Virtual Office and SaaS: Identifying the version of Citrix

Alerts and notices

Having the wrong version of Citrix installed on a computer can cause various problems, including session drops, inability to connect, and more. To verify that the correct version of Citrix is installed on a computer, follow the steps below.

On Windows 7 or 8:

  1. Do one of the following:
    • On Windows 7, click the Start menu.
    • On Windows 8, press Windows key + X on your keyboard.
  2. Click Control Panel.
  3. Click Uninstall a Program under Programs in the Category view, or click Programs and Features in the Large icons or Small icons view.
  4. For each item with "Citrix" in the name, look at the Version column. There should be two items listed: VO Citrix version 14.4.1000 and Citrix Receiver.

On Windows 10:

  1. Click the Start menu, then choose Settings.
  2. Choose System > Apps & Features.
  3. There should be two items listed: VO Citrix version 14.4.1000 and Citrix Receiver.

Related topic

Citrix Client Overview for Virtual Office CS and SaaS

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