Generating a numerical code for temporary login

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When a user cannot log in using multi-factor authentication — such as when the user cannot access the Thomson Reuters Authenticator app — administrative users can generate a temporary, 24-hour numerical code to enable the user to log in.

To generate a code, follow these steps.

  1. In the Admin tab of the navigation pane, do one of the following.
    • Click the Users link in the NetClient CS section to generate a code for a client.
    • Click the Users link in the NetStaff CS section to generate a code for a staff member.

    Note: If you don't see these links, you don't have access to these areas.

  2. Select the user.
  3. In the Identification section, click the View Settings button next to Multi-factor Authentication.
  4. In the dialog that opens, click the link to generate a temporary, 24-hour numerical code.
  5. Provide the code to the user. They can use this code by clicking the Enter a code link on the application login screen.

While you have an active temporary code, disconnecting your paired mobile device does not automatically disable multi-factor authentication for your account. If you disconnected your mobile device after receiving a temporary code, you can still access your applications via the following methods.

Temporary codes expire 24 hours after they are generated.

Related topics

CS Professional Suite application security overview

Multi-factor authentication overview

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