question "Are you sure you want to log off?”
   • If nothing happens, click Log Off again
   • If you are prompted to force log off, do that.
5. Open the Citrix Connection Center again and verify that there are no sessions listed. If there is a session listed, attempt to log off again.