NetFirm CS / NetStaff CS: Alerts and notices

Alerts and notices

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Access the Online Product Status page, which reports the current status of the online product(s) your firm owns.

Reported Date Category Status Modified Date Synopsis
08/20/20 All Notice 08/20/20 Ideas Community posts will not be migrated to Idea Incubator

Due to the format changes between the Ideas Community and Idea Incubator platforms, most of the Ideas Community ideas were not migrated to the Idea Incubator. Generally speaking, most products brought over the top 10 ideas from their respective Ideas Community. Outside of that, ideas submitted under the Ideas Communities have been archived for the Product Team to review as needed.

As part of our stronger focus on our customers, your input and expectation for implementation, the Idea Incubator will do a better job of letting you know when we are not able to implement a submission and help us collectively to select and prioritize the best submissions for implementation moving forward.

As of Friday, August 21st, ideas submitted under the Ideas Community will no longer be available for public viewing. We apologize for any inconvenience and encourage you to share anything that you feel is missing on the Idea Incubator as a result of the migration.

07/31/20 Notification Emails Notice 07/31/20 Sender Email Name Change
There was an update to the email notifications that are received by your clients and your firm on 07/31/2020. To help combat the automatic notification emails from getting blocked by the recipients Spam Filter, we have changed the FROM email address to Thomson Reuters, with an associated email address of When someone replies to one of these automatic notification emails, the reply email will still go to a member of your firm, depending on your firms individual settings. Please see the following User Bulletin regarding the update and additional links to helpful information: User Bulletin 2020.1.0
07/29/20 Virtual Office/Right Networks Notice 07/29/20 Changes with Right Networks
You may have recently received an email from Right Networks about discontinuing the Thomson channel. We have spoken with Right Networks and the message was sent in error. Right Networks will still work through Virtual Office after 09/01/2020. The change that is happening is how you are being billed for Right Networks access. Instead of being billed for the service through Thomson Reuters, you will be invoiced directly from Right Networks. We are still working on the specifics, so please refer back to this notice periodically. You could also contact Right Networks to work out the specifics about your account.
07/07/20 VO/SAAS Verified 07/07/20 Virtual Office/SaaS programs freezing
We are aware that users are running into "Not Responding" messages when accessing programs inside of the Virtual Office and SaaS environments. We are actively investigating the issue with high priority and will post an update as soon as we have more information. As a workaround, please use the Log Off Applications Utility to close programs that are giving a "Not Responding" message.
We are still gathering information regarding this issue. Please confirm the following information for users reporting this issue:
Were they working in the program and it went to not responding and they tried closing the session? If so, what were they doing?
Were they working the day before and walked away from the computer for the evening and left programs open? If so, what were they doing?
Were they working in the morning, logged out for lunch and came back to problem? If so, what were they doing?
Any other details that seem odd with the situation?
04/06/20 WebBuilder CS Notice 04/06/20 COVID-19 Resources
We will be sending a special COVID-19 newsletter to all firms and their clients this week. The newsletter will only be sent to current monthly newsletter subscribers for firms that have Monthly Newsletter set to 'On'.
03/02/20 FileCabinet CS Verified 03/09/20 Scanning Causing FileCabinet CS To Close Down.
We are aware that some Fujitsu scanner models are causing FileCabinet CS to close down abruptly with no error message. From what has been reported to date, we are seeing that the fi-6130 model is most frequently causing the crashing.
Please check your version of Office to confirm that it is on version 12430 or an older version. If your version of Office is currenly on version 12527 or newer, please try another model of scanner as a workaround. 
02/21/20 Webbuilder CS Verified 02/27/20 ShareFile Accesss Denied message
If you are receiving Access Denied message while logging into your ShareFile portal from your Web Builder CS website, this is due to ShareFile implementing MFA for your account and the login form no longer working. Please go to and login there. MFA was forced on your account but not your client accounts. Your client's can still go to your Web Builder CS website and login fine. We are working with ShareFile on any possible resolution. We can also update your Web Builder CS website so that when the Client Login page is clicked it opens up and login there.
10/31/18 Platform Notice 12/16/19 Certificate or Socket error on a Thomson Reuters site

Thomson Reuters' certificate vendor has changed. As a result, you may receive a certificate error on a Thomson Reuters site. To clear the error and view our sites, work with your IT professional to complete the following steps:

  1. Apply any outstanding Windows updates to the machine(s) experiencing the issue.
  2. If your firm restricts automatic root certificate updates, add COMODO RSA Certificate Authority to your trusted root.

As a workaround, you can click the option in your browser to continue to the site after receiving the certificate error. The wording and location of this option varies depending on the browser.

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